Not sure whether I'm just stuck in a parallel universe or am expecting too much. Anybody else have a recent joining the AA experience?
I joined hte AA mid October, with the actual cover starting beginning of Nov on the date we'd planned to pick up our van. Policy covers the van rather than specifically me
Received a confirmation email and money was taken mid October. Downloaded the app and that wouldn't accept my membership number initially but did from the policy start date. All good, but there was no sign of any paper work whatsoever, no membership card other htan the digital one on the app.
Emailed after a few weeks and got a terse it takes 28 days, wait til then. Emailed after 28 days, was told it had been dispatched just be patient, emailed again last week (now 2 months after they accepted payment) and they agreed to resend membership card, but that it would take another 28 days ...
Then today I received the welcome letter dated OCtober, referring to membership card and attachements but no membership card. I suspect this is supposed to be a placeholder til the memberhsip card arrives but is just in an envelope with a blank AA compliment slip.
So all the discounts they tout we've not been able to access for past 2 months, and won't for next month, and we have no proof until today that the van is covered should we need to call them out!
Not impressed
I joined hte AA mid October, with the actual cover starting beginning of Nov on the date we'd planned to pick up our van. Policy covers the van rather than specifically me
Received a confirmation email and money was taken mid October. Downloaded the app and that wouldn't accept my membership number initially but did from the policy start date. All good, but there was no sign of any paper work whatsoever, no membership card other htan the digital one on the app.
Emailed after a few weeks and got a terse it takes 28 days, wait til then. Emailed after 28 days, was told it had been dispatched just be patient, emailed again last week (now 2 months after they accepted payment) and they agreed to resend membership card, but that it would take another 28 days ...
Then today I received the welcome letter dated OCtober, referring to membership card and attachements but no membership card. I suspect this is supposed to be a placeholder til the memberhsip card arrives but is just in an envelope with a blank AA compliment slip.
So all the discounts they tout we've not been able to access for past 2 months, and won't for next month, and we have no proof until today that the van is covered should we need to call them out!
Not impressed