- Nov 7, 2009
- 235
- 758
- Funster No
- 9,223
My old mums saying,in July last year we bought a bessacar E 760 from Highbridge caravans.good px and I thought a very fair price on the 56 plate bessacar.
I asked my local garage to do a oil change and check brakes ,got a all from the garage all done but had I not noticed the clutch had a problem long story short it was about to give up.We are off to France Spain and Portugul leaving early ferry Monday morning. I told the garage to go ahead this was Thursday 4.30 pm.on Friday morning I rang Highbridge caravans and spoke to a very nice young lady by the name of Liz Francombe and told her my tale of woe "would the clutch be covered by my garauntee "yes but we normaly like to see the job fair comment I thought .Liz said iwill ring you back in 5 mins.I can hear you all saying oh no you won't. 4 mins later The lovely Liz is back to me.Get it done we will pay!!.she then spoke to the garage to confirm and told them they would even pay the bill over the phone.Now that is what i call customer service.holiday back on track without a large bill before I went.So a big thank you to LIz and Highbridge caravans so as mum said speak as you find
I asked my local garage to do a oil change and check brakes ,got a all from the garage all done but had I not noticed the clutch had a problem long story short it was about to give up.We are off to France Spain and Portugul leaving early ferry Monday morning. I told the garage to go ahead this was Thursday 4.30 pm.on Friday morning I rang Highbridge caravans and spoke to a very nice young lady by the name of Liz Francombe and told her my tale of woe "would the clutch be covered by my garauntee "yes but we normaly like to see the job fair comment I thought .Liz said iwill ring you back in 5 mins.I can hear you all saying oh no you won't. 4 mins later The lovely Liz is back to me.Get it done we will pay!!.she then spoke to the garage to confirm and told them they would even pay the bill over the phone.Now that is what i call customer service.holiday back on track without a large bill before I went.So a big thank you to LIz and Highbridge caravans so as mum said speak as you find