normanandsue
Free Member
But am I being too harsh?
Took motorhome for an annual service and asked for brake fluid to be renewed.
Collected vehicle and bill. There was no mention of any charge for brake fluid or labour for the work.
Also noticed charge for replacement air filter; when the vehicle is (Was) fitted with a washable air filter.
Returned asking for an explanation was told brake fluid had been done but the charge was included in the 2 hour labour charge for the service.
Asked about the unnecessary replacement of the air filter and was told "You should have told us it did not need replacing!"
My response was you are the engineer not me, my previous garage didn't need telling.
As I rely on motor mechanics to know what they are doing, I need to feel I can trust them, this response causes me to have no confidence in them - or am I being too harsh?
The reason why I could not use my previous garage is because I have moved and am some 200 miles away from them (Must admit the thought of taking my mh back to them has occurred to me)
Took motorhome for an annual service and asked for brake fluid to be renewed.
Collected vehicle and bill. There was no mention of any charge for brake fluid or labour for the work.
Also noticed charge for replacement air filter; when the vehicle is (Was) fitted with a washable air filter.
Returned asking for an explanation was told brake fluid had been done but the charge was included in the 2 hour labour charge for the service.
Asked about the unnecessary replacement of the air filter and was told "You should have told us it did not need replacing!"
My response was you are the engineer not me, my previous garage didn't need telling.
As I rely on motor mechanics to know what they are doing, I need to feel I can trust them, this response causes me to have no confidence in them - or am I being too harsh?
The reason why I could not use my previous garage is because I have moved and am some 200 miles away from them (Must admit the thought of taking my mh back to them has occurred to me)