Service time

[Simon Select]

So today I had to book my Ford chassis motor home in for a convenience service at 115 quid . I stated I only bought it new in sept and mileage is 3500 . Ford reply was yes but the chassis was built in may and if you want to keep free aa recovery and warranty it must have a convenience service. I asked what do they do reply top oil fluids check brake pad wear. Got no option but really feel getting my a…… kicked

That’s cheap to be honest.

 

[lorger]

The warranty starts at date of registration, they like it or not.

You’d would think so but if he requires a service now to keep the warranty that makes you think the warranty started in May, I would certainly clarify it with the dealer in writing.

 

[Simon Select]

So today I had to book my Ford chassis motor home in for a convenience service at 115 quid . I stated I only bought it new in sept and mileage is 3500 . Ford reply was yes but the chassis was built in may and if you want to keep free aa recovery and warranty it must have a convenience service. I asked what do they do reply top oil fluids check brake pad wear. Got no option but really feel getting my a…… kicked

Ended the post before I meant to. When you get a bill for a full set of injectors or the wet belt has failed etc etc suddenly having everything up together and within warranty standards makes sense!

 

[lorger]

parney
You say in your opening thread you were told you required this to maintain your warranty, that’s false information so I’d be questioning who told you this.

 

[Simon Select]

parney
You say in your opening thread you were told you required this to maintain your warranty, that’s false information so I’d be questioning who told you this.
View attachment 1053594

He hasn’t bought a Ford though. The motorhome manufacturer bought a Ford. The customer has bought a “Bailey, Swift etc etc” so the customer has to work with the manufacturer / dealer.

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[Jo-jo]

We haven't been told we need a 'convenience' service. I'd also be challenging this.

 

[parney]

Thankyou for comments it was definitely worth joining this site. The way i think is if i ever made a major claim there is no get out. Yes paying 115 quid bugs the heck out of me. Took years to save up to purchase motorhome. Should I decide to sell in a few years with an over the top service history from Ford must be worth something on sale price,

 

[Barriesimpson]

You’d would think so but if he requires a service now to keep the warranty that makes you think the warranty started in May, I would certainly clarify it with the dealer in writing.

They're trying it on and it would not stand up in court.

 

[Simon Select]

They're trying it on and it would not stand up in court.

Why? He hasn’t bought a Ford.

 

[Simon Select]

I always thought the warranty started on date of registration not build date, going on their theory of it hadn’t sold until this May it would have a year less warranty. I would be asking the dealer why he didn’t tell you this.

Warranty with the chassis manufacturers starts on chassis manufacturers date not the motorhome registrations date.

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[Barriesimpson]

Warranty with the chassis manufacturers starts on chassis manufacturers date not the motorhome registrations date.

That is just not true.

 

[Simon Select]

That is just not true.

It really is

 

[Simon Select]

If the van has been in stock for over 12 months the warranty is ticking down

 

[KASPAR]

If the van has been in stock for over 12 months the warranty is ticking down

See below for clarity:

How long remains on my vehicle's base warranty?

Your vehicle’s Base Warranty is the Ford Manufacturer Warranty provided with every new Ford vehicle. Your warranty start date is the date on which your vehicle was first registered. This information can be found on your vehicle’s V5C certificate, the logbook...

www.ford.co.uk

 

[Jo-jo]

We have an Autotrail on a Ford chassis. This is from the Autotrail website:

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[lorger]

He hasn’t bought a Ford though. The motorhome manufacturer bought a Ford. The customer has bought a “Bailey, Swift etc etc” so the customer has to work with the manufacturer / dealer.

The base vehicle warranty will still be with ford even if he goes through his dealer, if the gearbox fails next week Bailey or swift ect ect won’t be paying for the repair Ford will.

 

[parney]

Well this topic certainly caused a good interesting debate amongst people. Whether it’s right/wrong I am paying the 115 quid for my peace of mind. I don’t agree with it but due to the massive outlay buying my motorhome I/ and the other half want to enjoy it not worrying about anything

 

[Simon Select]

The base vehicle warranty will still be with ford even if he goes through his dealer, if the gearbox fails next week Bailey or swift ect ect won’t be paying for the repair Ford will.

There are a lot of different factors. Some Motorhome manufacturers only offer 2 year on the chassis to get a better price, how long the chassis has sat at the Motorhome manufacturers, in the instance of Ford for instance, is it a ALKO chassis or Fords skeletal chassis. Is it at the end of the homologation period. Before Select I used to look after a huge dealership with had 11 Motorhome Franchises. Before that I ran one of the biggest Stellantis dealerships and looked after commercial vehicles for Citroen, Peugeot, Fiat and more.

 

[lorger]

Warranty with the chassis manufacturers starts on chassis manufacturers date not the motorhome registrations date.

I can 100% confirm my Fiat warranty started the day of registration and not when the chassis was manufactured. I had a small issue a month before the warranty from registration ran out that was dealt with by Fiat not Knaus.

Can you give any evidence to show that warranty doesn’t start at registration?

 

[lorger]

There are a lot of different factors. Some Motorhome manufacturers only offer 2 year on the chassis to get a better price, how long the chassis has sat at the Motorhome manufacturers, in the instance of Ford for instance, is it a ALKO chassis or Fords skeletal chassis. Is it at the end of the homologation period. Before Select I used to look after a huge dealership with had 11 Motorhome Franchises. Before that I ran one of the biggest Stellantis dealerships and looked after commercial vehicles for Citroen, Peugeot, Fiat and more.

If I understand what you are saying correctly if my Fiat or ford MH had a major mechanical failure it would be down to the converter to repair under warranty?

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[parney]

I now have a list of questions to ask ford dealership next week hopefully I will be able to post my questions and answers. I think one big part is the call you receive to book service is from a central call centre whom do the booking in on behalf of the dealership’s. My question would be are they as up to speed as the main dealership service desk

 

[Jo-jo]

When our Ford had a recall, our dealer knew nothing about it, it certainly wasn't them who put it over the pit to inspect it.

 

[Simon Select]

If I understand what you are saying correctly if my Fiat or ford MH had a major mechanical failure it would be down to the converter to repair under warranty?

Yes. Ford, Citroen, Peugeot etc etc will sell a van to Bailey, Swift, Carthago etc. Forget Motorhomes, Citroen sell a chassis to Tipmaster who make Tippers. Peugeot sell a van to a converter who makes it into a horse box. If the Tipper goes wrong or the Horse jumps the gate…. It’s down to the converter not the chassis manufacturers.

 

[lorger]

Yes. Ford, Citroen, Peugeot etc etc will sell a van to Bailey, Swift, Carthago etc. Forget Motorhomes, Citroen sell a chassis to Tipmaster who make Tippers. Peugeot sell a van to a converter who makes it into a horse box. If the Tipper goes wrong or the Horse jumps the gate…. It’s down to the converter not the chassis manufacturers.

I’m not in the business so will bow to your knowledge, however when I had an issue with my Fiat at 11 months old I took it to the local Fiat commercial garage who fixed it free under warranty and never even asked where I bought it from. Unless the contacted Knaus without my knowledge.

Every days a school day

 

[Jo-jo]

But rhe horsebox and tipper bodies are the equivalent of the hab area of a motorhome, so I'd expect them to liable for their 'bit' of the conversion.

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[Barriesimpson]

If the van has been in stock for over 12 months the warranty is ticking down

May I suggest you check the European law on that? And yes, it does include the UK.

 

[Simon Select]

May I suggest you check the European law on that? And yes, it does include the UK.

We are not subject to European rule.
Do some homework on homologation periods.

 

[Barriesimpson]

We are not subject to European rule.
Do some homework on homologation periods.

Ok, whatever.

 

[Simon Select]

Ok, whatever.

Do you have any basis on your challenges?

 

[KASPAR]

Yes. Ford, Citroen, Peugeot etc etc will sell a van to Bailey, Swift, Carthago etc. Forget Motorhomes, Citroen sell a chassis to Tipmaster who make Tippers. Peugeot sell a van to a converter who makes it into a horse box. If the Tipper goes wrong or the Horse jumps the gate…. It’s down to the converter not the chassis manufacturers.

When I established our Weinsberg CaraCompact EDITION [PEPPER] 640 MEG MB, bought pre owned from Select Motorhomes had a fault with not fuelling fully, it was rectified under warranty with Mercedes Benz.

The fault, incorrect fuel tank fitted at build of the tractor head in Germany by Mercedes Benz Sprinter Bodybuilding Division, where tractor heads and chassis for multiple convertors are created. The tractor head then went to Weinsberg to be added to an AlKo chassis and body under the Knaus Tabbert banner.

During the process of fault finding it was established the original MB warranty on the tractor head was 3 years commencing on despatch from MB Sprinter Bodybuilding division in September 2022, was started. The created motorhome was registered in the UK by SMC Newark in Feb 2023, and did not have the requisite warranty reset. The original owner had 2 visits to dealers who failed to correctly diagnose the problem, claiming software resets. None worked as they failed to establish the fault. Not uncommon.

As the MH was registered in the UK, the original 3 year European Warranty dropped to 2 years, blame the B word. Unfortunately as is apparently the norm with the UK leisure vehicle industry, the UK first seller, SMC couldn't be arsed to restart the warranty with MB UK. Fortunately I was able to find a professional MB commercial vehicle dealer who understood the responsibilities of the tractor head manufacturer and had the warranty reset and the work carried out at my convenience.

Oddly the customer is always right, cos customers make pay days happen.

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