Cranham Leisure Sales

Motorhome Dealer details

Situated on a thirteen acre retail site and located only 500 yards from Junction 29 of the M25. We are established as the South’s foremost caravan, motorhome and accessories operation, having hundreds of new and used models in stock.
Our motorhome line up includes new motorhomes from Autotrail, Burstner, Swift, Rollerteam and Tribute. Big, small, low budget and luxury are all there to choose from. We stock new touring caravans from Swift, Sterling and Sprite.
Our used caravans and motorhomes all undergo a full interior and exterior professional valeting service as part of their preparation for sale. All caravans and motorhomes are given a thorough inspection by our trained engineers prior to delivery to ensure the utmost safety and customer confidence. Where necessary, our motorhomes are also independently M.O.T tested to today’s rigorous standards. Our workshop technicians are among the highest qualified in the industry and many are Corgi Gas registered.
On site we have the facilities to arrange extremely competitive financial quotations through our network of banks and finance houses.
Our high turnover of used caravans and motorhomes means we are always looking for more products and therefore we believe we offer very competitive part exchange prices. We are also always keen to purchase used caravans or motorhomes, whether you are trade or private, please do not hesitate to contact us.

http://www.cranham.co.uk/

Latest reviews

Approx date of transaction
September 2009
Picked up our new Starspirit (back in 2009).
At handover, the awning did not open, there were no gas connectors in the gas compartment and as the service dept had left for the weekend - it was Saturday - the salesman had to search for a set for us and probably took it from a stock vhicle. Obviously zilch preparation before a handover. Inexcusable.
Arrangements made to call out my local - Bournemouth - Omnistor agent to "do the necessary".

On our first weekend away, we noticed that the water draining out of the bathroom sink was coming up through the shower tray plug. The battery then went flat during the night despite the fact that we were plugged in to electric. Battery charger kaputt!
It was obvious that the motorhome had not undergone a PDI.
Disgraceful.
At least 10 phone calls made to the service department - the salesman would not come to the phone - to the point that I threatened legal action. I told them that despite the immense inconvenience caused us and the distance involved, we would drive up to Upminster (in our mh and in our car for the return trip), deposit the motorhome with them and gave them 2 weeks to redeliver the vehicle in the condition that I should have received it in the first place.
2 weeks later, the vehicle was indeed handed over as it should have been at handover. The salesman kept a low profile away from me but in fairness a Director talked me through what they had now done and apologised profusely.
Why they had'nt done the work properly in the first place is beyond comprehension. They have not only lost a repeating customer - on my 4th mh - but I will not exactly be singing their praises to other motorhomers.
Initial Impression
4.00 star(s)
Helpfullness and Attitude
4.00 star(s)
Handover
1.00 star(s)
Dealer Trustworthiness
1.00 star(s)
Aftersales Service
3.00 star(s)
Would you use this company again?
No

Motorhome Dealer information

Category
Motorhome Dealer Reviews
Added by
Jim
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