This is going to be long...
Well i found some water ingress in my motorhome. Called brownhills at Newark, no problem came the reply just tell us when you want it done and bring it to us, huh i thought,,, so date booked and off I went to them. On getting there I was greeted by El Harrison and with coffee in hand booked in and told work could start tommorrow, and what time would you like us to start ? At 08.00 they body repair man Paul Sloan was by the door of the m/h as arranged ,i then went for another free coffee,, about dinner time the body repair man Paul, came to me and gave me a detailed blow by blow account of what was wrong and how he was going to fix it, so off I went to the bistro they have on site to use my free voucher on dinner,, coffee, and a full dinner. at about 3 the repair guy came to me and told me that the m/h was back in my bay and it was plugged in to the free electric heating was on and what time could he start tommow ??, so at 8 in the morning tap tap on the door there he was ready to go. at 14.00 again he this time told me m/h was parked in the bay and would i please come with him to inspect the work he had done and again he gave me the blow by blow account of what and how he had done it ?????? 5 STAR PLUS SERVICE
Also while there they had to source a arm rest made by izri in italy, but to no avail, the service by the parts dep was 5 star emails ,phone calls, and texts Andy Hall and Liz Thomas ,,,,,,then Rob Batchelor the after sales manager with the help of Steve Cullen CEO stepped in to the problem?? Out came the secret weapon Vic Harrison after about 2 hrs problem sorted 4 new arm rests ordered from hymer ?? As they can be made to fit, and recovered in the same fabric as on the m/h but I've got to go back to get the job done,,and they have even come to an arrangement over the travelling expences,and maybe this time i will use the swimming pool and jaciusi games room and lounge ALL FREE ?????
All i can say is that whilst i was there the staff and brownhills bent oaver backwards to give the best service i have ever had any where and nothing was too much trouble Even im impressed
Well i found some water ingress in my motorhome. Called brownhills at Newark, no problem came the reply just tell us when you want it done and bring it to us, huh i thought,,, so date booked and off I went to them. On getting there I was greeted by El Harrison and with coffee in hand booked in and told work could start tommorrow, and what time would you like us to start ? At 08.00 they body repair man Paul Sloan was by the door of the m/h as arranged ,i then went for another free coffee,, about dinner time the body repair man Paul, came to me and gave me a detailed blow by blow account of what was wrong and how he was going to fix it, so off I went to the bistro they have on site to use my free voucher on dinner,, coffee, and a full dinner. at about 3 the repair guy came to me and told me that the m/h was back in my bay and it was plugged in to the free electric heating was on and what time could he start tommow ??, so at 8 in the morning tap tap on the door there he was ready to go. at 14.00 again he this time told me m/h was parked in the bay and would i please come with him to inspect the work he had done and again he gave me the blow by blow account of what and how he had done it ?????? 5 STAR PLUS SERVICE
Also while there they had to source a arm rest made by izri in italy, but to no avail, the service by the parts dep was 5 star emails ,phone calls, and texts Andy Hall and Liz Thomas ,,,,,,then Rob Batchelor the after sales manager with the help of Steve Cullen CEO stepped in to the problem?? Out came the secret weapon Vic Harrison after about 2 hrs problem sorted 4 new arm rests ordered from hymer ?? As they can be made to fit, and recovered in the same fabric as on the m/h but I've got to go back to get the job done,,and they have even come to an arrangement over the travelling expences,and maybe this time i will use the swimming pool and jaciusi games room and lounge ALL FREE ?????
All i can say is that whilst i was there the staff and brownhills bent oaver backwards to give the best service i have ever had any where and nothing was too much trouble Even im impressed