Being a firm believer in giving credit where its due, you will see from my previous review of Nick Whale MH's, that I have been very complimentary of their salesman. I won't repeat the content of that review, and I stand by it's content.
However.......in the interest of honesty and balance I feel obliged to update you with the current situation which is extremely disappointing.
We viewed 'our' Burstner at Nick Whale last July and put down a deposit. Being a French registered LHD we were led to believe that registering it onto UK plates with the DVLA would be a mere technicality and a procedure that they frequently engaged in.
The reality has been, and continues to be quite the opposite, in fact the lamentable purchasing experience is dragging on into its third month, and we still haven't got the MH.
We were obliged to pay the full balance of the purchase before NWMH would release the van to be fitted with a Growler at Vanbitz on 12th September. (Detailed in previous review)
Once the alarm had been fitted it was driven back to NWMH facility at Evesham by one of their drivers on their trade plates because it was still unregistered.
It was fascinating (but very frustrating) to watch the van's route and speed on my smart phone tracker app whilst I was sitting at home.
The guy who runs the workshop at NW told us that he had liaised directly with the DVLA and that the documentation was sorted, so within a couple of weeks the van would be registered and then MOT'd ready for delivery.
We actually arranged a second handover date to take delivery of the van Monday 11th September. We learned on the previous Friday that there were more delays with registration, but we were assured that it was in hand.
Several more fruitless weeks of us checking the mail everyday have passed, until I finally lost patience this week and telephoned NWMH again.
We are now this week informed that actually the application has been referred again by the DVLA pending the outcome of the van being sent for an Independent Vehicle Approval. Apparently, this test is required because the vehicle's headlamps and speedometer have been changed.
We are extremely fed up and annoyed with the lack of updated communication from NWMH about the delays and I have given appropriate feedback to the person concerned.
The van is still at NWMH, its going somewhere in Birmingham on 10th October for the IVA test, then if it passes that we can reapply again for a UK registration, then when we get that it can be MOT'd, and then we might be able to take delivery........as its looking at the moment.....four months after we decided to buy it.
So, I'm not able to provide much positive feedback about the back office/workshop type management at NWMH at this time. Our late summer touring plans have been wrecked, and the way its going it could be a winter at home. Not able to use a van we've paid for.
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