- Apr 27, 2008
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Picked up my van from Johns Cross this afternoon after our fire in France that I told you about a couple of weeks ago.
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We are still gasping at how lucky we were that it happened under my nose and was rapidly extinguished. It could have had terminal results had it happened at night when we were asleep, and in fact had it happened 2 days earlier when we were on a packed aire we could have taken several other vans with us.
Glenn discovered the cause of the fire was a fractured gas pipe caused by a known fault which Dometic had issued a recall notice which for reasons currently unknown I had not received. The recall work (a couple of brackets to stop the heat exchanger moving around) has been done and everything rewired (Much neater than the original wiring too).
Glenn has currently not invoiced me and is attempting to get Dometic to foot the bill as the fire was caused by their faulty design. This is way above the call of duty and reflects the extremely high standard of service which I have always had from Johns Cross.
I can thoroughly recommend them to anyone.
We can now start reorganising our French trip (supposed to be a couple of months but cut short last time after 4 days)
Link Removed
We are still gasping at how lucky we were that it happened under my nose and was rapidly extinguished. It could have had terminal results had it happened at night when we were asleep, and in fact had it happened 2 days earlier when we were on a packed aire we could have taken several other vans with us.
Glenn discovered the cause of the fire was a fractured gas pipe caused by a known fault which Dometic had issued a recall notice which for reasons currently unknown I had not received. The recall work (a couple of brackets to stop the heat exchanger moving around) has been done and everything rewired (Much neater than the original wiring too).
Glenn has currently not invoiced me and is attempting to get Dometic to foot the bill as the fire was caused by their faulty design. This is way above the call of duty and reflects the extremely high standard of service which I have always had from Johns Cross.
I can thoroughly recommend them to anyone.
We can now start reorganising our French trip (supposed to be a couple of months but cut short last time after 4 days)