peter H
LIFE MEMBER
Earlier this morning I had a phone call from british gas explaining that my central heating boiler was due for its annual service and as they had an engineer available could they come and do it today before 13:00 hrs
No issue as I was at home (making cakes to take to Peterborough) so said yes.
Hour or so later Gas engineer turns up and does the service. Tells me there is sludge build up on the system and the boiler etc was overheating. Said system will need flushing.
Ok had this done some years ago when the boiler was replaced. I asked if this was covered on my contract. No says he, it would be an extra.
Tell them to send me a quote. I'll give you a verbal quote now says he, it's a standard cost of £600.
Later just before he is due to leave, he writes out a writen quote and says it will be £550 as a good will gesture.
He writes his mobile number on the top of the quote and says to phone him if I want to proceed and he will arrange every thing.
Later I start to wonder is this an example of BG trying to provide a more personal service or perhaps is it a little bit of free enterprise on behalf of the BG engineer?
Any thoughts, (even if it's to tell me about paranoia), before I start talk to British Gas.
Peter
No issue as I was at home (making cakes to take to Peterborough) so said yes.
Hour or so later Gas engineer turns up and does the service. Tells me there is sludge build up on the system and the boiler etc was overheating. Said system will need flushing.
Ok had this done some years ago when the boiler was replaced. I asked if this was covered on my contract. No says he, it would be an extra.
Tell them to send me a quote. I'll give you a verbal quote now says he, it's a standard cost of £600.
Later just before he is due to leave, he writes out a writen quote and says it will be £550 as a good will gesture.
He writes his mobile number on the top of the quote and says to phone him if I want to proceed and he will arrange every thing.
Later I start to wonder is this an example of BG trying to provide a more personal service or perhaps is it a little bit of free enterprise on behalf of the BG engineer?
Any thoughts, (even if it's to tell me about paranoia), before I start talk to British Gas.
Peter