Windscreen crack and Nationwide Flexplus

[jopparocks]

We have started a trip to Spain and unfortunately a crack has appeared on our windscreen. We have Nationwide Flexplus but I can't see any mention of windscreen cover. It's not a big crack so wonder what your thoughts are as to whether we can leave it or take it to a windscreen repair shop. We are in Santiago de Compostella. My van is a 1997 Hymer s650.
Cheers Martin

 

[SeldomSeen]

We had an almost identical crack. Couldn't get a replacement till we got home, so just carried on. By the time we got home it had completed a neat arc back down to the bottom of the screen. My daughter was logging the daily progress of the crack as we travelled!

 

[jopparocks]

Again thanks for all replies. We had a couple of technicians at the campsite yesterday measuring up and had an email today saying that our new windscreen will be ready in a week for fitting.

 

[billym]

Again thanks for all replies. We had a couple of technicians at the campsite yesterday measuring up and had an email today saying that our new windscreen will be ready in a week for fitting.

Good Luck

 

[billym]

How did you go on?

If it's done , who did it and where was screen sourced from?

Thanks

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[jopparocks]

How did you go on?

If it's done , who did it and where was screen sourced from?

Thanks

Hi Billy. I just contacted my insurance who arranged a windscreen company to come along to the campsite I was on at Santiago de Campostella. Ill see if I can find out the company name for you. They measured up and the windscreen is with them waiting for us to finish our tour round portugal and Spain. We have spent until now touring and have just this evening arrived back in Santiago. Will report back next week when hopefully all will be sorted.
Cheers Martin

 

[billym]

Hi Billy. I just contacted my insurance who arranged a windscreen company to come along to the campsite I was on at Santiago de Campostella. Ill see if I can find out the company name for you. They measured up and the windscreen is with them waiting for us to finish our tour round portugal and Spain. We have spent until now touring and have just this evening arrived back in Santiago. Will report back next week when hopefully all will be sorted.
Cheers Martin

Thanks.
It's only for future reference as I know how very difficult it has previously been to get such a screen sorted other than in UK

 

[stewartwebr]

I'm in a campsite just outside Santiago de Campostella. The trip has been a bit of a nightmare so far. We drove from Edinburgh on the 21st to get the ferry to Santander on the 22nd Jan to travel for 8 weeks.
The journey down over two days was through some of the filthiest weather I have ever driven through. On the first stop over at Knaresborough the pipe under the sink came off pumping water all over the place.
Thenthe voyage across the bay of biscay was through heavy weather and we had to stay in our cabins. We both got a bit seasick so lay in our beds a lot.
We got to Santander and decided to drive into the Picos de Europe at a park 4 night stop that looked lovely. It was beautiful and the sun was shining with 12 eagles soaring around the place.
But that night at 3 in the morning we were hit by literally hurricane force winds. We were in the middle of a red weather warning. The van was being rocked back and forth and we both thought that our ends had come. My wife was shaking with fear. So was I to be honest.
The next morning after no sleep the winds were still high but we decided to come off the mountain. As we drove out the camper stop I stupidly drove over a bit of wire fence that had blown into the road and the wire wrapped around my front wheels.
My wife walked away a distance probably to stop herself clobbering me. Luckily I had wire cutters with me (I knew they would come in handy)so after scrabbling around under the van I managed to get the wheels clear.
We drove down to the coast and got ourselves in a nice small campsite.
We were ok for a couple of days then the windscreen crack appeared.
Its only been around a week and my wife is traumatised and wants to go home. The adventure is too much adventure for her. I'm all for carrying on hoping it gets a bit better.
On a positive note the lithium battery I had installed is working great.

I feel your pain, we left Edinburgh to go to Spain last year and a pheasant smashed our windscreen. If you struggle with your insurer appointed repair company give PSV Glass and Glazing who are excellent. It may be the case you need to pay slightly more for non approved company but they will get you sorted for sure. My smart car windscreen cracked in Spain and the sun just made it worse.
Good luck and safe travels

 

[David M]

My experience was simpler, as I was in the UK. A thrown-up stone made a “star” crack in the windscreen of my 1992 Hymer A-class (then 18 years old).
I checked with Hymer parts and yes, it was available from stock: £880.
I took the van to my local branch of National Windscreens. They got one in, from somewhere, within two days and fitted it. They dealt with my insurance paperwork and charged me just the £60 excess demanded under my insurance. Beautiful job and they thanked me for “bringing in something so interesting”.
On their paperwork, I saw what they’d paid for the windscreen: £330. And it said “HYMER” on it!

 

[Brian Thompson]

We have started a trip to Spain and unfortunately a crack has appeared on our windscreen. We have Nationwide Flexplus but I can't see any mention of windscreen cover. It's not a big crack so wonder what your thoughts are as to whether we can leave it or take it to a windscreen repair shop. We are in Santiago de Compostella. My van is a 1997 Hymer s650.
Cheers MartinView attachment 1008106View attachment 1008106

I'm sure Nationwide flexi account just provides breakdown cover

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[1090alex]

We have started a trip to Spain and unfortunately a crack has appeared on our windscreen. We have Nationwide Flexplus but I can't see any mention of windscreen cover. It's not a big crack so wonder what your thoughts are as to whether we can leave it or take it to a windscreen repair shop. We are in Santiago de Compostella. My van is a 1997 Hymer s650.
Cheers MartinView attachment 1008106View attachment 1008106

I wasn't aware the long cracks could be repaired. " bullet holes" yes but not cracks. Almost certainly your vehicle insurance will cover you for a new screen. It shouldn't effect your claims bonus.

 

[brucephillips948]

We have started a trip to Spain and unfortunately a crack has appeared on our windscreen. We have Nationwide Flexplus but I can't see any mention of windscreen cover. It's not a big crack so wonder what your thoughts are as to whether we can leave it or take it to a windscreen repair shop. We are in Santiago de Compostella. My van is a 1997 Hymer s650.
Cheers MartinView attachment 1008106View attachment 1008106

Super glue stops it spreading

 

[Crazylegs]

I wasn't aware the long cracks could be repaired. " bullet holes" yes but not cracks. Almost certainly your vehicle insurance will cover you for a new screen. It shouldn't effect your claims bonus.

Depending on the length of the crack and providing the crack isn’t in the drivers A zone some cracks can be repaired. It’s unlikely any mobile screen fitter working for a national company will have the necessary skills, but there are a few independent screen repairers who typically offer their services to coach and truck operators. Comercial windscreens are expensive, and operators like to avoid downtime so if a repair if possible, it is preferable to replacing.
I used to train folk to repair screens, the guy that taught me was really good at crack repair, he is long retired now.

 

[jopparocks]

Well after 5 weeks of driving around Spain and Portugal with a cracked windscreen and lots of tooing and froing with many calls and emails between me and insurance company and Ralasca, the windscreen company that was to do the fitting, today was the day I had agreed to get my new windscreen fitted. We drove from campsite to workshop first thing this morning, sqeezed the van through their very tight entrance on a very busy street and were told to come back at 5. We spent a nice day in Santiago and returned to pick up the van at 5 as arranged.
There's a problem was the first thing the fitter said , the new windscreen is broken and right enough he showed me the lovely new screen with a crack running down the middle. We all stood looking at it in its cradle as if it might fix itself if we all looked hard enough at it. There was a little pool of water where I was standing as it had been raining hard on the way back and I only had a light jacket on.
I then went to look at the old screen still fitted to the van and noticed that the original small crack was now a new very large crack spreading from bottom to top.
Oh he said that happened when we started to take it out. Lucky we noticed that the new one was cracked before we went any further.
So it looks like we are going to drive home with a badly cracked screen.
Linda and I of course knew that something like this was going to happen as we were mentally prepared due to not much going right on our 2 month tour of the Iberian peninsula

 

[jopparocks]

Actually a lot has gone right on our tour of these fantastic countries with the loveliest people you'd ever want to meet.

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[billym]

Well after 5 weeks of driving around Spain and Portugal with a cracked windscreen and lots of tooing and froing with many calls and emails between me and insurance company and Ralasca, the windscreen company that was to do the fitting, today was the day I had agreed to get my new windscreen fitted. We drove from campsite to workshop first thing this morning, sqeezed the van through their very tight entrance on a very busy street and were told to come back at 5. We spent a nice day in Santiago and returned to pick up the van at 5 as arranged.
There's a problem was the first thing the fitter said , the new windscreen is broken and right enough he showed me the lovely new screen with a crack running down the middle. We all stood looking at it in its cradle as if it might fix itself if we all looked hard enough at it. There was a little pool of water where I was standing as it had been raining hard on the way back and I only had a light jacket on.
I then went to look at the old screen still fitted to the van and noticed that the original small crack was now a new very large crack spreading from bottom to top.
Oh he said that happened when we started to take it out. Lucky we noticed that the new one was cracked before we went any further.
So it looks like we are going to drive home with a badly cracked screen.
Linda and I of course knew that something like this was going to happen as we were mentally prepared due to not much going right on our 2 month tour of the Iberian peninsula

Bummer.
When ours went PSV glass were happy to send a new one out but no-one in Spain would take responsibility for it for that very reason.