Having ordered our van at the NEC October show, we didn't take delivery until the following June. Despite the long wait, the van sat idle at the dealership for three weeks. We specified a number of after market items such as Gaslow and a solar panel. The Gaslow was fitted incorrectly making impossible to attach a filler hose to the nozzle. The solar fit was just satisfactory. A rubber door mat that was missing took them four months to supply. They didn't even put the number plate on straight! They also made a mistake registering the vehicle with the DVLA, leading to a further delay. As there were lots of small issues with fit and finish we concluded that a proper PDI was not carried out.
We flagged up a number of issues during the handover but as they always had a ready excuse and an air of incompetance we were lucky to be able to have all our warranty work done by another dealer.
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Richard Baldwin Motorhomes
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