Southdown Motorhomes.

Discussion in 'Motorhome Chat' started by Wyaye wires, Nov 13, 2015.

  1. Wyaye wires

    Wyaye wires

    Joined:
    Sep 13, 2009
    Messages:
    3,831
    Likes Received:
    9,284
    Location:
    Berwickshire
    I want to take this opportunity to sing the praises of all of the staff at Southdown motorhomes for their genuinely helpful and cheery disposition.
    We stayed outside their showroom for two nights while we had a few minor items sorted, one was having the satnav/entertainment centre replaced by one we'd bought, not covered by warranty.
    At the end of the day we were expecting to at least have to pay for fitting both that and new wipers that I'd ordered replaced too. The workshop manager, Andy, said 'no charge, it was done free as a goodwill gesture.

    It is nice to experience old fashioned customer care from a big company with a small family enterprise feeling about it.

    THANK YOU AND WELL DONE SOUTHDOWN.

    Posted from Mont Saint Michel, France.
     
    • Like Like x 13
  2. funflair

    funflair Funster Life Member

    Joined:
    Dec 11, 2013
    Messages:
    4,455
    Likes Received:
    4,704
    Location:
    Guisborough
    As you say we hear a lot of negative about dealers to nice to balance the comments with some positive now and again, to be fair I have heard good comments from others as well.

    Martin
     
  3. davidbaldam

    davidbaldam Funster

    Joined:
    Oct 15, 2012
    Messages:
    2,871
    Likes Received:
    6,460
    Location:
    Market Harborough
    I visited them earlier in the year and as you're said found them very helpful and friendly, it fact my BIL is thinking of buying a Motorhome and has asked for my help, as they live near them they will be our first port of call. (y)
     
  4. Taran_Las

    Taran_Las Funster

    Joined:
    Mar 26, 2009
    Messages:
    6,478
    Likes Received:
    5,520
    Location:
    Near Mold North Wales
    They got you sorted quickly just to get rid of you;):LOL::LOL::LOL::LOL:
     
    • Like Like x 1
  5. Judge Mental

    Judge Mental Funster Deceased RIP

    Joined:
    Sep 2, 2009
    Messages:
    6,782
    Likes Received:
    6,034
    Location:
    Sarth London
    Blimey...Just look what yo have to pay for a continental van from them! daylight robbery IMO:whistle:
     
  6. tonyidle

    tonyidle Funster

    Joined:
    Aug 6, 2013
    Messages:
    2,867
    Likes Received:
    2,685
    Location:
    Kendal, Cumbria
    Another vote for Southdown: I bought my 2005 Hymer from them a couple of years ago and the few warranty issues were dealt with very efficiently. I sourced and replaced a failed combustion fan in the heating system myself without really thinking about the warranty. I emailed Southdowns to explain what I'd done & offered to send evidence of the faulty unit & its replacement. They took my word for it & I had a cheque for the full replacement cost within the same week.
     
  7. Lenny HB

    Lenny HB Funster

    Joined:
    Oct 18, 2007
    Messages:
    5,225
    Likes Received:
    5,024
    Location:
    West Sussex
    My mate wasn't that impressed with them, they ordered a warranty part for his van, then phoned him to say we will post it to you to fit yourself, he and to push them to get them to fit it. He didn't buy the van from them, but it was a Carthago with a pan European warranty (was brought in the UK).
     
Loading...

Share This Page