- Feb 24, 2013
- 13,125
- 101,634
- Funster No
- 24,833
- MH
- Hymer S800
- Exp
- not long enough
we have just run into exactly this problem with our 3 sims, everything suggested all the data has been used, we don't keep close tabs so presumed it had, topped it up on line which gives poor rates compared to buying in UK, but it still wouldn't work
spoke to 3 on our phone Vodafone contract to dial from overseas number, so no cost for call at least, found out the sim wasn't empty but had been stopped at 8Gb although they admitted it was actually 9Gb used, but we couldn't use the top already paid for until the monthly reset
a few words were had and they agreed to give us a complimentary 1Gb to use , better than nothing but we had just paid for 8Gb
they did tell us though that all 3 PAYG cards reset counters on 21st of month, not actually sure about that and possibly less than coincidental that our first use this trip was 21st, but could be useful info, we came home on 21st so didn't get a chance to check that out, problem for us was the top up is only valid for 30 days so will be wasted
spoke to 3 on our phone Vodafone contract to dial from overseas number, so no cost for call at least, found out the sim wasn't empty but had been stopped at 8Gb although they admitted it was actually 9Gb used, but we couldn't use the top already paid for until the monthly reset
a few words were had and they agreed to give us a complimentary 1Gb to use , better than nothing but we had just paid for 8Gb
they did tell us though that all 3 PAYG cards reset counters on 21st of month, not actually sure about that and possibly less than coincidental that our first use this trip was 21st, but could be useful info, we came home on 21st so didn't get a chance to check that out, problem for us was the top up is only valid for 30 days so will be wasted