Warranty, Can I Claim & How?

Discussion in 'Motorhome Chat' started by DP_JAY, Apr 29, 2015.

  1. DP_JAY

    DP_JAY Funster Life Member

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    Last edited: Apr 29, 2015
  2. Lenny HB

    Lenny HB Funster

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    On Martin Lewis's site I gave you a link on the other thread, there are dozens of standard letters you can download for such incidences.
     
  3. DP_JAY

    DP_JAY Funster Life Member

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    Yes, thanks, Ihave e mailed Roadpro & await their reply.
     
  4. Judge Mental

    Judge Mental Funster Deceased RIP

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    Sales of goods act.....contact CAB and Consumer direct..don't be fobbed off. the standard letter is usually enough to get results:cautious:
     
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  5. Gellyneck

    Gellyneck Funster Life Member

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    Remember you have no contract of sale with the manufacturer. You only have one with RoadPro.
    What does the description on your sales receipt say? Does it say Avtex...... If so, and Avtex say it's not theirs, you may have a claim against RoadPro for misrepresentation.
    What does you sales receipt say in respect of a warranty?
     
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  6. DP_JAY

    DP_JAY Funster Life Member

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    No mention of Avtex or warranty on the invoice?
     
  7. eddievanbitz

    eddievanbitz Trader - Funster

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    Why do you think that it is an Avtex snipe?
     
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  8. DP_JAY

    DP_JAY Funster Life Member

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    Last edited: Apr 29, 2015
  9. Minxy Girl

    Minxy Girl Funster Life Member

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  10. DP_JAY

    DP_JAY Funster Life Member

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    Exactly, it's the oblong one, & Roadpro seem to be trying to distance themselves from it now. It's very difficult to even find the basic Snipe on their website now.
     
  11. Allanm

    Allanm Funster

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    Roadpro website says if you have a problem with anything they sell, speak to the boss.
    Have you spoken to the boss?
    The Buck Stops Here. Apparently
    Allan
     
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  12. Minxy Girl

    Minxy Girl Funster Life Member

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    Jay - I've sent you a message ... :rolleyes:
     
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  13. DP_JAY

    DP_JAY Funster Life Member

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    I'm having a "conversation" with Roadpro & am awaiting their reply at this time.
    Thanks.
     
  14. easygirl

    easygirl Read Only Funster

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    I'd be surprised if they don't sort you out
     
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  15. Bertie Bassett

    Bertie Bassett Read Only Funster

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    Good luck Jay and keep us posted please...was considering some stuff from Roadpro but will await your outcome now.
     
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  16. eddievanbitz

    eddievanbitz Trader - Funster

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    The only reason I ask is that the snipe is badged Avtex, Megasat, Self sat

    Same thing different stickers.

    Re telling you to phone Avtex, if you called them and said you have a problem with an Avtex Snipe, they'd suggest contacting Avtex.

    If your invoice doesn't say Avtex Snipe, then it's not one of theirs

    Why not phone Avtex and ask if they supplied RoadPro with their Snipes?
     
  17. DP_JAY

    DP_JAY Funster Life Member

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    I think you are missing the point.
    Avtex are not denying supplying it & they are happy to repair it, for a large fee.
    They are trying to wriggle out of the 2 year warranty posted on their website by saying they don't actually MAKE the Snipe, but then I doubt they actually MAKE the TV's either.
    Whilst you're interested (& as a trader), I'd like your take on the distance selling & european electronics rules?
    thanks
    Dave
     
  18. RowleyBirkinQC

    RowleyBirkinQC Funster

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    I think perhaps Eddievanbitz maybe trying to establish whether Roadpro sourced the Snipe units which they sold from the UK distributor, Avtex, or perhaps from continental Europe or elsewhere, which then maybe non-Avtex (I *think* Snipe is manufactured by SelfSat, but I don't know that).

    If the latter, Avtex presumably are not liable for the warranty, but someone is...

    I'm assuming an "Avtex Snipe" is just a badged version of the Selfsat Snipe (as opposed to manufactured under licence etc)?

    http://www.selfsat.com

    http://www.selfsat.com/05_company/info.html
     
    Last edited: Apr 30, 2015
  19. DP_JAY

    DP_JAY Funster Life Member

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    This is the problem. Roadpro told me to send it to Avtex, which I did, They say it's not covered by the Avtex 2 year warranty as they only distribute the Snipe & it's not actually made by them (but then what is?) & in any case my "contract" is with Roadpro. As I said I was waiting for a reply from Roadpro & have just received an e mail saying "unfortunately the person dealing with this is on holiday".
    In the mean time I am just trying to find out what my "rights" are.
    Thanks.
     
  20. DP_JAY

    DP_JAY Funster Life Member

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    Thanks, I've used that link.
     
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