Halfords service and prices for car battery

Joined
Jan 25, 2024
Posts
450
Likes collected
937
Location
North Norfolk, UK
Funster No
100,876
MH
Bailey Approach 745
Exp
since 2012
During a period of intense car travel and admin nightmare caused by two family bereavements our car battery decided to randomly give up the will to start the car.
Noco was brilliant
On a busy day but passing a big Halfords and against my better judgment I stopped and went in. Get it fixed, swallow your pride, don’t get your hands dirty for once and pay the extra few quid and get it done!

Eventually found a headphones young man pushing keys on a computer and staring intently at a screen.

He eventually grunted “yis mate?”. Not even a glance in my direction.

I explained my need for a battery.

Much sucking of air through teeth and key punching, again with no eye contact at all.

Finally “it’s £258 but we don’t have one and we can’t order it. You need to go to a main dealer.”

I expressed my surprise and was told that it was a stop start battery! Really!

Bought a Varta, delivered next day for £86.

Took ten minutes to fit.

Simples.

Just my experience

Tony
 
A complaint to the shop manager copied into Head Office about the standard of customer service??
 
I got a new cab battery for the van from Halfords. Cost about £15 more than the interwebs. Pickup in 15 mins. Didn't have to wait 3 business days for delivery. When I was going away in 3 days, the extra cost was worth it.

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I had a replacement car battery fitted by Halfords Mobile at home.
It was a “stop/start” at a competitive price and a well-regarded brand. They were very prompt and efficient
 
I've had no issues with Halfords. Prices are generally about the same as other retailers. I managed to swindle a trade card so most of the time it is cheaper than the rest.
 

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