Pre Delivery Check - Or Not ? Quality Control - Definately Not !

Discussion in 'Top Tips & Tricks' started by Highwayman1, Jun 11, 2015.

  1. Highwayman1

    Highwayman1 Funster

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    Just called at a friends house to look at their new (15 plate) Eldiss Evolution motorhome. Being unusually nosy and a tad jealous of the newness of their purchase I gave it `a good seeing to` in order that I could come home and cry in my 20 year old vehicle outside. Imagine then my surprise when I noticed underneath that the foil bubble wrap around the water tank was coming away after only 70 miles. As I am repairing mine at the moment I volunteered to stick the wrap back for him with silver `sticky back` foil tape I have at home.
    One side done I went to the other side to do that as well (!) and saw whilst underneath that the hole where the blue waste water pipe passes thru` the floor had not been Sikaflexed and nice new unprotected plywood was visible. Further looking around found 2 further holes, (that had no apparent purpose), drilled thru` the floor showing the same new unprotected plywood. Also visible was a broken and loose hose clip that should have been attached to the waste pipes - and obviously wasn`t. . My friend made his list as I called the things out and he was going to pass them to the dealers (BH) for the jobs to be done.
    Given that the dealer should do a pre delivery inspection and the manufacturer has a duty to sell a product `fit for purpose` would I want to spend nearly £40k on a new van when , repairing my own , however annoying and time consuming, would give me peace of mind that it has been done properly (this time).
    Beware Eldiss buyers - ask to check the under side of the van on a ramp at the dealers , and do your own quality control because they obviously don`t . Just saying
     
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  2. GeriatricWanderer

    GeriatricWanderer Funster

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    I know of at least one dealer who quite openly admits that they do not PDI their new vehicles as "It's already been done at the manufacturer"

    Manufacturers do not PDI, they just have a series of QC checks none of which check that the vehicle is to the spec that the customer ordered at the dealer.

    I once ordered a new MH from said dealer and it was missing 2 major components but the dealer would have been quite happy to watch me drive away in it as it was.

    Newbie buyers should take an experienced mate with them and do a thorough check BEFORE handing over the balance of the money.
     
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  3. jezport

    jezport Funster

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    Buy British! Reminds me of the old British Leyland Quality
     
  4. Bobby22

    Bobby22 Funster

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    The whole British Industry from Manufacturer........to dealer........to habitation engineers all have the same attitude..........Maybe it is time that us (that are not dependant on advertising revenue) should make a stand.

    We need something like a JD Power survey of dealers and manufacturers........The people i've spoken to on the subject say that ALL new British Supplied motorhomes have " snagging issues".

    In this day and age of Social media, is it time to " name and shame"?
     
  5. GeriatricWanderer

    GeriatricWanderer Funster

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    I'm perfectly happy to name the dealer I had an issue with:
    Cranham Caravans, Essex.

    Were attempting to fob me off with an incomplete vehicle and then let me sort out all the issues with the manufacturer, Autosleeper.

    I will never do business with them again and, if asked, would discourage anyone else from dealing with them.
     
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  6. Allanm

    Allanm Funster

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    I've written about the QC issues and faults that I have had on our van here and also on the Autosleeper Owners Forum.
    Must admit, there weren't many and none that stopped us using the van, but they are things that should be fitted or designed properly before the van leaves the factory.
     
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  7. dave newell lvs

    dave newell lvs Trader-Vehicle Services

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    "The whole British Industry from Manufacturer........to dealer........to habitation engineers all have the same attitude..........Maybe it is time that us (that are not dependant on advertising revenue) should make a stand."

    As someone who could be referred to as a "habitation engineer" (even though its not a title I'd choose) I find sweeping statements like this downright offensive!

    The reality is that while there are some who are less careful about their work standards there are plenty of good honest reputable dealers and workshops.

    D.
     
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  8. John Laidler

    John Laidler Funster

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    Modern automotive manufacturing as a generality doesn't rely on lots of inspections. The idea is to do something right the first time, not have to check and then correct. A typical modern vehicle (made in the UK!) from say Jaguar Land Rover or Nissan just comes off the production line correct, they don't need to crawl all over it to see if it has been made properly. A few safety critical items like wheel nuts might be checked but nothing else.

    Unfortunately, this type of manufacturing isn't universal so extensive quality checks are required and from what I've read here the motorhome industry is one of those areas it is needed. :)
     
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  9. Molls-Phot

    Molls-Phot Funster

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    Having just collected a brand new coach built I wholeheartedly agree. A snagging list as long as your arm and a safety recall to boot. And it's not long left the factory! Not impressed with the attitude of the dealer either.
     
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  10. ubuntu1

    ubuntu1 Read Only Funster

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    Wow some sweeping statements on here. I can assure you that there are a lot of good engineers out there that are just as frustrated as you with the quality control from the manufacturers. The industry is trying - schemes like the Approved Workshop Scheme is designed to improve standards. If a dealer says to an engineer - PDi that vehicle in 30 minutes what do you expect. The manufacturers and dealers need to start taking quality seriously or we will see people moving to overseas made motorhomes in much greater numbers and thats bad for British business.
     
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  11. Highwayman1

    Highwayman1 Funster

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    My original post was really about my surprise (and jealousy) at the lack of attention to detail or concern that a product was being sold new that had such glaring `faults`. Neither the manufacturer nor the vendor apparently cared how it was perceived by others.
    In my current position of repairing my 20 year old `van` I have found that previous repairs to mine were cosmetic to the point of hiding the problem of damp, by double skinning the wall in places. Whoever did the work, be they professional or amateur didn`t even replace the staples in the window rubber before putting the cover strip back on ! Now who would check that on purchase from a dealer ?

    It also more than helps to have a forum like MHF that advises and passes on the funsters knowledge and to alert others to good and bad. Trust, knowledge and reputation go a long way, as we all know on here.
    I try not to `broad brush ` any one or thing , just point out what I know or what I have experienced personally in my life.
    Retiring early and a single parent doesn`t make me a Benefits scrounger does it ? - because I acted to protect my children and had to pay £10k to do so.
     
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  12. zac

    zac Funster Life Member

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    We had the same argument when we brought a brand new motorhome Elddis Autoquest 155 from http://www.motorhomesltd.com/ . Had multiple issues with defects not being picked up and Elddis saying it was down to the Dealer not checking and the dealer saying nothing to do with them it was down to Elddis to check their vehicles before delivery.
    Shocking service from both hence why we sold the Elddis after only 3 months, our new one which is an Autotrail Delaware 2015 reg was brought from BH and although we have had some issues they have been more than helpful in resolving them. i can only speak as i find and i am aware of others not having such a good service from the same dealers.

    There is a definite lack of quality control going on from the point of having any new motorhome delivered to the person buying it. This i think has to be shared between both Manufacturers but also the dealers as they should be checking the basics although i take the point that the issues highlighted above may not of been picked up on a basic check.

    Just my opinion.
     
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  13. Bobby22

    Bobby22 Funster

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    I'm sorry you find it offensive, but in my very little experience in buying a new van and having " habitation engineers" for want of a better title, work on my van. They ALL seem to take short cuts and promise it will be " sorted".....only to have it back to do again.
    I realise you are defending your business, but i am relaying my experiences.
     
  14. Bobby22

    Bobby22 Funster

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    I was speaking to an owner recently that had bought a brand new MH that had side skirts fitted (as standard) that wouldn't allow the wheel to come off at the back of the vehicle..........now if that isn't complete incompetence right through the system, i don't know.
     
  15. hilldweller

    hilldweller Funster Life Member

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    We are talking motorhomes, it's not automotive, it's housebuilding. Much more reliance on the quality and skills of the workers whereas automotive is more reliant on CAD, computer control and robots, not so much room for stupid Friday afternoon mistakes.

    Though having said that I once made the terrible mistake of Buying British in a Rover and got on intimate terms with fellow sufferers and the dealer's repair staff.
     
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  16. hilldweller

    hilldweller Funster Life Member

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    Reported on here well over a year ago, if I remember correctly the makers were "looking in to it".
     
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  17. dave newell lvs

    dave newell lvs Trader-Vehicle Services

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    I'm not so much "defending my business" as you put it as simply pointing out that to denegrate the entire industry based on your own "very little experience" is simply wrong and offensive to those of us who work hard to give our customers the first class service we believe they deserve.

    I bought a saw once from a major retailer and it failed soon after purchase, I don't denegrate the retailer though or the manufacturers. I took it back and it was replaced with no question and the replacement has given many years of good service.

    Yes there are plenty of people who have had poor service from dealers, workshops and small businesses but this doesn't mean the entire industry is out to rip you off.

    D.
     
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  18. knokinonabit

    knokinonabit Funster

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    I would like to refer you to this thread that I started and some of the comments in it about complaining long and loud.
    The thing that we don't do half enough of in this country.
    Name and shame the manufacturers until they get it right.
    www.motorhomefun.co.uk/forum/threads/autotrail-woes.53600/
     
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  19. Bobby22

    Bobby22 Funster

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    Come on now Dave , no where have i said that the entire industry " is out to rip you off"

    In my experience and that of others' ......the industry ........could improve on its pre delivery inspections of new Motorhomes.........and when there is a list of problems ......get them SORTED when they say they'll sort them.


    Just as an aside.....if you bought a saw off a major retailer.........and had to go back with it SEVEN times...........( and found out others were getting the same treatment)...........before you got what you paid for........would you write about your experience on a saw forum as i' m doing on FUN
     
  20. tofo

    tofo Funster

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    Seems I'm not alone then:blush::crying:
     
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