After sale???

Discussion in 'Motorhome Chat' started by domburg, Feb 10, 2015.

  1. domburg

    domburg Funster

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    just recived a recall notice from Burstner saying do not drive long distance go to nearest dealer and they will sort out the issue with fuel pipe, so quick call to Cotswold motorhome and basically told not my customer so sling your hook, this can't be right on an item costing the same as a Bentley I wonder what there customer care would be
     
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  2. Kev and Carolyn

    Kev and Carolyn Funster

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    :Eeek: Seriously? Struth!
     
  3. gozomike

    gozomike Funster Life Member Life Member

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    Not very helpful! If it's a engine fuel pipe I wonder if you would be better off with the base vehicle manufacturer.
     
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  4. TheBig1

    TheBig1 Funster Life Member

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    as its a fuel pipe and under i assume fiat warranty, your local fiat commercial garage will be your first point of call
     
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  5. Phill D

    Phill D

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    yep you need your local Fiat Professional dealer not Motorhome convertor..
     
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  6. DavidG58

    DavidG58 Funster

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    If the letter said take to nearest Burstner dealer you really should let Burstner know about the reaction by one of their dealers

    But as others say above it would sound like you need a garage not a motorhome outlet, that should have been made clearer in the notice maybe

    Good luck
     
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  7. Phill D

    Phill D

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    i guess you may now realise you have 2 warranties;
    1. withe THE DEALER you bought the van from for habitation / conversion related items

    2. The Chassis manufacturer for the automotive side of things any in their dealer network.

    it was an eye opener to me when we bought our very first new motorhome, especially after the Selling dealer went under 6 weeks after we took delivery.
     
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  8. domburg

    domburg Funster

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    It is burstner issue its to do with filler pipe becoming loose I am going to be emailing burstner tomorrow not holding my breath for positive outcome
     
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  9. swift richard

    swift richard Funster

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    HI Imperial commercials Mercia Road Gloucester.Fiat dealers.01452508700 just in case you did not know of their excistance,, Hope you get sorted
     
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  10. Phill D

    Phill D

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    it may have come from Burstner but if its a fuel pipe it will be FIAT / Peugeot etc that will be the fix, the fuel filler is part of the chassis i would guess.

    if its a FIAT go to the FIAT proffesional web site and put in your chassis number it will tell you right away if you have a chassis recall issue.
     
  11. gozomike

    gozomike Funster Life Member Life Member

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    If it is a pipe Burstner have fitted then it would be an issue with them.
     
  12. domburg

    domburg Funster

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    burstner has said that it is there fault
     
  13. callumwa

    callumwa Read Only Funster

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    Which filler pipe is it?
     
  14. Minxy Girl

    Minxy Girl Funster Life Member

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    If this is an issue with the fuel pipe for the base vehicle then go to whoever deals with your base vehicle, ie fiat, Ford, Peugeot etc.

    If, however, it is to do with a fuel pipe for a habitation heater such as Webasto, Eberspacher etc, then that would need to be a Burstner dealer with workshop facilities. If there isn't one in your vicinity or it is 'general' type of problem that any dealer or workshop who deals with motorhomes/caravans/campers could deal with it and you could see if you can get permission from Burstner for them to sort it instead.
     
  15. Gorse Hill

    Gorse Hill Funster

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    Unfortunately it seems to be a trait of M/H manufactures that has surprised me given the capital cost of a new van, as said in some cases you pay as much for a Bentley/RR and pretty sure there customer service will be much more helpful on a recall whoever is responsible
    I would expect Burnster to have a very close working relationship with there Base Vehicle supplier, and if a recall was neccessary then I would expect them to give you suitable arrangements to have the fault rectified
     
  16. Hollyberry

    Hollyberry Funster

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    Whoever is doing the recall should send you details of where to take it for repair/replacement.

    My Honda Jazz was recalled a couple of months ago and the letter stated that the company ( Honda) was required by law to inform me and gave me 2 local Honda garages to choose from.
     
  17. swanseajack13

    swanseajack13 Funster

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    like I said on a in my thread before you buy a m/h lots of money then have a problem and shit cannot sort it out my 2013 rollerteam 746 had a recall it was a year until it was sorted out then they found damp in the garage doors still have not replaced them as I said if all of us paid a small amount into a fund and had a solicitor to act for us as the m/h funsters club and dealers who shit on us would crap themselves taking us on give me your feed back on this
     
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  18. joncris

    joncris Read Only Funster

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    Burstner advised the recall therefore its upto their dealers to rectify the fault which it seems may be urgent as they advise you to go asap.
    I strongly suggest that you report their dealer to them
     
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  19. Phill D

    Phill D

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    while i agree that this is a necessary action,,, the fact is whatever the fault on the habitation side the warranty is with the supplying dealer, unless Burstner specifically instruct and pay the non supply dealer. an unfortunate state of affairs with all motorhomes.
     
  20. nelly

    nelly Funster

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    Can you not just go to the dealer who supplied the van or is it to far away
    Nelly
     
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