andyjack
Free Member
Hi All.
This is my first post so please go easy on me.
I joined this Forum some months ago whilst trying to find some evidence about new van damage!
This is because our Van was suffering Paintwork problems and i knew we had not had a bump so wondered what was causing it.
After contacting the Manufacturer { Swift } and the retailer { Brownhills } it came to light that our Van had been damaged whilst being made!
Swift actually sent me an email confirming that the Van had suffered damage during production and was repainted.
I can only surmise that this was done at the Factory, and not by an outside Vehicle repairer as it was at the Factory at the time.
Now. Our Van a Bessacarr e560 was purchased New in October 2011, the Paintwork problems became obvious around August 2011.
It was mentioned to the Dealer and it was decided that when we took the Van in for it's annual habitation check in October, our problems would be addressed.
Now the fun starts, our Van was taken to Newark in November as Brownhills/me couldn't find a mutual date in October. { i work shifts 1 in 3 weekends.}
On arrival i mentioned my Paintwork problems to be told, we don't do our own paintwork we use an offsite specialist, who comes to Site on Tuesdays and Thursdays when required.
Great, I am now no closer, { why wasn't this mentioned before on the phone.} they say i can contact Swift and arrange for me to take it too a Dealer closer to myself for appraisal.
OK. Habitation done, get in touch with Swift go to Todds at Chorley. Work shop Manager takes ONE LOOK! and says "that Van has been in an accident".
I Reply, " No it's F*****g not!" sorry about the language i was outraged at the suggestion.
So to cut a very long Story short, Swift said "yes we damaged it and repaired it" not very well says I!
NO I WAS NOT INFORMED AT THE TIME OF PURCHASE!
Now here is where i need some help.
Swifts solution is simple, we will pay for it to be repainted.
I say, yes but it still has damage to the Panel underneath, with filler and a repair it is still a damaged Van.
Swifts solution is still simple, we will pay for it to be repainted.
But my 2011 Motorhome is still a damaged Van and is therefore worth less than it should be!
Swift, denies there is any financial implications to the damage, and they will still pay for it to be repainted, and thats it! Oh and Brownhills agrees that this is a fair offer!
So please, anyone out there have any ideas? what next?
Would you now go out and buy a New Swift Motorhome or Caravan, i wont AGAIN!
N.B. I have never asked for or expected to get a replacement Van under Soga, which is a minefield in itself!
Hope to speak again soon, sorry for going on.
Andy.
This is my first post so please go easy on me.
I joined this Forum some months ago whilst trying to find some evidence about new van damage!
This is because our Van was suffering Paintwork problems and i knew we had not had a bump so wondered what was causing it.
After contacting the Manufacturer { Swift } and the retailer { Brownhills } it came to light that our Van had been damaged whilst being made!
Swift actually sent me an email confirming that the Van had suffered damage during production and was repainted.
I can only surmise that this was done at the Factory, and not by an outside Vehicle repairer as it was at the Factory at the time.
Now. Our Van a Bessacarr e560 was purchased New in October 2011, the Paintwork problems became obvious around August 2011.
It was mentioned to the Dealer and it was decided that when we took the Van in for it's annual habitation check in October, our problems would be addressed.
Now the fun starts, our Van was taken to Newark in November as Brownhills/me couldn't find a mutual date in October. { i work shifts 1 in 3 weekends.}
On arrival i mentioned my Paintwork problems to be told, we don't do our own paintwork we use an offsite specialist, who comes to Site on Tuesdays and Thursdays when required.
Great, I am now no closer, { why wasn't this mentioned before on the phone.} they say i can contact Swift and arrange for me to take it too a Dealer closer to myself for appraisal.
OK. Habitation done, get in touch with Swift go to Todds at Chorley. Work shop Manager takes ONE LOOK! and says "that Van has been in an accident".
I Reply, " No it's F*****g not!" sorry about the language i was outraged at the suggestion.
So to cut a very long Story short, Swift said "yes we damaged it and repaired it" not very well says I!
NO I WAS NOT INFORMED AT THE TIME OF PURCHASE!
Now here is where i need some help.
Swifts solution is simple, we will pay for it to be repainted.
I say, yes but it still has damage to the Panel underneath, with filler and a repair it is still a damaged Van.
Swifts solution is still simple, we will pay for it to be repainted.
But my 2011 Motorhome is still a damaged Van and is therefore worth less than it should be!
Swift, denies there is any financial implications to the damage, and they will still pay for it to be repainted, and thats it! Oh and Brownhills agrees that this is a fair offer!
So please, anyone out there have any ideas? what next?
Would you now go out and buy a New Swift Motorhome or Caravan, i wont AGAIN!
N.B. I have never asked for or expected to get a replacement Van under Soga, which is a minefield in itself!
Hope to speak again soon, sorry for going on.
Andy.