ACSI book 2010

Discussion in 'Motorhome Chat' started by Reallyretired, Dec 8, 2009.

  1. Reallyretired

    Reallyretired Funster

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    I have just received, not one but TWO ACSI books and cards for 2010. I can only assume I absent mindedly pre-ordered twice on separate occassions.:Doh:

    Anyway, anyone interested in my spare one?:Smile:
     
  2. madbluemad

    madbluemad

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    Just ordered one yesterday

    Jim

    :Doh:
     
  3. stagman

    stagman Deleted User

    You can't even give them away nowadays, so we are told. So best of luck::Rofl1:
     
  4. Jim

    Jim Ringleader

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    How about donating the spare copy to the Christmas Auction :Smile: This generous gesture to a couple of good causes will make you feel all warm and gooey inside, giving is such a wonderful pleasure. :thumb:


    No pressure though:Wink:
     
  5. janeousswim

    janeousswim

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    Hi, i have recieved a second copy this morning.Just had an email telling me to put it back in the post with return to sender on it. vicarious books say they know who they have mistakenly sent two copies to
     
  6. Larrynwin

    Larrynwin Funster

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    Helluva way to get rich quick, post two invoice one :RollEyes:
     
  7. hilldweller

    hilldweller Funster Life Member

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    Same here. The most offensive email I've ever received:

    Dear Customer

    We have discovered today that we accidently posted your ACSI CampingCard
    order twice. This is not a Christmas present from Vicarious Books; we are
    not that generous. We posted the second order yesterday (7th December
    2009) so you may not have received it yet.
    We would like to thank the many people that have already contacted us to
    arrange returns.

    POST IT BACK FOR FREE.
    Please follow these instructions carefully.
    1) Do not open envelope (if opened, fill in the returns sheet and Selotape
    closed).
    2) Put two diagonal lines across your address. (Vital that name and
    address is legible).
    3) Write “return to sender” on the front of the envelope.
    4) Post it in a Post Box (even if abroad). Do not take it to a Post
    Office, they may charge.

    Unfortunately we sent quite a large batch of orders twice, but know
    exactly who to. We also know that most of you will deal with this straight
    away.

    The goods are the property of Vicarious Books. Should you not return the
    goods within 14 days it will be assumed that you wish to keep the goods
    and have granted permissions for Vicarious Books to recover the value of
    goods.

    We are grateful for your cooperation.

    Directors Chris Doree and Meli George.
     
  8. twooks

    twooks Read Only Funster

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    ohh dear, I've always found Vicarious books good to deal with
    in the past
    obviously keen to get the message out and presumably failed to consider how it looked to the recipient

    not pleasant at all
     
  9. madbluemad

    madbluemad

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    Not a good letter. are they allowed to just debit your bank account like that.

    Jim

    :Eek!:
     
  10. johnnerontheroad

    johnnerontheroad Read Only Funster

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    If you order ACSI 2010 DVD do you get the camping card? Also what Aires Book is best?

    Dave
     
    Last edited: Dec 8, 2009
  11. hilldweller

    hilldweller Funster Life Member

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    No.
     
  12. hilldweller

    hilldweller Funster Life Member

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    I'm pretty certain NO.

    I think that it would be classed as unsolicited goods and our obligation is just to keep them safe until collected. I suspect we could charge storage and a service charge for handing them over.

    But our goes back tomorrow.
     
  13. twooks

    twooks Read Only Funster

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    presume that the reason they've come out so quickly with 'how to return' details is to get round unsolicited goods - not sure about legitimacy of return to sender bit though
     
  14. twooks

    twooks Read Only Funster

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    camping discount card is a separate charge - but if you use the book that comes with it you can ensure that you are fully aware of which sites give the discounts - and for what period

    aires - have heard good reports about the books as published - in English - by Vicarious
    we've only ever used the French original - bought in France generally
    http://www.campingcar-infos.com/index1.htm



    have fun




    ps - can get data on dvd and usb as well
     
    Last edited: Dec 8, 2009
  15. hilldweller

    hilldweller Funster Life Member

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    I was thinking in terms of an overflowing cassette too close to the air conditioning.

    How different it could have been.

    "Hey customer, we've really screwed up and we are in deep trouble. Could you please return your extra ACSI as soon as possible, just cross the name out..........."

    Now that shows they know you have an extra one. And it's getting the punter on their side.

    I wonder if they are bluffing and they don't know which ones were duplicated.

    It could be a serious blow to them, it could be a thousand, it could be more, and that's a thousand customers no being serviced - double wammy.
     
  16. twooks

    twooks Read Only Funster

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    much prefer your version of the letter Brian




    PS - I've had neither 2nd unsolicited copy nor threatening letter - yet
    so maybe they do know where they've gone
     
    Last edited: Dec 8, 2009
  17. Bulletguy

    Bulletguy Read Only Funster

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    So whats all the fuss about?

    According to some, you are paying for the discount card....the book is free. So just send 'em the discount card back and keep your 'free' book.

    I'd be very interested to know the response you get. :Rofl1:
     
  18. twooks

    twooks Read Only Funster

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    :Doh: noooooooooooo :Doh:
     
  19. Bulletguy

    Bulletguy Read Only Funster

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    Don't bother with the book which has the card in. Go for the DVD which is far better value and more use.
     
  20. hilldweller

    hilldweller Funster Life Member

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    Some Grumpy Old Men believe in working for their reputation. I don't like the implication that I would keep the book without a threat to return it.

    A couple of months ago I ordered an RC helicopter. They delivered a more expensive package. I emailed them and got a phone call on the lines of "I don't believe you told us, thank you".

    You know, I'm beginning to think I'm too nice.

    Oh blow it, it's too much trouble to open the jiffy bag and superglue all the pages together.
     
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