- Jul 1, 2010
- 3,362
- 85,164
- Funster No
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- Hymer B 588 DL
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- Since September 2010
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my advice would be to go to a proper Fiat professional garage for a proper diagnosis. My mistake was to just use a big commercial garage.
You are absolutely right but finding a reliable honest garage is really difficult. I was convinced that this was the garage for me it was large, had good reviews, explained things well. They also had a 'research' section and did work for the big supermarkets. They even advertised that some of their technicians were Fiat trained and also had there own motorhomes. The final straw was when I was about to take delivery of a brand new motorhome and I had the warning lights and no speedo on the van I was trading in. I'd read all the forums on here and was convinced it was the ABS pump. Told them to do diagnostics but check the ABS. They had it for 3 weeks and eventually told me it looked like the ABS pump. The boss gave me two options brand new pump 2K plus or a secondhand pump for 1K . When I asked him about a guarantee on the secondhand pump he said there wasn't one but he was 98% sure it would get me to the dealer for the trade in. His final words were that it would be ok but 'don't use it'. He then reluctantly agreed to let me find my own secondhand pump and I did for £300. After they received it they kept saying they'd fitted it but it needed sorting. I kept ringing and popping in to see what was going on. Another 3 weeks went by and I asked the technician should I just order a brand new pump. He advised me against this saying it would be a big gamble and to leave it with them. Finally i'd been given a date for delivery of my new motorhome, it was coming in two weeks, so I phoned the garage and told them to tell the technician to phone me that day with a date when the work would be completed. He rang that afternoon and these are his exact words...…"Mr ##### I have the boss and three men outside your motorhome , the three men want to buy your motorhome, how much do you want"!!!!!! ????? My words "I don't want you to sell my motorhome I want you to ****** fix it" . That day I went and took my motorhome out of the garage, paid them the £440 for the 7 hours labour that was amassed over 7 weeks and rang the dealer. He booked it into Walton Summit professional dealer, they had it for 5 days, they had to get the pump from Italy and that took 3 days, yes the cost was nearly £3000 but just wished i'd gone there first. I also had to buy a new battery as the previous garage had left all the doors open in the van for the entire 7 weeks and the battery was ruined.You had a bad experience by the sounds of it which was unfortunate but using a main dealer is not always the best way
I own a garage and have staff that have been with me over 20 years they are all fully trained and very knowledgeable we have a main dealer who uses us regularly to sort problems out for them as they do not have any technicians capable of sorting certain things out.
Any workplace or dealership is only as good as the staff it has and not all the best technicians work at the dealerships, as long as the garage you choose keeps up to date with all its diagnostics equipment and training they should be able to do 95% of what the dealer can do for you obviously not including warrenty work and normally at a much cheaper rate
You can spend a fortune on diagnostic equipment but if you don't understand how to use it in depth you will never find the correct fault

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