Houston. We have a problem.

[ChrisL]

Is it possible to do a software update on the tv? I'm just wondering if it's a codec issue.

 

[Vansflyer]

I have been doing some more tests and come to the same conclusion as TheBig1 . Something is banjaxed in the tele. I totally disconnected the Firestick and went to the Smart TV hub. Selected YouTube then a video file. Sound went bad again. It seems that if I connect to the Internet the sound is disrupted.

Have you changed and tested the audio output from the Tv yet?

 

[Verteuil Man]

Have you changed and tested the audio output from the Tv yet?

The TV speaker output is fine other than not amplifiering streaming film sound. I have nothing to test the optical output with other that the Soundbar. The TV in the motorhome does not have an optical output.

 

[Vansflyer]

The TV speaker output is fine other than not amplifiering streaming film sound. I have nothing to test the optical output with other that the Soundbar. The TV in the motorhome does not have an optical output.

If you have a CD or a DVD player they often have optical outputs.
Some tv's require you to select internal or external speakers and also change the output format, as does the Firestick. Wrong output from either will give you poor / no sound.
Until all output options have been tested is hard to say the TV is buggered.
Alphatronics TV's don't pass HDMI audio through the analogue output, only the optical connection. Alphatronics saved a couple of € not fitting a DAC (Digital to analogue converter) ... not all standards are standard.
Post the make and model of the TV and Sounder and I will see if I can find the spec for you.

 

[Verteuil Man]

If you have a CD or a DVD player they often have optical outputs.
Some tv's require you to select internal or external speakers and also change the output format, as does the Firestick. Wrong output from either will give you poor / no sound.
Until all output options have been tested is hard to say the TV is buggered.
Alphatronics TV's don't pass HDMI audio through the analogue output, only the optical connection. Alphatronics saved a couple of € not fitting a DAC (Digital to analogue converter) ... not all standards are standard.
Post the make and model of the TV and Sounder and I will see if I can find the spec for you.

Just done another test on a tv in a bedroom with a optical output and a Smart TV hub. Worked fine on terrestrial TV and on YouTube.

Just getting the numbers.

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[Verteuil Man]

If you have a CD or a DVD player they often have optical outputs.
Some tv's require you to select internal or external speakers and also change the output format, as does the Firestick. Wrong output from either will give you poor / no sound.
Until all output options have been tested is hard to say the TV is buggered.
Alphatronics TV's don't pass HDMI audio through the analogue output, only the optical connection. Alphatronics saved a couple of € not fitting a DAC (Digital to analogue converter) ... not all standards are standard.
Post the make and model of the TV and Sounder and I will see if I can find the spec for you.

These are screen shots from the Samsung TV and the soundbar spec.

 

[Vansflyer]

Looked up the spec, next to nothing about the soundbar so no luck with that.
Samsung seems a generic manual and states you may or may not have Bluetooth.
Only bit of interest is the part I have marked in the screenshot.
This refers to the settings of the feed to external device, if set to DD+ and amp / speaker can't handle it won't give you sound.
Firestick settings first, then TV output, pcm or bitstream.

 

[Verteuil Man]

Looked up the spec, next to nothing about the soundbar so no luck with that.
Samsung seems a generic manual and states you may or may not have Bluetooth.
Only bit of interest is the part I have marked in the screenshot.
This refers to the settings of the feed to external device, if set to DD+ and amp / speaker can't handle it won't give you sound.
Firestick settings first, then TV output, pcm or bitstream.

View attachment 847378View attachment 847379

Many thanks for looking up that info. My sound menu is more basic than the one listed. There is no mention of Dolby or stereo anywhere and as the Smart Hub is internal there is nothing to alter for that.

I have it in mind to put this TV in my bedroom replacing the old Sony Bravia and see what the Boxing Day sales bring. There is a 50" Samsung AU7020 at Argos that looks OK.

 

[kingy58]

Nothing to do with your problem (although I too have issues with sound through my JVC Soundbar from Samsung Smart TV when watching from Firestick) but if you have 'other software ' on your Firestick you might want to turn Automatic updates off. Amazon are rolling out changes to the Firestick's OS (from Android to Vega) which could stop certain android based 'software' from running.

 

[Verteuil Man]

SUCCESS . Messing about this morning with the audio settings on the Fire Stick and remembering the good work done by @VansFli changed the audio output from automatic to PCM. Soundbar works a treat.

Many thanks to all for their input.

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[Vansflyer]

SUCCESS . Messing about this morning with the audio settings on the Fire Stick and remembering the good work done by @VansFli changed the audio output from automatic to PCM. Soundbar works a treat.

Many thanks to all for their input.

Yay, great news and well done.
Glad it was something simple in the end... if ruddy frustrating in the process.

 

[Verteuil Man]

I spoke to early. Watched the Firestick for a while to make sure all is well. Changed back to HDMI 1 for satellite and no sound. N9ne from the terrestrial TV either on soundbar or tv speakers. Sorted now by going back to old settings. The boxing day sales loom.

 

[Vansflyer]

That doesn't add up...
If you have only changed the Firestick settings it shouldn't affect the other inputs.

 

[Verteuil Man]

That doesn't add up...
If you have only changed the Firestick settings it shouldn't affect the other inputs.

I does defies logic. I had to plug the Firestick and reset the audio settings then the others would work.

 

[Vansflyer]

That is definitely not correct, the Firestick settings cannot change the TV options.
With HDMI control now you sometimes have to be careful what unit you are actually controlling if you have smartlink etc enabled.
Without seeing it in the flesh I am running out of answers tbh.

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[Verteuil Man]

That is definitely not correct, the Firestick settings cannot change the TV options.
With HDMI control now you sometimes have to be careful what unit you are actually controlling if you have smartlink etc enabled.
Without seeing it in the flesh I am running out of answers tbh.

I did switch off and start again between each step to clear any cache. It does defy any reasoning but that is how electronics are some times.

At least I will get a new tele out of it. One in the bedroom, the other in the living room.

Ate Hi Sense any good?

 

[Vansflyer]

I did switch off and start again between each step to clear any cache. It does defy any reasoning but that is how electronics are some times.

At least I will get a new tele out of it. One in the bedroom, the other in the living room.

Ate Hi Sense any good?

Tv's are like most things, you get what you pay for. Samsung, Sony, Panasonic etc all produce value for money units and then better models with more feature and tech. The balance is finding the one that suits your needs. I tend to avoid the budget stuff as it is usually built to a price.
When I had the business I used to go to customers houses and they would say "Tv only cost xx"... and I had to shut up whilst I thought "yea the picture looks the screen is covered in oil and the sound was better on my 1960s transistor radio!".
My suggestion would be not to go for the budget stuff...

 

[TheBig1]

hisense work well out of the box but are near impossible to repair. They glue the panel in and this prevents access to the LED backlights which are a common failure. Do a search on youtube about faults on hisense tvs before parting with any cash

 

[Platelet]

Are you using the Humax as a pass through, have you tried disconnecting the Humax and try that?

 

[Verteuil Man]

Are you using the Humax as a pass through, have you tried disconnecting the Humax and try that?

I have a Humax Freesat box but it is just a stand alone connected with a HDMI cable.

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[Tony50]

Why plug a firestick into a smart TV ?
Won't the smart TV do all you need

Also the Axtex one in my motorhome only stores one password, adding a fire stick gives you more