Not sure if this is the right place to ask, but most folk in this bit will have some may have European experience
Anyway, start of August we set off around France and Spain with Green Flag cover
We headed for west side of Pyrenees found a disused ski lift car park with amazing views, so decided to spend the night there.
Then saw we had a puncture so had to call Green Flag. But the recovery truck only had one seat, so I had to wait about 2 hours for a taxi.
Not really ideal, as in the middle of nowhere with only 1/2 litre of water.
The tyre was shagged, so they repaired the slow puncture on the spare.
Went into Andorra, and what a shit hole. We decided to pass through, but the repaired tyre went again.
We were in the middle of nowhere.
Called Green Flag about 8:00 PM, but when the recovery truck came, it was too small for the motorhome.
He said he would come back in the morning. It was about 10:00 by this point, so really too late to do anything. We had to sleep there, which was a bit scary.
In the morning, he came back with the same truck, and took us to a garage, with just the spare to get fixed. He dropped us there and pissed off, leaving us at the mercy of the garage owner.
The garage owner told us it would be 210 Euros per tyre and he had to fit a matching pair. We were high and dry and had to agree. It took about 6 more trips to the camper to get all sorted as he didn’t have proper jacks or tools to take the puncture tyre off.
We were getting really pissed off as even though we were dropped off at the camper, we couldn’t go in as it was on jacks. Really hot and only minimal food and water. Eventually sorted about 6:00 as all the tyre shops shut for 3 hour lunch..
Then he added 50 euros for all the running about.
He also insisted we pay cash as it was all in the pocket for him.
As we were leaving, we saw the tow truck pull up with another foreign victim ready for a sting. That's when we realised the scam.
I have since complained to Green Flag, but all they offered was the £50 extra charged and £50 for inconvenience. I though that was insulting.
AS we see it the main complaints are ..
Has anybody been let down abroad ?
Should we push for more compensation ?
Cheers
PS, will introduce myself properly soon
Anyway, start of August we set off around France and Spain with Green Flag cover
We headed for west side of Pyrenees found a disused ski lift car park with amazing views, so decided to spend the night there.
Then saw we had a puncture so had to call Green Flag. But the recovery truck only had one seat, so I had to wait about 2 hours for a taxi.
Not really ideal, as in the middle of nowhere with only 1/2 litre of water.
The tyre was shagged, so they repaired the slow puncture on the spare.
Went into Andorra, and what a shit hole. We decided to pass through, but the repaired tyre went again.
We were in the middle of nowhere.
Called Green Flag about 8:00 PM, but when the recovery truck came, it was too small for the motorhome.
He said he would come back in the morning. It was about 10:00 by this point, so really too late to do anything. We had to sleep there, which was a bit scary.
In the morning, he came back with the same truck, and took us to a garage, with just the spare to get fixed. He dropped us there and pissed off, leaving us at the mercy of the garage owner.
The garage owner told us it would be 210 Euros per tyre and he had to fit a matching pair. We were high and dry and had to agree. It took about 6 more trips to the camper to get all sorted as he didn’t have proper jacks or tools to take the puncture tyre off.
We were getting really pissed off as even though we were dropped off at the camper, we couldn’t go in as it was on jacks. Really hot and only minimal food and water. Eventually sorted about 6:00 as all the tyre shops shut for 3 hour lunch..
Then he added 50 euros for all the running about.
He also insisted we pay cash as it was all in the pocket for him.
As we were leaving, we saw the tow truck pull up with another foreign victim ready for a sting. That's when we realised the scam.
I have since complained to Green Flag, but all they offered was the £50 extra charged and £50 for inconvenience. I though that was insulting.
AS we see it the main complaints are ..
- They were in breach of contract for not recovering us.
The recovery truck took us to a dodgy mate of his.
We were charged way over the top for 2 tyres. (Green Flag say that the dealing with garage is up to me, but it was the dodgy bloke who took us there.)
If we had been recovered properly to a tyre place, we would have been on our way by 10:00. We lost a whole day.
We went a whole day with minimal food and water
Has anybody been let down abroad ?
Should we push for more compensation ?
Cheers
PS, will introduce myself properly soon