Swift's Customer Service

Discussion in 'Swift Motorhomes' started by Diabalo, Jan 28, 2008.

  1. Diabalo

    Diabalo Funster

    Joined:
    Oct 14, 2007
    Messages:
    1,966
    Likes Received:
    379
    Location:
    Rochester
    Unfortunately our 07 Bessecarr E 435 developed a fault with the roof lining and had to go back to the factory. We went up and picked it up from the factory on Friday. Not only have Swift done what needed doing but a few other things I hadn’t realised needed doing, and on top of that they replaced the habitation door frame FOC that was damaged due to an attempted break in a few months back.
    When picking up the engineer explained everything that had been done and why and to make sure we were happy.
    At all times customer services were in contact via e-mail snail-mail and phone, many thanks to Kath, Carol and Peter for that.
    <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:eek:ffice:eek:ffice" /><o:p></o:p>
    It is very reassuring to know that Swift as a company CARE about their customers. I will certainly consider another Swift motorhome in the future.

    Many thanks

    Dane & Hazel
     
  2. ukrv

    ukrv Deleted User

    Great News !

    It just goes to show that by getting involved with Forums, these companies can see the extent of peoples feelings and seize the chance of turning a poor situation to one of total satisfaction - even admiration.

    Well done Swift !

    Paul
     
  3. N Luyetund

    N Luyetund Deleted User

    :thumb: Well done Swift, as a Bessie owner (E425) it's very reassuring... that's on top of owning a m/h that ticks all of our boxes:Cool:
     
  4. Road Runner

    Road Runner Read Only Funster

    Joined:
    Jul 26, 2007
    Messages:
    14,196
    Likes Received:
    1,459
    Location:
    Europe
    Certainly improved vastly since i had a new Swift caravan in 2004.

    Well done Swift I would now happily buy a Swift product again now:thumb:
     
  5. RichardnGill

    RichardnGill Read Only Funster

    Joined:
    Sep 22, 2007
    Messages:
    199
    Likes Received:
    1
    Location:
    Durham
    It is alway nice to here of a good out come and thanks for posting it Diabalo.

    Well done Swift.:thumb:

    I just hope our Hymer does not develop any faults because I doubt the after service from you know who who:Angry: be any thing like people are now reporting about the Swift group.

    Mabe our next van might be a Swift?

    Richard...
     
  6. finby

    finby Read Only Funster

    Joined:
    Oct 3, 2007
    Messages:
    236
    Likes Received:
    1
    Location:
    norfolk
    Glad to hear Swift are getting their act together at last. We had a Swift from new and there were a multitude of problems - bits falling off /falling to pieces - nothing that put the vehicle off the road, but annoying things nevertheless. We always seemed to be "waiting for parts". As soon as one part arrived something else went wrong. The dealer was fantastic, but was let down time and time again by Swift. I sold the Swift and bought an Autocruise (now owned by Swift - is there no getting away from them?), and have had problem free touring. I put this down to better build quality and better quality control. I'm glad they have improved, but they have lost me as a customer.

    Martin
     
  7. Forestboy

    Forestboy Funster Life Member

    Joined:
    Jul 31, 2007
    Messages:
    4,926
    Likes Received:
    7,610
    Location:
    Forest of Dean
    Thats great

    It makes a change to read good things about a dealer.

    Hope they benefit from your post and the dodgy dealers pay the price. :thumb:

    Perhaps we should all post and praise the good dealers I think most of us only mention the rubbish ones.

    I'll post a report on Motorhome Medics this week after they work on my van.
     
  8. finby

    finby Read Only Funster

    Joined:
    Oct 3, 2007
    Messages:
    236
    Likes Received:
    1
    Location:
    norfolk
    Yeah, the dealer is Simpsons of Yarmouth. They tried everything but were frustrated by Swift at every turn. I tried to deal with Swift myself and was told by them in no uncertain terms that they only speak to the dealers. Every part took 8-10 weeks and then some were wrong. This became serious when water started leaking through the accomodation door whilst in the Highlands. I was informed that the door seals would take 6-10 weeks to materialise. The dealer kindly parked the van under cover whilst waiting for the seals.

    Anyway thats all history now, thank goodness.:Eeek:
     
  9. Johns_Cross_Motorhomes

    Johns_Cross_Motorhomes Trader - Motorhome & Accessory Sales

    Joined:
    Jan 5, 2008
    Messages:
    9,246
    Likes Received:
    5,197
    Location:
    East Sussex 01-580-881288
    I think everyone now knows theres a new 'broom' at Swift with their Managing Director and his customer/product support team.

    We have been a Swift Main Dealer since we opened in 1995 and have seen the changes and have every confidence in the product.

    Whatever MH one chooses, they all invariably have some faults but Swift are the only converter with the balls to put their head on the block in open forum and admit they have a problem:Doh: when it does occur and FIX it.

    Do you see any other converter doing that or inviting people to go round their factory:thumb:

    Regards.


    Peter
     
  10. mariner01

    mariner01 Deleted User

    NEC Show

    Just back from NEC show where we have our Owners' Club stand courtesy of Swift. Had some very helpful chats with those 'in command' and found that they are good listeners and have every confidence they will act on helpful suggestions.
    It makes a nice change to hear some 'good testimonials' - keep it up.
    Best Regards to all.
     
    Last edited by a moderator: Feb 21, 2008
  11. JayDee

    JayDee Funster

    Joined:
    Oct 7, 2007
    Messages:
    1,312
    Likes Received:
    166
    Location:
    N. Devon
    It's beginning to look like I may well do a U-turn sometime in the future. I have made a point of not even looking at Swift motorhomes because of all the problems I'd heard about, which is a shame because in my opinion the Bolero was one of the most beautiful looking motorhomes out there - but I didn't look at it, because it was a Swift.
    With all the good stuff that seems to be coming out now I will certainly have a look when it comes to trade-time.
    Good work, Swift. :thumb:

    John
     
  12. mariner01

    mariner01 Deleted User

    Bolero

    Yes, we had a Kontiki before this one but as soon as I saw the Bolero that was it - it certainly is very popular. Mind you the weight has a lot to do with it particularly when nearing that mature golden age! :RollEyes: Lots of people change for one reason or another and we have a number of members who returned to the 'fold'!

    Sorry you 'heard' about various problems. I guess we all hear certain things about different manufacturers but the secret is to find a dealer who are are comfortable with and have a good rapport.

    Maybe we will see you in the future! :Wink:

    Best Regards
     
  13. Sweet Chariot

    Sweet Chariot Read Only Funster

    Joined:
    Sep 30, 2007
    Messages:
    585
    Likes Received:
    6
    Location:
    Staffordshire Moorlands
    I have to agree with Peter although as a Autocruise owner they did agree to sort my problem out I can see their side of the problem and how they have seen to other customers.
     
  14. sundancerdcp

    sundancerdcp Deleted User

    Swift dealers

    Well done Swift.
    The fact that they will help and back up the dealers is a good sales point.
    We can't complain about our Dealer.
    Family business Kerrs of Paignton have won Swift dealership awards and really are a family team. Alan ( the dad) keeps an eye on Stewart and together they'll offer you a service that will keep you travelling to Paignton for a mini break and service.

    We have had minor electrical problems on the 06 Sundance. Judging by the chat we have not been alone however Kerrs have paid for the travel when we have returned to have the vehicle looked at.They have hire cars ( free for 100 miles) while the van is being worked on and to date we have had 2 new leisure batteries fitted and a lot of wiring repaired all nil cost.

    We'll stick with this family as they do care.:thumb:
     
  15. mariner01

    mariner01 Deleted User

    Reputation is important

    We are also Alan Kerr fans and recently they did some warranty work on our van - more important is the fact that they picked our van up and redelivered it - a 240 mile round trip! Their workmanship is good and reliable - Thanks to them and Swift for appointing a reliable and trustworthy dealership. :thumb:
     
  16. Terry

    Terry Funster

    Joined:
    Dec 27, 2007
    Messages:
    10,722
    Likes Received:
    6,224
    Location:
    South yorks
    Hi ,I do not want to throw a spanner in the good Swift works but it seams they are CHERRY PICKING.Last year on the dark side Gokel asked about dirty black stuff around his lockers (excess sealent)Peter promised to get back to him several times plus other members of SMG staff with answers but as yet they have to reply !!!:Eeek: He and several others are still waiting It should not be left this way plus not have to mention on this side :Eek!: As it stands they are blaming Bostick sealent suppliers and awaiting answers :thumb:FROM LAST YEAR:cry: YET THEY STILL CHURNING THE SAME PROBLEM OUT
    Terry
     
    Last edited: Mar 15, 2008
  17. Johns_Cross_Motorhomes

    Johns_Cross_Motorhomes Trader - Motorhome & Accessory Sales

    Joined:
    Jan 5, 2008
    Messages:
    9,246
    Likes Received:
    5,197
    Location:
    East Sussex 01-580-881288

    Wow Terry, thought I didn't need glasses any more with that post:Eeek:

    We are not having any problems with our Swifts, if you are bring YOUR Swift down to us for a valet.

    Peter
     
  18. Terry

    Terry Funster

    Joined:
    Dec 27, 2007
    Messages:
    10,722
    Likes Received:
    6,224
    Location:
    South yorks
    Hi Peter,thanks for the offer but I don't have a swift :Rofl1: It is Gokels that I offered advise on, then been watching for Swifts reply but after him asking a further twice he is I belive still waiting !!! just thought I would mention that they have not done anything about it :Eeek: YET,thereby doing themselfs no good what so ever after all there(and yours) good work on here and the dark side.perhaps I should mine my own :Eeek::Rofl1::Rofl1::Rofl1:
    Terry
     
  19. SwiftGroup

    SwiftGroup Read Only Funster

    Joined:
    Jan 10, 2008
    Messages:
    108
    Likes Received:
    0
    Swift Feedback

    If I have missed some threads and not responded - I apologise.

    I posted our response to the complaint about the sealant becoming dirty and unsightly on motorhomefacts at the end of January.

    We have recently changed our process in production and we are now trimming off excess mastic before despatching vehicles. This is giving us an immediate improvement.

    However, we are still looking at different design methods on how we can improve the appearance without compromising on the adhesive systems that are currently used for the fitting of exterior doors and windows.

    Regards
    Kath
     
  20. Terry

    Terry Funster

    Joined:
    Dec 27, 2007
    Messages:
    10,722
    Likes Received:
    6,224
    Location:
    South yorks
    Hi Kath may I sugest that you find Gokels oringinal post about sticky black gundge and post your reply/recomendation there so that the people following the thread may see it :thumb: and not just what you are doing now.As i understand he is still waiting your instruction :Doh:
    terry:Eeek: IT SHOULD NOT BE LEFT FOR THIS SITE TO SORT THE OTHER SIDE PROBLEMS
     
    Last edited: Mar 17, 2008

Share This Page