New bits for Woody

Discussion in 'American RV's' started by kands, Jan 14, 2008.

  1. kands

    kands Read Only Funster

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    Woody has been back at Travelworld for just over a week with a list of faults which they are going to sort out under warranty. Jim in their service department called me on Friday to let me know that the turbo was broken and they had ordered a new one from the USA to be fitted. It should (with luck) be here in about 3 weeks, so I really look forward to being able to drive it at hills without it slowing down to a walking pace :Laughing:
    I guess that all the other bits and pieces will be sorted out at the same time and we will have our coach back all working 100% and we will be looking forward to attending the Valentines Meet in it :thumb:

    Keith
     
  2. Road Runner

    Road Runner Read Only Funster

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    Excellent news Kieth:Wink::thumb:
     
  3. Keith and Debs

    Keith and Debs Read Only Funster

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    Hi Keith

    I Am NOT trying to pick holes in Travelworlds service here they seem to be sorting out all your probs with no questions asked..

    I was just wondering as a point of interest, has the turbo gone since youve had the RV or was it like that when it left Travelworld ? if it was busted before it left them how did it get past them on their pre delivery service..

    Keith
     
  4. Papa Smurf

    Papa Smurf Member

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    Keith, Sharon,

    Here's hoping Woody is well and able to blow properly as soon as possible! Mind you, now you can get out there and weed that part of the drive in the meantime...
    :Doh:






    I'll get me coat.:Rofl1:
     
  5. olley

    olley Funster

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    There's always a silver lining :BigGrin:

    Olley (just finished the whisky) none left. :cry:
     
  6. kands

    kands Read Only Funster

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    Hi Keith
    Funny you should ask that matey..... When I picked Woody up (several weeks late because of difficulties with Travelworld being able to obtain hydraulic hoses for the steering :Eeek:) I drove it quite cautiously as I had no idea how it would perform / handle. I noticed that it seemed to be exceptionally slow and slowed down massively on hills. We got it home and filled up with necessities and took off directly to the meet that we had organised at Hollyfast so I didn't have time to really check anything. It was while we were at Hollyfast that I noticed the red "check coolant" light was illuminated on the dash and required about 2.5 litres of fluid to top it up, since found out that the bottom hose on the radiator is leaking :Eeek: The progress has always been very slow in Woody especially compared to Rocky, which was only about 1/4 ton lighter and had the same mechanicals. Rocky used to have some serious get up and go about it, but Woody has always seemed lazy.
    I guess that it wasn't picked up on the road test in the same way as the brakes not fully releasing was not picked up?????? On a recent trip we were struggling to get to 25 MPH when I stuck my toe under the brake pedal and lifted it up (don't know why I did it really) and the pedal rose about an inch an a half and the coach shot off, well I use that term loosely :Laughing: Anyway, fitting a bungy around the pedal made sure that the brakes actually released fully but it did nothing to increase the power, and now we know why :thumb:
    I am not certain how thorough the pre delivery checks were as we had many issues with the coach, so I have my own thoughts on that.... Needles to say that I shall be going over it with a fine tooth comb when we pick it up again and let us just hope that there are no footprints inside the coach, because I do not relish the thought of spending out on a rental upholstery machine and spending an entire weekend of my time cleaning the interior AGAIN, nuff said :Angry:
    I want to keep my thoughts to myself for now as my coach is in the shop and I would rather wait to see what happens before making further comments. I hope to be able to report great things about this visit though..............

    Keith
     
  7. Tony Santara

    Tony Santara Funster

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    Keith
    I hope everything works out for you with Woody good luck matey
    and you can't beat a good blow job :Laughing::Laughing::Laughing:
     
  8. kands

    kands Read Only Funster

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    Update on Woodys progress
    Got an email from Jim in Travelworlds service department today to keep me up to speed with progress and he told me that the new windscreen should be fitted this week, this is being fitted and invoiced to our insurers leaving only the small excess for us to pay directly to TW.
    The turbo will hopefully be with Travelworld by mid next week and will be fitted as soon as they have it. We also had a problem with glow plugs, one or more had failed, and Jim tells me that during investigation it was noticed that one of the glow plugs had sheared in the cylinder head, requiring the head to be removed to remove it and fit a new one.
    I can honestly say that I am more than impressed with the level of service and the attention to detail that we are receiving from Travelworld and considering that this work is being done under their warranty, they have demonstrated that they are certainly not a company that shirk their responsibilities to their customers.
    So far I can only sing the praises of Travelworld and especially to Jim in service, they are doing a superb job and I could recommend them to anyone.
    I cannot wait to get Woody back though, it will seem a completely different coach :thumb:
    I am one very happy customer :thumb:

    Keith
     
  9. Papa Smurf

    Papa Smurf Member

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    Keith, I realise it must be frustrating to be without Woody, but as you say, you are getting decent treatment from Travelworld, and I am sure they are pampering Woody and getting him into fine fettle.

    Will you be able to handle him when you get him back? After all, he will be firing on all cylinders at last and breathing freely.!!! :BigGrin:
     
  10. Jim

    Jim Ringleader

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    Have to say Keith, that I too had some expensive (very) warranty work carried out on my slides, Travelworld did a good job in fixing the problem to an excellent standard. Praise where its due:thumb:
     
  11. RockieRV

    RockieRV Deleted User



    Ok I'm now thinking I need to book into Travelworld for an MOT :RollEyes:
     
  12. kands

    kands Read Only Funster

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    Hi Papa
    I driven bigger and more powerful things :Rofl1: so I hope that I still remember how to hang on mate :thumb: Can't wait though....
    Yes Jim, praise indeed. It was really because of the work that they did on your coach that made us feel that they were a decent, trustworthy company (don't hear that phrase much these days eh???) and helped us to decide on spending a little more and buy from a dealer instead of privately. We are so glad that we did now or John at Logical Automotive would have been rubbing his hands together :Eeek:
    I will obviously continue to update the ongoing situation, but for now I am really happy, although missing our coach :Eeek:

    Keith
     
  13. RockieRV

    RockieRV Deleted User

    I could knit an RV quicker than waiting for this one to come home.
    Another ten days...........
     
  14. scotjimland

    scotjimland Funster Life Member

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    Think positive Sharon ... that's ten more Arcade days .. :Rofl1:

    I'm sure it will be all worth the wait, a full season lies ahead.. :Wink:
     
  15. RockieRV

    RockieRV Deleted User

    why yes it does Jim, but one has to wonder.............warranty vs breakdown.....:Doh:
     
  16. Camperian

    Camperian Read Only Funster

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    Hello Keith

    Glad to hear things are coming to a rewarding, hugely anticipated climax:thumb::Eeek:

    Ian
    Three Green
    Relaxing in the Spanish sun and warmth:Wink:
     
  17. scotjimland

    scotjimland Funster Life Member

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    I can understand your frustration and disappointment that Woody is still not with you.. have Travelworld offered you any compensation or perhaps a some freebies from the accessories dept. ?
    Our house batteries failed which I replaced at my own cost, when I complained they gave me a free bike rack.. worth more than four batteries..
     
  18. Road Runner

    Road Runner Read Only Funster

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    Hi Sharon & Keith sorry to hear about the delay but at least Woody's in good hands.

    I am so impatient and would be pulling my hair out by now:Doh::RollEyes:

    If everything gets done now Woody will be A1 for this season and well worth the wait as it's being done under warranty:thumb:

    Good luck and hope he's back soon:Wink:
     
  19. kands

    kands Read Only Funster

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    Hi all
    Thanks for the comments, however I am beginning to wonder about Woody being "in good hands" John..... Impatient, you bet I am, I am starting to get really fed up now as Travelworld have had Woody on their premises for more time than we have had it since we handed over our deposit :Eeek: How does that work?????
    I am definitely getting nervous that when we collect Woody, whatever time that was left of our warranty when we took it back for repairs will have elapsed and I think a discussion is in order to give us back the time it has been back in their shop. I cannot believe that the things that have failed, did so following our collection of the coach, therefore one has to assume that the faults with the turbo, the leaking radiator and the brakes were already in existence and were not picked up during either the PDI or the service that we paid extra to have carried out. The fact that this work is being carried out under warranty is a side issue, because the coach "SHOULD" have been in a good working condition when we collected it, after all it was with Travelworld for some 5 - 6 weeks before our original collection, and to this end I am now nervous that our warranty will have time expired and we will not be able to have any further faults (should they exist) rectified under said warranty scheme.
    I am less impressed as time goes on and fail to understand what on earth is taking so long to re-fit a few bolts, we are clearly not a high priority customer, and this will be considered when we purchase our next RV.......
    I will of course keep you up to speed with this dilemma

    Keith
     
  20. Road Runner

    Road Runner Read Only Funster

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    Sorry to hear this.

    They have the reputation as the premier RV dealer (or that's what I thought)

    S'pose that's why it's go deal with Linda (if she had had a Woody style of vehicle in when needed)

    Do hope it resolved quickly and properly for you now.
     

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