HOBBY recall!!

Discussion in 'Motorhome Chat' started by colyboy, Aug 5, 2016.

  1. colyboy

    colyboy Funster

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    Just had a Hobby recall letter from Germany. Some of their models (mine included) produced between 2007-2012, fitted with a panoramic roof window above the drivers cab. It seems that the adhesive joint between the roof window and vehicle roof may have become loose!

    We have to take it to our nearest dealer 150 mile round trip. I expect Hobby will pay for fuel don't you?

    colyboy
     
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  2. mitzimad

    mitzimad Funster

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    i would call it a result that hobby are dealing with the problem
     
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  3. maz

    maz Funster

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    Please can you tell me which models are affected? Thank you
     
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  4. daveandsan

    daveandsan Funster

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    @SUGGY wondered if you had seen this.
     
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  5. Tootles

    Tootles Funster

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    This one?? :)

    hair_hobby_horse.gif
     
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  6. Ambilkate

    Ambilkate Funster Life Member

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  7. daveandsan

    daveandsan Funster

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  8. mr maz

    mr maz Funster

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    As we have changed address and are unlikely to receive anything from Hobby, we did a google search and have found the attached file from the European Commission. Seems that our van is affected. It shows all models subject to recall.
     

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  9. scotjimland

    scotjimland Funster Life Member

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    Reading the recall info, I would be driving slowly .. I doubt they will pay for fuel.. but no harm in asking..
     
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  10. daveandsan

    daveandsan Funster

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    Have not had any recall notice but our motorhome seems to be one of of the ones affected.
    Does anyone know who to contact in this country?
     
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  11. maz

    maz Funster

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    OP mentions taking it to his nearest dealer. We are just going to ring any Hobby dealer on Monday to arrange for a check to be done.
     
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  12. maz

    maz Funster

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    Just thought I'd report on the frustrations I've had this morning with this roof light recall.

    As we will be in the Wareham area in a couple of weeks time, I looked on the Hobby UK website and found a dealer listed at Poole - very handy. However, when I rang this dealer (Essanjay) it turns out they haven't been Hobby dealers for a year now, due to a falling out with Hobby. Another dealer on the Hobby website list is CamperUK in Lincoln, who from a phone call a few months ago I know have also ceased to be Hobby dealers.

    So I rang HobbyUK to point out that their dealer list is out of date, and to ask if there are any other new dealers in existence who don't appear on that list. The answer to this is no and that they have a total of 10 dealers in the UK. However, when I pointed out the (now) distinct lack of Hobby dealers in central southern England, the helpful lady I was speaking to mentioned that due to their lack of dealers the NCC had agreed to help them out by arranging for the recall work to be done through their network of Approved Workshops - of which there are hundreds across the UK. Great, I thought.

    So next I rang Marquis at Poole - a major NCC Approved Workshop - to book an appointment for the work to be done. They knew nothing about any such arrangement.

    So then I rang Hobby UK again. This time I spoke to a man who explained that although they had arranged with the NCC to email all their members about the recall, this couldn't be done until Hobby had agreed the price they would pay for the work. And Hobby Germany are currently on their annual shutdown and therefore not contactable. Apparently they sent out the recall letters and then promptly went on holiday for 2 weeks.

    So there is no point in me trying to arrange anything about this recall for another 10 days at least. And what's the betting that the price Hobby will agree to pay for the work will be so tight that none of the NCC Approved Workshops will want to do it anyway?! :RollEyes:
     
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  13. Anthea M

    Anthea M Funster

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    Thanks ours is a Hobby van 2011 model! Will look into it.
    Timberland near Chesterfield are Hobby dealers but not used them before.
     
    Last edited: Aug 8, 2016
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  14. nigglynelly

    nigglynelly Funster

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    I've looked at the document from Mr Maz to see if mine is affected as I too have moved so haven't had any notification of a recall. Can you tell me where I find the information of the type / model number please? All my documents show a VIN and vehicle number but nothing that resembles the model numbers listed. Thanks
     
  15. Kool Kroozer

    Kool Kroozer Funster

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    Me personally would have a look at the roof light to see if it can be removed easily enough and if so take it out and bond it back in place without going through workshop muppets (only speaking from my own personal experience of course)
     
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  16. mr maz

    mr maz Funster

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    Our understanding of the document I posted is that if you own a Hobby motorhome models :- Van, Van Exclusive, Van Exclusive L, Siesta, Siesta Exclusive, Toscana or Toscana Exclusive that was manufactured between 2007 and 2012 and you have a panoramic window above the driver's cab then you are affected.
     
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  17. grasscutter

    grasscutter Funster Life Member

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    Just an update.
    Rang Hobby UK and said I am unable to find anyone to undertake the work under the NCC workshop list as advised by Hobby.
    They have now arranged for National Windscreens to carry out the work at my home address.
    I will post update when work is done.
     
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  18. Anthea M

    Anthea M Funster

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    Thankyou as we have a hobby but have heard nothing yet.(y)
     
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  19. colyboy

    colyboy Funster

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    Had mine checked at Davan, Weston Super Mare. Took about 10 minutes to check no probs with mine. The chap checking did say he had condemn a couple. They would have to be re glued in again.

    colyboy
     
  20. The Wino

    The Wino Funster

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    sounds an awfull lot better than the manufacturers who just hope you go away and stall all the time
     
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