Camping and caravan club

Howard H

Howard H

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Benimar mileo 294
Has anyone had a refund/credit yet off them yet for cancelled ferries , I have sent them a few emails but only got automated replies off them. Brittney ferries where very quick to send a credit note for one ferry trip but the c&cc seemed to be dragging their feet a bit . I know they will be under a lot of pressure at the moment and in the overall scheme of things it does not matter at all but was just wondering .
 
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Had a call from Keswick warden this morning, refunding site bookings, they said the Sites were doing their own and contact centre was doing ferries etc. Guess it’s just timing, take it you’ve had an email confirming that they will phone you, that’s what happened for us?

on the same type of topic, we are waiting for BA to cancel our flights to Vancouver in May, hotel we’re quicker off the mark and have already cancelled and refunded us!

Bill
 
dicksob said:
Had a call from Keswick warden this morning, refunding site bookings, they said the Sites were doing their own and contact centre was doing ferries etc. Guess it’s just timing, take it you’ve had an email confirming that they will phone you, that’s what happened for us?

on the same type of topic, we are waiting for BA to cancel our flights to Vancouver in May, hotel we’re quicker off the mark and have already cancelled and refunded us!

Bill
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yes I had a couple of emails off them but I think they where just automated ones ,so I guess time will tell ?
 
dicksob said:
Had a call from Keswick warden this morning, refunding site bookings, they said the Sites were doing their own and contact centre was doing ferries etc. Guess it’s just timing, take it you’ve had an email confirming that they will phone you, that’s what happened for us?

on the same type of topic, we are waiting for BA to cancel our flights to Vancouver in May, hotel we’re quicker off the mark and have already cancelled and refunded us!

Bill
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We had just paid a deposit against our holiday and cruise from Vancouver in June. Am carrying it forward and hope to be doing the exact same holiday same time next year!
 
We’re due a refund for a rally. Apparently the person is waiting on a cheque book as the acc used doesn’t allow for bank transfer!

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Probably hardly anyone working in office as they are not essential workers. Warden’s on sites more for security.
 
Had a call from Chipping Norton site couple of days ago offering a refund of the deposit I'd paid. Received it the same day (y)
 
I had a full refund of £470 for the Bilbao to Portsmouth crossing originally scheduled for the 7th of April
came home on the tunnel on the 18th of last month after we decided to drive back up through France and get home ASAP
 
Kind of.
Had a call on Thursday from a very helpful young lady from the club.
We were due to go to France over Easter weekend.
They have refunded the site we booked through them but the tunnel crossing has been deferred.
I’ve received an email showing the refund and the crossing is shown as 30th of December to 3rd of January for some reason but a note saying to phone before 30.12 to rebook.
 
Due at Barnards Castle the day they closed the sites and got a refund within a day from the C&CC for that and the next one we were booked into.

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Neil S said:
I had a full refund of £470 for the Bilbao to Portsmouth crossing originally scheduled for the 7th of April
came home on the tunnel on the 18th of last month after we decided to drive back up through France and get home ASAP
Click to expand...
This is why I was asking we where due to come back on the same sailing but on the 2 April but it was cancelled but have heard nothing as yet . Hopefully we will hear something soon ,I suppose if the staff are working from home some will work faster than others ?
 
What’s all this about deposits and prepayments?
We use CAMC sites all the time and can’t remember ever having to pay in advance
 
Brittany Ferries issued me with a voucher for cancelled Santandar/Portsmouth ferry. Not received any paperwork yet and have asked for refund rather than voucher. Just got a standard letter trying to explain why they are issuing vouchers. Ongoing.
 
Neil S said:
I had a full refund of £470 for the Bilbao to Portsmouth crossing originally scheduled for the 7th of April
came home on the tunnel on the 18th of last month after we decided to drive back up through France and get home ASAP
Click to expand...
Was this refund direct from Brittany Ferries or through CCC.

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Neodave said:
Brittany Ferries issued me with a voucher for cancelled Santandar/Portsmouth ferry. Not received any paperwork yet and have asked for refund rather than voucher. Just got a standard letter trying to explain why they are issuing vouchers. Ongoing.
Click to expand...

Brittany ferries where very good and very fast ,they gave me a credit for another ferry booking within about a week from when they cancelled it . A credit is fine for us ,if this thing is every over we will use it then. I assume that Bf refunded the c&cc so its them that seem to be dragging their feet a bit. Time will tell ?
 
Neodave said:
Was this refund direct from Brittany Ferries or through CCC.
Click to expand...
through the C&CC (carefree travel department )
1CA8E601-C032-46E9-81A3-FF49D07093EB.png
 
Neil S said:
through the C&CC (carefree travel department )View attachment 375138
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Thanks Neil, unfortunately I booked direct with BF. Sods law at work here I normally book with the Club but got stung by changing booking last winter so decided to go with BF. Nevermind we will just have to go back next winter and use the voucher. ??
 
Rosemary1 said:
We had just paid a deposit against our holiday and cruise from Vancouver in June. Am carrying it forward and hope to be doing the exact same holiday same time next year!
Click to expand...

Hi,
Was that on Queen Elizabeth?
We had that one cancelled, not that Cunard told us. They just cancelled that 6 alpha numeric Booking Ref. and then moved the ship to Australia.
They have had it as far as future cruises with them as far as we are concerned.

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Emmit said:
Hi,
Was that on Queen Elizabeth?
We had that one cancelled, not that Cunard told us. They just cancelled that 6 alpha numeric Booking Ref. and then moved the ship to Australia.
They have had it as far as future cruises with them as far as we are concerned.
Click to expand...

No it was with Celebrity Cruises - Eclipse. celebrity cruises didn’t tell us either just the travel agent the day before final payment was due although we already knew about the banning of ships into Vancouver so knew it couldn’t go ahead.

Celebrity are offering 125% against our 100% towards another holiday if we stay with them, travel agent said the holiday if exactly the same should be the same price, I said should be cheaper because of the 125%! Not heard back yet
 
We haven't had so much as the sweat off a stokers neckerchief.
Cunard moved the ship and the Travel Agent didn't tell us either.
The first we knew was when the TA sent us a 'Flyer' promoting the 'new' venue of the ship for a cruise on that same ship at a time when we should have been aboard 5000 miles away. That was before they told us the cruise had been cancelled.
 
I cancelled my 15th march ferry plymouth-roscoff booked via C&CC and the return on 29th april.I did this around about 12th due to the increased CV and doc's advice not to go.No money back from the 15th £177.72 cancellation charge and £59.63 cancellation charge from the return journey £118 approx paid back into credit card account.Lines are too busy to take it any further with halifax clarity card and /or nationwide flexplus.Although I have been offered the shortfall via nationwide less £100 for the claim.As said they're busy dealing with more important stuff at the moment.
 
Bailey58 said:
C&MC you pay on arrival, C&CC deposit or full payment in advance.
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Another reason why we cancelled our subscription with C&CC , that and the rules about booking a minimum time at places like Keswick. I’m the customer , I should say how many nights I book for .
 
I've been unable to cancel I have for a site booking at the beginnning of June. I'm not able t get through to their contact centre, nor can I log into their website. I've had no response to any email that I have sent. I just want a refund for my deposit, £150

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ADJF said:
I've been unable to cancel I have for a site booking at the beginnning of June. I'm not able t get through to their contact centre, nor can I log into their website. I've had no response to any email that I have sent. I just want a refund for my deposit, £150
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Like most companies, they are probably not operating. Call them after the lockdown is lifted.
 
Off da Grid said:
Kind of.
Had a call on Thursday from a very helpful young lady from the club.
We were due to go to France over Easter weekend.
They have refunded the site we booked through them but the tunnel crossing has been deferred.
I’ve received an email showing the refund and the crossing is shown as 30th of December to 3rd of January for some reason but a note saying to phone before 30.12 to rebook.
Click to expand...
No sailing between thos date so that is why they placing pending bookings on those dates so no clashes with actual bookings.
 
Hi

It’s not important now ,in light of everything going on , and I work for a company making ventilators so Covid related work ,so no time for a holiday anyway ,but we were due to travel to France this week and have had no contact from the camping club despite sending Emails.

Daniel.
 
Update.
I did get a call from camping club yesterday afternoon. Due to travel this morning on euro tunnel.

Waiting on result of discussion as I originally booked these tickets last September for Christmas and then moved them due to illness and death in the family, and now they (Eurotunnel ) are saying I can’t move them beyond September this year. .... I already have all my summer ferries booked so won’t even able to use them most likely even if we are allowed to travel.

Let’s see how eurotunnel step up as I have few friends who have been told by eurotunnel tough we are running it’s not our problem you can’t use the ticket ....

Daniel.
 
Credit where credit is due (no pun intended) to the C&CC a full refund for my cancelled trip from Bilbao to Portsmouth back on April 2nd. ?

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