How's your Three Network?

Discussion in 'Web Connections' started by Jim, Mar 13, 2014.

  1. Jim

    Jim Ringleader

    Joined:
    Jul 19, 2007
    Messages:
    25,841
    Likes Received:
    76,156
    Location:
    Sutton on Sea
    I rely on it heavily and it's been down here for me since midday. having to make do with regular broadband at 1/2 a meg:cry: Is three up and running where you are?
     
  2. Phill D

    Phill D

    Joined:
    Dec 6, 2011
    Messages:
    4,414
    Likes Received:
    4,632
    Location:
    South Wales
    been fine all day:thumb:
     
  3. Landy lover

    Landy lover Funster

    Joined:
    Jul 11, 2009
    Messages:
    2,024
    Likes Received:
    3,516
    Location:
    Zummerzet
    Usually use 3 through a Wifi but I need to renew on that - will do for the rally season when I get a new 12 month card.

    Our site broadband has been crap since last night been on and off and very slow - gave up last night about 9pm was going to complain to service provider this morning but then it was OK but during the day has been up and down but tonight its fine

    Maybe there has been some updates to the system or something along those lines.
     
  4. Hellboy

    Hellboy Funster

    Joined:
    Nov 26, 2009
    Messages:
    57
    Likes Received:
    18
  5. lorger

    lorger Funster

    Joined:
    Jul 11, 2008
    Messages:
    6,189
    Likes Received:
    7,556
    Location:
    Dumfries
    Lorraine and Sophie both have three and all ok here in Dumfries
     
  6. Brightspark

    Brightspark Funster

    Joined:
    Dec 27, 2010
    Messages:
    236
    Likes Received:
    106
    Location:
    Northallerton , North Yorkshire
    We have just signed up to the 'one' plan (last Saturday) so unlimited tethering, no mention of being limited to 2gb. The unlimited tethering was to finish on Tuesday 11th.

    Our signal is fine down here in North Devon.
     
  7. buttons

    buttons Funster

    Joined:
    Aug 27, 2009
    Messages:
    12,931
    Likes Received:
    10,693
    Location:
    Hertfordshire
    No problem in this area, I have travelled a bit today and had no problems :thumb:
     
  8. ROB1CHELSEA1

    ROB1CHELSEA1 Funster

    Joined:
    Sep 4, 2011
    Messages:
    2,431
    Likes Received:
    5,628
    Location:
    Park Lane Bedhampton
    3 working fine in London Jim :thumb:
     
  9. Minxy Girl

    Minxy Girl Funster Life Member

    Joined:
    Aug 22, 2007
    Messages:
    8,522
    Likes Received:
    9,887
    Location:
    E Yorks
    It's cr*p and has been for a long, long, long time round here! We constantly don't have any service or it is slow ... I think hubby will soon be getting a direct line to their technical support as he's on with them so much. :shout:

    Today, for example, just about every 10 mins (if I'm lucky enough for it to last that long!) it drops and has 'no internet service', then it'll come back slowly and go off again, and that's when its GOOD! Tonight, between 7.00 pm and 9.00 pm it was abysmal again, just couldn't get it to move even though we supposedly had a connection - the browser loading symbol was just constantly spinning but getting no-where! :Doh: What makes this even more infuriating is that we are only about 600m (if that!) away from their bl**dy mast!!!!! :Angry: Hubby tried to ring them again tonight and couldn't get through as there was no one available so he gave up.

    Oh how I wish we had the luxury of being able to 'choose' a land-line supplier but being in the "no man's land" that is the Kingston Communications exchange area (the only are where BT, or anyone else for that matter, do NOT have a presence!) we are stuffed as the KC offering is expensive and cr*p too!!! :cry:

    To add insult to injury our T-mobile network is playing up too so when we make or get a phone call it sounds like the other party are doing an impersonation of the comedian Norman Collier's faulty microphone routine! :Blush: At the moment all we can say is thank goodness for the Ovivo sim we bought as at least we can make calls on that and understand the person on the other end!

    [ame="http://www.youtube.com/watch?v=pQjmqfZX9CA"]Norman Collier - YouTube[/ame]
     
    Last edited: Mar 13, 2014
  10. K9Brian

    K9Brian Funster

    Joined:
    Aug 2, 2010
    Messages:
    603
    Likes Received:
    603
    Location:
    South Manchester
    Fine here in South Manchester
     
  11. GJH

    GJH Funster Life Member

    Joined:
    Aug 20, 2007
    Messages:
    27,232
    Likes Received:
    34,423
    Location:
    Acklam, Teesside, originally Glossop
    I only use my MiFi when we are away but have had no problems using my phone on 3. The transfer of my account from contract to PAYG even when smoothly (in the end) yesterday.

    My experience in general with Customer Services(?) is that they are only any good if it is a straightforward case. I've always got a result by e-mailing the CEO (David Dyson, david.dyson@three.co.uk) although it does annoy me that when they ring they expect you to identify yourself "for security reasons" even though they are making the call. I gave them a security word in my e-mail and make them use that before I confirm who I am :BigGrin:
     
  12. GJH

    GJH Funster Life Member

    Joined:
    Aug 20, 2007
    Messages:
    27,232
    Likes Received:
    34,423
    Location:
    Acklam, Teesside, originally Glossop
    Tell Chris to give up on the support line, Mel, and e-mail the CEO's office (details in previous post). It's the only way you'll have any chance of getting anything done if it's gone on that long.
     
  13. g8ysn

    g8ysn Funster

    Joined:
    Jun 5, 2012
    Messages:
    570
    Likes Received:
    376
    Location:
    ng219ep
    3

    craop here in spain/france dont work unless u want 2 pay $5.00 plus a day bought spanish sim card had phone unlicked ok now:thumb:
     

    Attached Files:

  14. Jim

    Jim Ringleader

    Joined:
    Jul 19, 2007
    Messages:
    25,841
    Likes Received:
    76,156
    Location:
    Sutton on Sea
    Three has been rock solid for us for a couple of years now (apart from when were at the Bring and Buy meet) This is our first outage at home. It came back around 10pm last night and just as well. My regular broadband is down today:Doh:
     
  15. SC 05 OUT

    SC 05 OUT Funster

    Joined:
    Apr 4, 2009
    Messages:
    3,274
    Likes Received:
    6,386
    Location:
    doncaster
    stoped wroking for me in my office last september, have to go to the door or outside to any signel, I complianed and was told "sorry cant fix it" and got £7 pm off of bill
     
  16. icantremember

    icantremember Funster

    Joined:
    Sep 2, 2010
    Messages:
    5,057
    Likes Received:
    7,097
    Location:
    Nr Watton in Norfolk
    Joyce is on 3 and it has been down here for a couple of days :Angry: ...... normally it is very good.
     
  17. Minxy Girl

    Minxy Girl Funster Life Member

    Joined:
    Aug 22, 2007
    Messages:
    8,522
    Likes Received:
    9,887
    Location:
    E Yorks
    I'd already started an email to the CEO the other day but Chris wanted to wait and see if it came back (he's daft like that sometimes ... :Blush:), but its been hell again this afternoon, it's taken me loads of changing of VPNs and disconnecting/reconnecting to even be able to get back on to do this posting! :Doh:

    Enough is enough ... the email is going to be sent!!!! :Angry:
     
    • Like Like x 1
  18. Minxy Girl

    Minxy Girl Funster Life Member

    Joined:
    Aug 22, 2007
    Messages:
    8,522
    Likes Received:
    9,887
    Location:
    E Yorks
    AAAAARRRRRRGGGGGHHHHHHHHHHHHHHH !!!!!!! :shout:

    I HATE BEING LIED TO .... BL**DY '3'!!!!! :Angry:

    We have had enough of our crappy '3' broadband so went to town today and bought a 30 day contract EE sim (£15 for 5gb) to use instead as our '3' broadband is atrocious, actually virtually non-existent now! Sick to death of not being able to get on line at all we popped into the '3' shop and had a chat to the manager who was able to check the real status of the mast near us (200m away!) and found that it is classed as 'red' meaning it is 'severely degraded' and has been for some time, at least 4 months if not more!!!! This is despite us being told by the India helpline many times that it was working fine, or was being worked on, but the actual truth is that it has NOT been touched other than for some routine maintenance on 16 December and 18 January! Nothing has been done to it AT ALL to sort out the major problem with it!!!!!!

    We have been blatantly lied to ... all our being patient and waiting for it to be repaired and finding it still wasn't right has been a waste of time ... the hours and hours hubby has spent on the phone to India were totally pointless! The excuses from them as to why we were having problems have ranged from it being our computer/laptop/tablet, our dongle/mifi (blaming software and hardware!), and the latest ridiculous excuse ... the sim!!! How can a sim work fine at 8.30 am and then be consistently cr*p after lunch and in an evening .... they must think we are totally numpties! The manager of the '3' shop said that India do NOT have the systems in place to be able to tell the status of the masts, only if they are sending out a signal or not, not how well they are doing so or if the mast itself has a problem generally so what the h*ll is the point in having them as a helpline!!!!

    Also, whilst all of this has been going on, having to constantly keep re-doing downloads because the line has been dropped, out of our 15gb monthly allowance we've got less than 6gb left ... with nearly 3 weeks still to go!!! The problem is that '3' cannot actually credit us for this 'wasted' data usage!!!! They can offer us money off our bill but if we go over our allowance we'll get slammed for charges which will be much more than whatever they give us back.

    To say we are unhappy is an understatement! :Angry::Angry::Angry::Angry::Angry:

    To add insult to injury the mast totally cr*pped out today and took down the service to most of where we live and half of Hull's provision too!!!! :Eeek: the chap at the shop told us that the engineers have been given 24 hours to get it working or 'heads will roll' ... it must have been affecting thousands of residents so they will have been inundated with complaints, indeed for the short time whilst we were in the shop 3 people came in asking what was going on.

    Oh, and just for good measure our T-mobile phone network cr*pped out too!!!!! :Doh: But that was already being worked on and is now working again. Thank goodness we had bought an Ovivo phone sim otherwise we would have been totally 'isolated' technology wise!!!! :RollEyes:

    Due to the terrible broadband service I hadn't been able to send the email to the CEO of '3' which may actually have been a good thing as now I can update it with the LIES we have been told, and the fact that they have been taking our monthly fee for something they KNEW they could NOT provide!!!!!! :Angry::Angry::Angry::Angry::Angry::Angry::Angry:

    Hubby's going to ring the shop again tomorrow and get an update on the situation with the network (the manager is very happy to help) and we'll take it from there. The manager also did say that in the future it might be better to go in to see them there, or ring the shop, to try to get things resolved, rather than use the helpline as they can't really do anything anyway!!!!
     
  19. Allanm

    Allanm Funster

    Joined:
    Jun 30, 2013
    Messages:
    3,039
    Likes Received:
    4,106
    Location:
    Cotes d'armor, France
    I am coming to the end of my 3 contract and I doubt if I will be renewing it. It's rubbish here.
    The only saving grace is that it gives me unlimited data and free tethering. But if I don't get a signal, it's worthless
    When I bought the phone from the 3 shop in Canterbury, I was told the signal there is poor because they are working on the mast.
    Almost 2 years on and I still get no 3G signal in Canterbury.
    It's a shame their service isn't as good as their lies.
    If someone else comes up with unlimited data 3 round here will close down.
    Allan
     
  20. Jim

    Jim Ringleader

    Joined:
    Jul 19, 2007
    Messages:
    25,841
    Likes Received:
    76,156
    Location:
    Sutton on Sea
    Hope you get a decent connection soon Mel. And recompense from Three:thumb:


     
Loading...

Share This Page