Tom Tom problem, any advice?

Discussion in 'GPS Navigation' started by Teasy2007, Dec 17, 2013.

  1. Teasy2007

    Teasy2007 Funster

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    Hi I have just tried to update my tom tom one, I followed instructions carefully and when I had finished the b***** update has wiped my Western Europe map. And tells me there are no maps installed!

    We have a sat nav in motorhome but I always take the tom tom, just in case. Apart from the advice to buy another can anyone offer any suggestions.

    Ginny
     
  2. Munchie

    Munchie Funster Life Member

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    Yes contact tom tom this happenef to me!!! From memory you have to delete tom tom cache and the program then reconnect and it will download for you? :thumb:
     
  3. Wildman

    Wildman Read Only Funster

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    why not just reload it from your computer, the tomtom home programs backs up before an update. Also if it is your fist update you may find the name of the map has actually changed.
     
  4. Munchie

    Munchie Funster Life Member

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    No means of backup on new progs Roger new devices not on "home" so not possible! :cry:
     
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  5. Nigel&Debbie

    Nigel&Debbie Read Only Funster

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    What model tomtom are you using?
     
  6. Teasy2007

    Teasy2007 Funster

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    It is the tomtom one. I have just tried the original uk card, and that works fine but Western Europe card still says no maps found. I have checked contents of card and it is nearly full. All the system files have been updated today. Will customer services help as it is a few years old?

    Ginny
     
  7. tonyidle

    tonyidle Funster

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    TomTom have recently updated their PC software apparently without telling anyone. I had the same issue & was told to uninstall TomTom Home (I think that was what it is\was called) then to install TomTom MyDrive. The update then went ahead as normal. In other words very slowly.

    Regards

    Tony
     
  8. Mikeco

    Mikeco Funster

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    I had the same problem and it took a couple of nights to sort it with the Tomtom plugged into the computer for hours. All the answers have been given in the posts above with the main ones being to download MyDrive to your computer and then follow the instructions which are on there somewhere.

    Mike
     
  9. Teasy2007

    Teasy2007 Funster

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    I have taken it off the computer, but how do I get the updates off my tomtom?
     
  10. Mikeco

    Mikeco Funster

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    You need to keep the Tomtom attached to the computer which could be for hours. All I can suggest is that you download MyDrive to your computer, look out for the instruction which says " Clear Cache ". After that click on where it says "update device" or similar.
    The existing files on your Tomtom should eventually update.

    Mike
     
  11. Nigel&Debbie

    Nigel&Debbie Read Only Funster

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  12. Teasy2007

    Teasy2007 Funster

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    We'll I rang customer services, they said the upgrade had probably corrupted my data, then they just referred me to links on their site which I had already tried.

    I went to the underground site but I think they are speaking a different language! Certainly one I can't follow very well. I have posted my problem and will have to wait to see if anyone responds.

    I think the outcome of this is that I will have to buy a new card or sat nav, just what tomtom want I expect. However it certainly will not be tomtom!

    Ginny
     
  13. MichelleRyall

    MichelleRyall Funster

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    My sat nav, Tom Tom IQ live does not support the my drive. I have bought a Western Europe map. the programme asks you to obviously delete the old version but it will not load the new one, there is enough internal memory so getting very hacked off. I cant reload the old one because it is on a previous pc that we no longer have! it gets so far then stalls, error message appears to say not enough memory...any thoughts. I will be phoning on Tuesday when they are open.....great hours for a company that produces travel products :cry:
     
  14. Tootles

    Tootles Funster

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    I had probs with our TomTom 1. No maps available for it after update 4. Bought a £55 Chink special instead. :thumb:
     
  15. wizzer59

    wizzer59 Funster

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    I've had no problems at all with my TomTom since I got a Garmin:Smile:
     
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  16. ROB1CHELSEA1

    ROB1CHELSEA1 Funster

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    Never had trouble with my Tom Tom & I travel the country everyday:thumb:

    Try here: Very helpful although in Amsterdam where Tom Tom are based:thumb:


    1. 00 31 20 850 1004 (Consumer)
    2. Tomtom Nv, Technical support.
    Oosterdoksstraat 114 1011 DK Amsterdam, Netherlands
    +31 20 757 5000
     
  17. Tootles

    Tootles Funster

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    And the conversation will probably go like this:

    *Ring*....Ring*....."Goedemorgen, welkom bij TomTom"

    "Hi, I wonder if you can help me. I am having serious problems with my TomTom 1. It's deleted maps, and I cant seem to reload it. What do you surest I do?"

    Pause....

    "Tough stront. Nu donder op en koop een Garmin. Bye Bye."

    *Click*...
     
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  18. ROB1CHELSEA1

    ROB1CHELSEA1 Funster

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    我的卫星导航被打破 :Rofl1:
     
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  19. Tootles

    Tootles Funster

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    聽著伙計,我告訴過你一次。我想在這裡吃我的stroodle。現在滾開,並且不要煩我!
     
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  20. ROB1CHELSEA1

    ROB1CHELSEA1 Funster

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    你可以吃你,你喜欢,但不是在我的厨房面条 :BigGrin:
     
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