Broken shower tray, some advice needed

Discussion in 'Motorhome Chat' started by stevebates, Oct 14, 2016.

  1. stevebates

    stevebates Read Only Funster

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    Hi guys,

    To cut a long story short we have a problem with our shower tray from age where it just became unusable without leaking water into the floor. We found what we thought was a reasonable company to remould a new tray from the old one. 7+ weeks later after accepting their quote and sending off the old one we were still without a replacement tray so we phoned them and complained. The call ended up with being told to f off and he was putting an angle grinder through the tray they've remoulded for us and we weren't getting anything.

    Now we are left with no shower tray at all so we cant get anyone else to make a mould.

    The motorhome is a FFB Tabbert Classic 570 so there aren't exactly many replacement parts around.

    The company are refusing to even return our old tray saying we are no longer a customer of theirs so somehow we've been removed from the system so we'll get the old tray back when they can fit us in whatever that means...just rubbish really.

    Does anyone have any suggestions on what we could do next as without a tray we are clueless. I know we could go the legal route and force them etc etc but with suffering from a recent diabetes diagnosis and stage 2 high blood pressure i just want to find a solution instead of waiting many more months.

    Any thoughts no matter how small would be much appreciated.

    Thanks,

    Steve.
     
  2. TheBig1

    TheBig1 Funster Life Member

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    write to the company and threaten legal action if your property is not returned within 7 days,

    another solution is to have a shower tray made up from aluminium chequer plate, make a template using cardboard and duct tape
     
  3. stevebates

    stevebates Read Only Funster

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    Hey,

    To be honest with the attitude from these guys, legal action threats won't get me anywhere so I'm trying to work to ideas where i don't need the original stuff. Wednesday we were supposed to be taking delivery of the new tray for probably the 3rd or 4th time and it never turned up. When i phoned him he was making threats to sue me for wasting his time even though we had pre-paid for the tray and he had cleared funds. Apparently them messing up the original courier to collect the damaged tray and delaying the process was all my fault too. At one stage the bloke offered to send daily email updates (without being asked) then he complains at me when I email twice asking why I'm being ignored.

    I've attached a picture as well of what they said was the finished product (the one on the right) and the mould they made. This was apparently in the loading bay all boxed up ready to go...anyone spot all the holes and marks in the finish? Obviously not a finished product.

    But basically that's what we're trying to fill. I like the idea of chequer plate that could work, the curved part we don't mind too much actually turning this into a flat bit as this is under the sink and if it was a bit more level with a water run off then it'd be more useful. If we used metal though is there a good material for joining the edges from leaks as its a bit of a deep tray?

    Steve.
     

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  4. PeteH

    PeteH Funster

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    Measure the Tray. And then Get in touch with "O`Leary Motor-homes Near HULL. He has all sheds full of all sorts of stuff from way back and with a bit of luck he may have one you can adapt?.

    Pete
     
  5. TheBig1

    TheBig1 Funster Life Member

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    the joins can be welded, then use sikaflex urethane type sealant to waterproof the edges. not silicone bathroom sealant
     
  6. The Wino

    The Wino Funster

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    Where are they why not take the time to go and pick up your old one and take it to O'learys.
     
  7. stevebates

    stevebates Read Only Funster

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    They are in Preston and I'm near Birmingham so its not just round the corner and my blood pressure has risen dangerously high from the stress the past couple of days. I've also just been diagnosed with diabetes and my energy levels are very poor at the minute. The confrontation and aggression over the phone was enough, the bloke was screaming down the phone to his work mates "get that out the f'ing box and smash it up". He had cleared funds in full with nothing outstanding, he was 7+ weeks into a job he quoted would take 2-3 and he tried to blame everything but himself. He is a wind up merchant as its obvious from the picture i just posted the tray was no where near complete but he sent the picture as proof prior to disposal as he's smashing it up apparently, the finish isn't there at all, so any attempts at communication are now being ignored and their unit is down a country lane in a secure yard...who knows who's hanging around.

    Sikaflex, forgot about that. Its good stuff i know from experience as we have two solar panels secured down by nothing but that stuff as we didn't want to drill any holes.

    The smaller pan of the two in the panel is actually where the loo sits and the tray goes under it so if that bit was ignored it becomes more of a square tray with less complicated bits.
     
  8. maison

    maison Funster

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    I'm sorry to hear about your problem. I know your first priority is to get back on the road, but don't let them get away with this.

    If you don't want, or need, the hassle of Solicitors then talk to the Small Claims Court. The process is straightforward and, if judgement is in your favour, Bailliffs can be appointed to recover your money.

    I have used this route and, when the papers were served, the Company paid up, admitted with bad grace, but did not contest in Court.

    I'm no lègal expert but the Company have taken your money and not fulfilled their end of the Contract i.e. to supply you with a replacement part. Seems you have a strong case.

    Good luck.
     
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  9. stevebates

    stevebates Read Only Funster

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    Sorry forgot to say I've already recovered the funds, the same day. Because i was paying in advance I made sure to make the payment via PayPal as they said i could phone up and pay by card if i wanted. Because of the timings I was lucky enough to open a dispute the same day and get a refund into my bank account within hours.

    This is partly the problem, they quoted in an email 2-3 weeks, came up with nothing but excuses, when asked for proof of the new tray it now turns out they sent pictures of the repaired old tray and tried saying that was the new one. Then when it came to delivery it was apparently sat in the warehouse waiting to go out but in his own words "The reason for it not leaving yesterday ?? because we do not simply have enough hours in the day to get every single item out on time." but that was about the 3rd/4th promised delivery deadline yet if you examine the pics closely you can see all the damage so it wasn't even fit for purpose if it was ready.

    I have requested multiple times that he does not dispose of the new tray and i'll pay for it but he is still insistent that it's being destroyed so with all that in mind i'd have no idea where a small claims would stand. I've made reasonable effort to complete the contract, well it was complete as far as i was concerned he just had to post something. But now the costs to have a new one made would be much higher elsewhere.
     
  10. sdc77

    sdc77 Funster

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  11. funflair

    funflair Funster Life Member

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    Did your tray survive the process of having a mould taken from it, if I had been making a mould from a damaged tray I would have warned you that it might not.

    If you do get your old one back it could be repaired with Epoxy resin and glass fibre for reinforcing, the repair could be on the back or the front depending how bad the original is damaged, there are people who go to shows who specialise in this.

    If you don't have yours to start from it is a little more difficult.

    Martin
     
  12. stevebates

    stevebates Read Only Funster

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    @sdc77 thats the company i'm complaining about so i doubt that'll happen but I'm sure they'll have something that'll fit! Posts are limited? I didn't know that so if i don't reply guys sorry, i'll take a look.

    @funflair the attached picture is what they sent the same day of my old panel that they had repaired and was now in the skip, when it went in there was a hole in the main section which is the main bit they repaired but they've also added some bits to weak joints
     

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  13. irnbru

    irnbru Funster Life Member

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    Hope you get the shower problem sorted one way or the other. As you will probably know by now this site is a wealth of information and well worth every penny of the £15yearly subscription fee. After 5 posts you will become read only.. You won't regret it if you subscribe.
     
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  14. The Nomad

    The Nomad Funster

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    Go to a metal fabricators. A good one should be able to make you one up in thick aluminium with joints welded. You can paint it with white hammerite or similar. So long as it's mounted on a good solid flat base it'll last forever.
     
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  15. Vanman

    Vanman Funster

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    Don't p1ss people off when they hold all the cards (money, original unit, new one ...) :cautious:
     
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  16. hilldweller

    hilldweller Funster Life Member

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    We certainly have a resident export on board, don't we snowbird !
     
  17. chaser

    chaser Funster

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    Apart from the ops problem, they do seem to have some very reasonable priced panels.
     
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