Maplins.. Poor service

Discussion in 'Motorhome Chat' started by scotjimland, Nov 16, 2007.

  1. scotjimland

    scotjimland Funster Life Member

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    Can't find a Company Report forum so I put this here:

    I ordered cable and connectors from Maplins 'on line store' on Tues 12th but still hadn't received them by today, so I called customer service and was informed that my order would be dispatched today.. :Angry:.. I asked why the delay and was told it was due to a warehouse problem.. but they would be with me by Monday .. :Angry:
    I think this is really poor service, I was hoping to do the work this weekend, more time wasted, I would have driven to the nearest store if I'd known how long it was going to take.. :RollEyes:
     
  2. Jim

    Jim Ringleader

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    Hi Jim,

    you can leave a glowing report on their customer service here :Smile:
     
  3. scotjimland

    scotjimland Funster Life Member

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    Cheers Jim.. done :Wink:
     
  4. Road Runner

    Road Runner Read Only Funster

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    Try littlewoods ordered furniture in June and told 6 weeks wait at the end of this told flooding was holding things up in October told lost better reorder but 6 weeks wait:Doh::cry:so cancelled and went to local firm.

    Big firms are awful:Doh:
     
  5. Digger Driver

    Digger Driver Read Only Funster

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  6. TinaGlenn

    TinaGlenn Read Only Funster

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  7. scotjimland

    scotjimland Funster Life Member

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    Hi Tina

    Thanks, maybe next time .. :Wink:

    In all fairness Maplins are normally good but it's just so annoying when you they let you down.. :Angry:
     
  8. scotjimland

    scotjimland Funster Life Member

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    Day eight .. still no delivery from Maplins :Angry:
     
  9. Bryan

    Bryan Read Only Funster

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    I've used them loads, and as their trade counter is in Preston, quite handy for me too :BigGrin:
     
  10. scotjimland

    scotjimland Funster Life Member

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    Well, Day 9 and still no delivery so I called customer servicies AGAIN :Angry:

    More excuses and a promise of dispatch ASAP.. hmm ... so, I demand to speak to a supervisor and duly logged a complaint, but got promise of immediate dispatch..

    an answer to an earlier email enquiry finally arrived..

    Dear Mr Allan
    Thank you for your email.
    I apologise for the delayed reply.
    Your order is showing to have been awaiting despatch since the 13th November. I can see from your details that this has been passed to a supervisor for follow up.

    They will now chase your order and make sure it is despatched with out any further delay.
    I can only apologise for any inconveneince caused by this delay.
    If you have any further enquires please do not hesitate to contact us.

    Kind Regards

    Ellen
    Customer Services
    01226 751155 ext 7115


    I have a feeling I'll be making more phone calls tomorrow .. :Angry:
     
  11. scotjimland

    scotjimland Funster Life Member

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    Day 10 .. and guess what.. still no parcel. :Angry:
     
  12. Adria 5

    Adria 5 Read Only Funster

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    hi are TNT delivering it :RollEyes:

    RAY:Blush:
     
  13. scotjimland

    scotjimland Funster Life Member

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    snail mail :cry::cry:
     
  14. Jim

    Jim Ringleader

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    Hi Jim I have applied for us to become affiliates so we can sell Maplins stuff through this site and earn a whopping 1.5%- 2.%. on sales They haven't approved us yet, but I am wondering whether we should bother now!
     
  15. scotjimland

    scotjimland Funster Life Member

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    Hi Jim

    Im hoping this is an isolated case which they said was due to them moving warehouses.. but that's no consolation when your waiting for parts .. :RollEyes:
     
  16. Lindy-C

    Lindy-C Deleted User

    That's an excuse I haven't used yet......thanks for the tip Jim :Rofl1:
     
  17. scotjimland

    scotjimland Funster Life Member

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    Latest update ... aggggggghhhhhhhhh now it's OUT OF STOCK :Angry::Angry:

    Your Maplin customer number is 6157072/1.

    Please use this customer number whenever you place an order with us,
    or contact our Customer Services department.

    The following goods were despatched on Thursday November, 22 2007, by Royal Mail:

    Part Description Qty.
    ===================================
    ML84F Lucar Female Yellow 2
    JH87U Lucar Female Red 2

    The following goods ARE CURRENTLY OUT OF STOCK and have been placed on
    back order. They will be despatched as soon as possible:

    Part Description Qty.
    ===================================
    XS75S 35A Figure 8 9
    JH88V Lucar Female Blue 2

    Thank you for shopping at Maplin Electronics Online.

    Due to significantly increased demand, please allow between three and five
    working days for your delivery.
     
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