Cranham Leisure Sales

Bought a 3 year old Autocruise pvc from them, we dealt with Paul scroggin.
Reasonably impressed and would buy from them again.
After seeing the van in one of their adverts we arranged a viewing, and met Paul, he showed us the van, explained the main points and then left us to peruse it at our leisure. After deciding to buy we paid £1000 deposit and arranged a pick up date when the van would be ready.
About 5 days before Paul phoned me and asked full payment up front, I refused and said I would pay on the day, he accepted this.
On pick up the van had been cleaned and the extras we negotiated in the price had all been done, also a couple of faults had been rectified. The hangover was relaxed and through, all our questions answered, the stack of manuals had been separated into two plastic folders, one for Fiat and one for Swift which l thought was a nice touch.
On arrival home the wife said the oven was still a little bit dirty and so was the shower, apart from that it looked very good.
From this experience I would buy from them again.

Ian

Picked up our new Starspirit (back in 2009).
At handover, the awning did not open, there were no gas connectors in the gas compartment and as the service dept had left for the weekend - it was Saturday - the salesman had to search for a set for us and probably took it from a stock vhicle. Obviously zilch preparation before a handover. Inexcusable.
Arrangements made to call out my local - Bournemouth - Omnistor agent to "do the necessary".

On our first weekend away, we noticed that the water draining out of the bathroom sink was coming up through the shower tray plug. The battery then went flat during the night despite the fact that we were plugged in to electric. Battery charger kaputt!
It was obvious that the motorhome had not undergone a PDI.
Disgraceful.
At least 10 phone calls made to the service department - the salesman would not come to the phone - to the point that I threatened legal action. I told them that despite the immense inconvenience caused us and the distance involved, we would drive up to Upminster (in our mh and in our car for the return trip), deposit the motorhome with them and gave them 2 weeks to redeliver the vehicle in the condition that I should have received it in the first place.
2 weeks later, the vehicle was indeed handed over as it should have been at handover. The salesman kept a low profile away from me but in fairness a Director talked me through what they had now done and apologised profusely.
Why they had'nt done the work properly in the first place is beyond comprehension. They have not only lost a repeating customer - on my 4th mh - but I will not exactly be singing their praises to other motorhomers.