Truma gas Regulator Failure

Discussion in 'Tech/Mech General' started by Stewart J, Nov 27, 2011.

  1. Stewart J

    Stewart J Funster

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    Yo All

    Having a long weekend away in Edinburgh (CC site very nice and reasonable at £15.30 per night) Woke up yesterday to find gas bottle empty? I'm sure it was almost full but its been in storage for 5 weeks so put it down to a senior moment.

    Changed onto new cylinder and thought nothing of it, gas bottle found to be empty this morning that really concerned me. purchased a replacement on site. Hooked it up and had a good check around found the small yellow vent plug on the side of the bulkhead mounted Truma regulator leaking badly. I'm guessing this is a "tell tale" and indicates a diaphragm failure, anyone had one fail, MH only 14 months old, phoned dealer but they only warranty regulators for 12 month's?

    Will try and get a replacement at Knowepark tomorrow failing that its home sooner than expected.
     
  2. jhorsf

    jhorsf Read Only Funster

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    Mine packed up just stopped letting gas through I think Truma keep blaming everyone else IH paid for mine by refund as I was in the south on holiday my van in its second year.Its a disgrace that Truma are supplying these things that do not work for long.You should get on to your dealer make them pay for it to be fixed as not fit for purpose they have been failing for years and still are
     
  3. bobandjanie

    bobandjanie Funster Life Member

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    Hi, get another, :Smile: but If I was you I would phone Truma UK and complain and odds are they will tell you to send it back and replace it. :BigGrin:

    A lot of people have had this problem, and its worth a phone call. :BigGrin:

    http://www.truma.com/uk/en/home/service-center.php

    They exchanged one of ours, that was blocked with an oily substance, :RollEyes: some say its using autogas / lpg, some say its using rubber hoses, we have been doing this for five years. :Doh:

    Funny because we still use autogas / lpg and still have the same rubber hoses two years on, and this ones not blocked.

    Anyway they sent another one free of charge so we have a spare. :thumb: Bob.
     
  4. SPUD'N'T

    SPUD'N'T Funster

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    ours did the same thing in france, we found a french caravan dealer who sold us a german made regulator for 26 euros, when we got back to the uk i returned the faulty one to the dealer as the van was under warranty, he opened a draw with about a dozen regs in it and gave us one, with the comment," truma regs are c**p i would keep the german one in if i was you " ....:Eek!:
     
  5. Stewart J

    Stewart J Funster

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    Called at Knowepark (Livingstone, Scotland) they suggested I fit a Gaslow 300 regulator (not cheap at £75) but warrnty for 5 years new Truma £52.85 12 month warranty, both can no doubt be bought cheaper on net but when your in a corner touring its a no brainer.

    Anyways went for the Gaslow regulator as I eventually intend to go for the full Gaslow system, anyone have any suggestions as to the best deals?
     
  6. Johns_Cross_Motorhomes

    Johns_Cross_Motorhomes Trader - Motorhome & Accessory Sales

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    Talk to Eddie at VanBitz, the one with a flasher:Rofl1::Rofl1: or look on my website, but Eddie might be cheaper.

    Peter
     
  7. SPUD'N'T

    SPUD'N'T Funster

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    Waudbys did a good deal earlier this year plus free p&p can't remember exact figures but kingmal would probably be able to tell you
     
  8. haganap

    haganap Funster Life Member

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    I have had 3 truama regulators go on me in very short succession. On one occasion I nearly went with having the gas boiler stripped down as I could not believe another Reg would go down after only having it 6 weeks and believed the problem was elsewhere.

    CLS Mark recommended a Clesse Regulator and since that day I have not had a problem. Although my new van has a Truma and I am changing it to a Clesse.
     
  9. Stewart J

    Stewart J Funster

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    An update, Truma Uk don't seem to answer telephones nor after 3 days do they bother to reply to emails. Thats some customer support:Angry::Angry::Angry:
     
  10. jhorsf

    jhorsf Read Only Funster

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    I went by Truma today on way to Stoke and back to get recall on spare wheel carrier done and they were working today
     
  11. Ash

    Ash Trader - Service & Repairs Life Member

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    Truma gas Regulators have a two year warranty, if it is leaking they should exchange it for you..:thumb::thumb:
     
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  12. aba

    aba

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    hence why they spelt their name wrong Trauma :Rofl1::Rofl1:

    :getmecoat:
     
  13. Stewart J

    Stewart J Funster

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    After posting earlier and feeling peeved I went onto their facebook site and made same point, no answer yet wonder if it'll be there tomorrow? :thumbdown:
     
  14. Stewart J

    Stewart J Funster

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    Yo Ash, as mentioned my dealer states1 year warranty only:Eek!:


     
  15. JeanLuc

    JeanLuc Funster

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    Just to comment on Haganap's earlier post, and the solution you have ended up with, the Gaslow 5-year guaranteed regulator is made by Clesse. I'm planning to have one fitted when my present (old) Truma triomatic regulator system reaches end of life.:thumb:
     
  16. Stewart J

    Stewart J Funster

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    The Facebook posting must have stung them, not sure who responded to my email but I didn't receive a response.

    Hi Stewart,
    Truma (UK) Limited commented on their Wall post.
    Truma (UK) Limited wrote: "Hi Stewart, we've checked with the service department and they said they responded to your email on 29th November. Can we ask that you call 01283 586020, or can we call you? Send your phone number to sundeep@gough.co.uk. Thanks.


    Just home so to late to ring this evening.
     
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  17. Ash

    Ash Trader - Service & Repairs Life Member

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    I spoke to Truma on Wednsday regarding a leaking regualtor
    And they give a two year warranty so I would ring them direct...:Smile:
     
  18. Stewart J

    Stewart J Funster

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    Emailed Truma chappie direct with my phone number last night, an almost immediate response he'll personally phone me to help resolve my complaint first thing Monday. :thumb:
     
  19. Stewart J

    Stewart J Funster

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    Update

    Phoned promptly by Truma yesterday morning at 9 am. They confirmed the 2 year warranty Ash, but if the failure is due to oily deposits from the gas they will not replace it free, however when I informed them mine had actually leaked and vented off gas from the tell tale this is classed as a probable safety issue and might be replaced free depending on a strip-down and examination.

    They asked for contact details including email so they can send photo's once stripped down and I was given an address to return it(no offer was made to cover postage)

    Posted today!
     
  20. jhorsf

    jhorsf Read Only Funster

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    They are a bloody disgrace it was made to work with gas if it blocks up hard luck :Doh:
    nothing is different apart from their crappy regs
     
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