Breakdown Cover & Dogs

Discussion in 'Motorhome Chat' started by Janine, Nov 23, 2013.

  1. Janine

    Janine Funster Life Member

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    Found this on Facebook today - very upsetting for the owners and dogs but how many of us are aware of the RAC's policy regarding recovering vehicles containing dogs?

    "Do you have breakdown cover with the RAC? And do you have dogs?

    Think you're going to be rescued if you break down? Think again.

    Last night 3 ladies broke down on the M40. In their camper van they had 12 dogs. The dogs were contained in the van. The RAC refused to move the vehicle to safety because of the dogs being on board - not even to a nearby services. The van was parked on the hard shoulder in the darkness for THREE hours, until a lorry ran into it. 3 dogs died, several were running loose on the motorway. Two of the passengers were injured.

    Today I have spoken to the RAC to clarify what my membership covers and they have told me it is at the discretion of the recovery driver if he chooses to recover the vehicle if there are dogs on board. Even if those dogs are secured or crated. The dogs don't have to pose a threat in any way, it's solely dependant on the person who comes out to you.

    If you have RAC membership and own dogs, can I seriously suggest you speak to them, ask them to change their policies and until they do, look elsewhere for your cover."
     

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  2. tofo

    tofo Funster

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    When our engine went bang our two jack Russell crosses had to travel
    In our camper the recovery agent driver would not carry our dogs
    In his cab .
    Reason given boss wouldn't allow as the next passengers may be allergic to animal fur/smell can't disagree with that ,and that was via Rac arrival


    Did call Rac and they confirmed they dont have to carry your animals
    I assume all breakdown agents/companies will give a similar answer

    :thumb::thumb::thumb:
     
  3. daisy mae

    daisy mae Read Only Funster

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    That is a needless tragedy,how awful for those involved. :cry: I have 3 dogs and I am in the RAC very worried now, will contact them on Monday, any ideas for another recovery firm that will take dogs. ?
     
  4. dogman

    dogman Read Only Funster

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    I'm with Mayday (green Flag) I wonder what their policy is? Anybody know?
    I hope the RAC gets lots of adverse publicity, what a way to run a company by leaving it up to the driver, the mind boggles.
    Cal
     
  5. DeuceBG

    DeuceBG Funster

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    Not wanting to carry dogs in the Recovery Vehicle is one thing but refusing to recover a vehicle containing dogs is inexcusable IMO.
    It's hardly putting the Recovery Driver's life in danger if he hauls the damn truck onto his flatbed with the dogs still inside is it?
    If nothing else, it's putting the lives of the disabled vehicle's human occupants at risk which must surely be against RAC Company Policy? :Angry:
     
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  6. DP_JAY

    DP_JAY Funster Life Member

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    We have always probed the details around this with recovery insurance, not just with the RAC, & have always been given the same reply. It is down tothe drivers discretion, end of.
    I agree that they should have been towed to a place of safety, with the dogs left in the camper, but 12 dogs ? who would want 12 dogs in a camper & why?
    By the way the most promising reply about this is from ADAC.
     
    Last edited: Nov 23, 2013
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  7. DeuceBG

    DeuceBG Funster

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    Agreed, it must have been pretty cosy to say the least but that's irrelevant for me.
    As far as I'm concerned they could have been on holiday with a lorry load of tarantulas, it's their life and their choice how they choose to live it but they should not have been left stranded in a potentially life threatening situation by a company whom they had employed to protect them.
     
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  8. DP_JAY

    DP_JAY Funster Life Member

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    I agree totally but it shows that it pays to read the small print in insurance policies. One of,but not the only, reason we switched to ADAC after 23 years with the RAC.
     
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  9. DeuceBG

    DeuceBG Funster

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    I switched from RAC to MayDay two years ago but that was largely due to them keeping me and my knackered Harley waiting by the roadside for three hours before sending out completely the wrong vehicle to recover me.
    I then had to wait a further two hours before the right one arrived to ferry me back home.
    I called RAC a few days later to tell them I was cancelling my policy after many years as a loyal customer and going elsewhere.
    I was asked why I was leaving and when I told the Operator about my experience she just said,"Oh, Ok then" and that was it.
    No grovelling apology, no attempt at getting me to stay, nothing.
    I felt soooooo unappreciated!! :cry:
     
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  10. rainbow chasers

    rainbow chasers Read Only Funster

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    Same policy with all the clubs - they will look after the dogs needs, but when it comes to transporting, it is up to the drivers' discretion/contractors regulations.

    They cannot come inside the recovery truck due to some passengers having allergies to animals, and there being no crating provisions for them inside, and space when the truck is full. That is standard rules, I had broken them on numerous occasions, only once getting a telling off, after then I tried to keep cab visitors to the non moulting type.

    The only danger with keeping them in the vehicle - is keeping them in the vehicle!

    If the dog is quiet, then it is fine. If the vehicle has dead-locking, it is fine. If you have a lively dog, or a dog that may get distressed you have more of a problem. In this situation, I have removed inner door handles to stop them inadvertently opening them.

    This is the main issue - if a dog opens a door and escapes when on a moving lorry you could easily end up with a huge motorway pile up and a dead dog - all of which the driver is responsible for. In the situation where there is a large number of dogs, this becomes a serious issue. The solution would have been contacting the recovery company and calling for a vehicle/ taxi that would take them - this unfortunately takes time to organise.

    The funniest dog-in-vehicle incident I had was a lab-cross which enjoyed taking the drivers seat of a VW camper and honking the horn constantly all the way home!:Rofl1:

    Hardest one I had to deal with was a young lad with a form of agrophobia where it took 4 hours to persuade him out of the vehicle and into the truck. They asked if he could stay in, but couldn't do it for similar reasons - he was pretty hysterical, and if he bolted for the door to escape in a panic - all hell would break loose.

    Difficult decisions to be made in these situations.
     
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  11. PaulyP

    PaulyP Funster

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    Happened to me.
    Breakdown cover came with my insurance through comfort.
    1st trip out with this MH and the water pump siezed on the mortorway, RAC guy said not to start engine as the fanbelt had stripped and gone up into the cambelt housing.
    Tow truck came out and winched it on, 2 dogs not allowed in cab.
    Stayed in MH, slept all the way back, there never a problem when travelling.

    MH back to dealers and fixed without any hassle, and loaned us a car to get home.

    Can't believe the camper was not pulled of the motorway.
     
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  12. daisy mae

    daisy mae Read Only Funster

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    I obviously don`t know the circumstances of the three ladies having twelve dogs, I do wonder if they were small show dogs and the ladies were travelling from a dog show, I know lots of doggie people use motor homes for this , for the facilities and space for the dogs.I cannot see them going to a camping site, as most have a limit on how many dogs you can take on a camp site, usually three.
     
  13. rainbow chasers

    rainbow chasers Read Only Funster

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    Remember being at fleet services and a transit VC parked next to us. Quite surprised to count 8 dogs and 3 women all cramped in there! I take it they were dog show people - either than or they must have all been piled on top of each other at night!:Rofl1:
     
  14. dogman

    dogman Read Only Funster

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    Who or what is/are ADAC please?
     
  15. sticky130

    sticky130 Read Only Funster

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    We broke down with our dog on the way to the vets hospital in Bath and we were going to be late for our appointment, the very nice AA man took myself and the dog to the hospital and then went back to sort out my husband. Unable to fix at the roadside they collected the vehicle & then came back to the hospital to collect me and the dog and bought all of us home.

    I felt that the AA in these circumstance went above and beyond :Smile:

    Nicky
     
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  16. Janine

    Janine Funster Life Member

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    It appears to be a bit of a lottery - you could get a grumpy jobsworth or a saint driving the rescue vehicle,
     
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  17. dogman

    dogman Read Only Funster

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    If it was company policy rather than the drivers discretion then it would be in the terms and condition of the policy rather than hidden in the small print of page 23, you then have a choice.
    1. Don't take dogs.
    2. Lie and hide the dog in the bathroom.
    3. Call Teddybard and sell the dog, Teddybard will turn the dog into pies, feed everyone including the recovery driver, jobs a good'un.
     
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  18. dogman

    dogman Read Only Funster

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  19. jimire

    jimire Read Only Funster

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    Saw on another forum. It seems they were going to a dog show.
     
  20. DP_JAY

    DP_JAY Funster Life Member

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    It is in the terms & conditions!
     
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