We found we needed a new battery charger fitted to our motorhome, and decided to have a directional TV aerial fitted at the same time. So, after a trawl through the forums looking for recommendations for people to do the work, we e-mailed four companies via their web sites to see if they could undertake the work for us in a reasonable timescale. Rhino Installs replied within an hour, and the other three companies still haven’t bothered to reply – which could well indicate their attitude to customer service.
I arrived at Rhino at the appointed time, the work was started straight away while I watched TV in their waiting room and drank some rather good coffee. The work was finished in the expected time-frame, it was done neatly and professionally, my questions were answered patiently and thoroughly, and the bill wasn’t that bad either. So all in all, a very positive experience. Even though Rhino aren’t the closest to us (about 25 miles away from where we store the motorhome) we will happily travel to them in future because of their professionalism and good old-fashioned customer service.