Scorpion Tracker - Excellent Customer Service

[clanjones]

Discovered on Monday morning that the tracker was showing the van was still, apparently, located in the garage where it was last serviced.

I am still to get to the bottom of that, but after a call to Scorpion a delightful technician came out to Gargrave on Wednesday morning where we had an overnighter and installed a new unit. Old unit couldn't be found!!

Brilliant service.

 

[Nanniemate]

interesting , if I was cynical .........
glad it is sorted nice to here of good CS

 

[Hils and Glenns]

We have a Scorpion tracker. Whenever I've phoned them it sounds like a couple of lads working from a shed in their back yard.

 

[DuxDeluxe]

Discovered on Monday morning that the tracker was showing the van was still, apparently, located in the garage where it was last serviced.

I am still to get to the bottom of that, but after a call to Scorpion a delightful technician came out to Gargrave on Wednesday morning where we had an overnighter and installed a new unit. Old unit couldn't be found!!

Brilliant service.

Better than the terrible service I got with them. It stopped working when I had the ABS sensor replaced and they said that MB truck and van must have disabled it. How????? All they wanted to do was sell a new unit. Cancelled contract and booked into Taunton for a decent tracker and they took less than 5 minutes to find - it behind the glovebox, I believe. Now got a system I can rely on.

To be fair, the quality of the system depends very much on the quality of the engineer fitting it, but I was appalled at the offhand way they dealt with me over the phone.

 

[Reallyretired]

Discovered on Monday morning that the tracker was showing the van was still, apparently, located in the garage where it was last serviced.

I am still to get to the bottom of that, but after a call to Scorpion a delightful technician came out to Gargrave on Wednesday morning where we had an overnighter and installed a new unit. Old unit couldn't be found!!

Brilliant service.

Perhaps your garage nicked your tracker

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[clanjones]

As with everything related to service it really depends on the person you speak to. I am visiting the original installer to see if he can find it, if not then a visit to the garage may be in order! We shall see.

Anyway all is working and we can enjoy our trip!

 

[bladerunner]

I'm very happy with scorpion. When the unit insisted I was still in Saumur they sent a team to replace box free of charge. Plus they are tolerant of me forgetting to tell them I'm going through the Eurotunnel.

 

[stevec]

Better than the terrible service I got with them. It stopped working when I had the ABS sensor replaced and they said that MB truck and van must have disabled it. How????? All they wanted to do was sell a new unit. Cancelled contract and booked into Taunton for a decent tracker and they took less than 5 minutes to find - it behind the glovebox, I believe. Now got a system I can rely on.

To be fair, the quality of the system depends very much on the quality of the engineer fitting it, but I was appalled at the offhand way they dealt with me over the phone.

What did you replace it with?

 

[DuxDeluxe]

What did you replace it with?

Strike back Growler system with Metatrak tracker. Works really well with great customer support. Scorpion seemed to be a car alarm and took Ash less than 5 minutes to find. I still have it for posterity in the garage