Makro Ice Cream

Discussion in 'Cooking' started by scotjimland, Apr 16, 2014.

  1. scotjimland

    scotjimland Funster Life Member

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    Bought this on Monday at Makro Ipswich, .. see photos.... :Sad:

    Looks like it's been defrosted, half the contents ran out , then refrozen..

    I would take it back but it is a 45ml round trip.. cost more in petrol than it's worth .. so have emailed the details and pictures to Makro customer services, not for a refund but to inform them as they may have more in the freezer and it's a potential food poisoning hazard.

    something to watch out for no matter where you buy
     

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  2. GJH

    GJH Funster Life Member

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    You're not having a lot of luck these days, what with the beans and all, are you Jim? :Smile:

    Hopefully customer services will respond positively but, if not:
    Makro
    Mr Juergen Schwarze Managing Director
    Email juergen.schwarze@makro.co.uk
    Website http://www.makro.co.uk

    Companies need to be made aware when incidents like this occur as they will continue to do so otherwise.
     
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  3. scotjimland

    scotjimland Funster Life Member

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    I'm on a roll Graham.... if it's not up to scratch.. I complain.. :Smile:

    Brits don't complain enough about shoddy goods and services..

    having spend some years in both the food and beverage industries we welcomed customer comments , good and bad.. some of course were chancers looking for freebies..



    EDIT

    I tried to forward my email to that address Graham but it came back

    Technical details of permanent failure:
    Google tried to deliver your message, but it was rejected by the server for the recipient domain makro.co.uk by mail.makro.uk.com. [94.250.236.78].

    The error that the other server returned was:
    550 cuda_nsu 5.1.1 User unknown


    No worries .. thanks for providing it.
     
    Last edited: Apr 16, 2014
  4. chaser

    chaser Funster

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    Always think food at makro is rubbish, not even cheap either
     
  5. GJH

    GJH Funster Life Member

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    Must have changed since it was added to CEOemail, Jim. Maybe he was getting too many messages of complaint :Smile:
     
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  6. scotjimland

    scotjimland Funster Life Member

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    that's a bit of a sweeping statement which I can't contest as it's an opinion .

    we don't buy a lot there,. but what we do buy is generally of good quality.. especially the meat and fish.

    We don't use because it's cheaper.. some items cannot be bought in supermarkets..

    for example.. 16kg bag of bread floor

    However .. in my opinion it has gone downhill a bit since taken over by Bookers..

    .. they also give a free cup of coffee.. now how can you resist that ? :Laughing:
     
    Last edited: Apr 16, 2014
  7. Bailey58

    Bailey58 Funster Life Member

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    Not so sure about all the food but you're not wrong on prices! We shopped at the first Makro that opened at Charlton in the 70's and soon found we could buy the same thing cheaper at Tesco's. We use the Norwich branch occasionally now but only for specific things and we study the offers before we go.

    Edit: Jim beat me to it but I didn't know Bookers had taken it over, that explains a few things.
     
    Last edited: Apr 16, 2014
  8. GJH

    GJH Funster Life Member

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    Jill used to have a Makro card when she was working but we didn't go all that often. We found the same as Rob & Jim. Some items difficult to find elsewhere but prices not always as keen as they first look.

    Can't say I actually miss going these days :Smile:
     
  9. scotjimland

    scotjimland Funster Life Member

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    I also use it for buying in bulk for Scouting activities...

    if you are looking for cheap, then best off going to Aldi / Lidl

    Since being bookerised they have dropped hundreds of lines... sports goods, clothing, electronics, white and brown goods are now gone.. home furnishings is also on the way down.

    I do like the kitchen / chefs supplies section.. I buy all my kitchen tools , pans , etc .. much better than domestic items ..
     
  10. GJH

    GJH Funster Life Member

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    We realised pretty quickly that such was the case. Makro seemed to be designed at least as much with the small business market in mind, maybe with domestic tagged on as small business owners also have homes.
     
  11. scotjimland

    scotjimland Funster Life Member

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    Exactly.... Makro / Booker are a cash and carry.. not a big Lidl.. :Laughing:

    and as you know.. you need to be a business owner or have a company Makro card to use.

    I've had mine since early 80s when I had a hairdressing business .. just never gave it back ..
     
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  12. scotjimland

    scotjimland Funster Life Member

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    reply to email

    Just had an email reply
    Dear Mr Allan

    Thank you for your email.

    We have past on the details and your photographs to our customer service manager in the Ipswich store.
    She will be investigating this and contacting you direct.

    If you require any further assistance, please do not hesitate to contact us.

    Kind Regards
    Jan

    Customer Services Department


    watch this space..


    Just some of the goods we buy in Makro


    All fresh meat, poultry and fish.. it's very good quality and good value.. in particular I buy pork loin and or belly for sausage making.. great price.. fresh fish is also excellent.

    As mentioned..16KG bag of bread / Pizza flour

    Tinned tomatoes by the tray.. we use a lot.

    Herbs & Spices.. commercial size tubs/packets at great prices.

    Mayo.. to make my own coleslaw

    Coffee beans by Rioba.. 1kg bags ..good price and good coffee .

    Large Tabasco sauce.. not available in supermarkets

    Large jars of pickles

    Cheese.. 1.5kg Vintage cheddar for £8.00 = £5.30 per kg

    Butter.. if on offer

    Olive oil .. if on offer

    Bacon bits.. 1.5kg, I forget price but it's cheapish

    Black pudding by the roll ..mmmmmmm

    Ice cream.. what started this thread :Laughing:

    Frozen cakes for special occasions.

    Not particularly keen on Makro fresh fruit and veg.. but they do some good deals, so worth looking at

    I'm sure there is a lot more.. but you get the idea.. it's not to replace a regular supermarket shop.. it's a supplementary shop for stuff we prefer or can't buy elsewhere.
     
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  13. GJH

    GJH Funster Life Member

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    "We have [HI]past[/HI] on the details"

    It's one thing not to criticise spelling on a forum like this but I should have thought a customer service department would make sure it got things right :Sad:

    Good luck Jim :Smile:
     
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  14. BobtheBass

    BobtheBass Funster

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    We love Costco. You need to buy some pretty big quantities to get good value, but the quality is generally excellent and if you are holding a party they do ready made trays of sandwiches, pizzas, cakes etc that are superb.
     
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  15. Yorick

    Yorick Funster

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    I thought these sort of mistakes were in the passed :Sad:
     
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  16. ShiftZZ

    ShiftZZ Funster Life Member

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    Correct, Makro is owned by Booker...

    Try this Jim...

    Booker Group

    Mr Charles Wilson Chief Executive

    Email cwilson@bookergroup.com
    Telephone 01933 371000
    Fax 01933 371010
     
  17. Bailey58

    Bailey58 Funster Life Member

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    Our business card was cancelled for some reason 3 or 4 years after we retired, perhaps because we hadn't used it in 12 months, never did get an answer. We are now "buyers" on a friends card. Anyone can shop online without a card, free delivery over £50/60 I think but not all offers are the same as in store.
     
  18. scotjimland

    scotjimland Funster Life Member

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    well spotted ...

    Writing standards have definitely fallen since the introduction of spell checkers.. which by their very nature can't know when you have spelled a word correctly but used the wrong word.

    predictive text also has a lot to answer for ..
     
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  19. scotjimland

    scotjimland Funster Life Member

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    yeah.. we used the Costco at Lakeside, .. had some good deals on tyres at one time.. but now too far to make it worth the trip..
     
  20. GJH

    GJH Funster Life Member

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    I've seen tempting offers from Costco from time to time but our closest is at Gateshead, over 32 miles away. Simply not worth it :Smile:
     

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