Home farm Burnham on sea

Discussion in 'Motorhome Chat' started by Dai Motorhome, Mar 14, 2014.

  1. Dai Motorhome

    Dai Motorhome Read Only Funster

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    Arrived and paid up front for two weeks( our first mistake) decided after a day that due to the out of season lack of resources we'd move on. Unfortunately the office staff insisted that there is a No refund policy- and basically tough luck!
    I could understand if we'd booked a chalet or some such, but not an Rv space amongst endless empty spaces! Manager just insisted 'terms and conditions' mantra, which strictly of course is true! Not interested once they had our money.
    Very unhelpful !
    Anyone had any similar experiences?
    Cheers
    David
     
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  2. bigfoot

    bigfoot Funster

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    We all learn by our mistakes. I think the intransigence of the site staff is deplorable,but 'rules is rules'-caveat emptor.
     
  3. Chris

    Chris Funster Life Member

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    I think its a bit unfair naming and shaming them on here.

    After all, it was you who changed your mind, not them.

    If I owned the site I would probably have done the same to be honest.
     
  4. chaser

    chaser Funster

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    Why? If somthing is not fit for purpose you are intitled to your money back surely .:Eeek:
     
  5. Chris

    Chris Funster Life Member

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    Where does it say it wasn't fit for purpose?
     
  6. chaser

    chaser Funster

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    Arrived and paid up front for two weeks( our first mistake) decided after a day that due to the out of season lack of resources we'd move on.
     
  7. Chris

    Chris Funster Life Member

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    That doesn't mean it wasn't fit for purpose does it?

    What "resources" were advertised but not provided?
     
  8. scotjimland

    scotjimland Funster Life Member

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    Most big sites won't give a refund if you leave early.. thats standard terms and conditions..

    The staff were only following the rules and procedures. If they or the manager had given a refund they could have been fired or at best made to pay it back ..

    While you say the site was quiet, it doesn't change the (refund) rules.
     
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  9. chaser

    chaser Funster

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    Hold on , I might be wrong here, looking at the ops details, it says he lives in burnham on sea, if that is the case surely he knew the site before going :Doh::Eeek:
     
  10. Wildman

    Wildman Read Only Funster

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    I have never been to the site, though many funsters have, ffor basic money you get a basic pitch but there is entertainment most of the year round and thats what a lot go for. They had the oportunity to check what was available before paying. As already said it was only the OP who changed anything so unfair to expect a refund.
     
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  11. sdc77

    sdc77 Funster

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    Simple mistake on the ops part... ... Others will benefit from the post.
    Shame though.. But I have to agree that the site are in the right.
     
  12. Dai Motorhome

    Dai Motorhome Read Only Funster

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    I'm a little puzzled by some comments. What happened to customer satisfaction?
    It's not unreasonable to change ones mind - the site hadn't outplayed any costs - why not just try to please the customer and say make a small charge for admin or whatever!
    When our new house is ready in a month or so I shall have completed our two weeks here and moved to another site. I shall advise friends and tekatives not to use home farm because of their intransigence.
    Net result - one dissatisfied customer who will probably influence others. Not good business practice in my opinion!!
     
  13. Chris

    Chris Funster Life Member

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    I take it you have never run your own business?
     
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  14. jhorsf

    jhorsf Read Only Funster

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    So because they would not change the rules terms and conditions to suit you that is a good reason to complain on a forum that you and everyone you know will be told not to use them.
    Now I know why I never considered working for myself:Doh:
     
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  15. Dai Motorhome

    Dai Motorhome Read Only Funster

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    Chris: yes 15 yrs successful business - great customer feedback
    Jhorsef- I'm entitled to my opinion as you are to yours
    If you want a site which sticks to it's rules and doesn't give a fig about its customers likes and dislikes, then come here
    If no,t go somewhere else
    That's my advice- up to the individual if they take it.:thumb:
     
    Last edited: Mar 14, 2014
  16. Minxy Girl

    Minxy Girl Funster Life Member

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    What 'resources' are there a lack of that you couldn't have foreseen before you went there?
     
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  17. jhorsf

    jhorsf Read Only Funster

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    I am sorry if you thought I was having a go , as you say you are entitled to your opinion, I just feel that complaining about the site being empty and quiet in March is not enough reason for a refund.You have not said anything about things in any advertised material being incorrect or unavailable to warrant a refund
    I would not go their anyway as its not an adults only site
     
  18. old-mo

    old-mo Funster Extra Special Life Member

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    Lesson learnt....:Sad:

    Out of season and not all amenities available...

    If the site is fairly empty,,,, just book and pay.... day by day...:thumb:

    We have done it loads of times...

    Then when we have seen and done all we want....

    Time to move on... :thumb:
     
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  19. mick noe

    mick noe Funster

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    a timely warning for the inexperienced camper :thumb:I do as old mo suggests add extra days if you want to stop. Also I never book in advance and check out site before booking in.
     
  20. Minxy Girl

    Minxy Girl Funster Life Member

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    I assume you paid in advance to take advantage of the 10% off the cost for 7+ days.:Blush:
     
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