Help needed with USB problem

Discussion in 'Computers' started by algill, Nov 30, 2012.

  1. algill

    algill Funster

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    I have a problem and wondered if anyone knows the solution.

    The USB ports on my Toshiba laptop have stopped working. No particular reason as far as I know. I've had a wireless mouse in one of them for a couple of years and I also use them for saving to my memory stick.

    Help please. :cry:

    Gill
     
  2. Billy23

    Billy23 Funster

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    It sounds to me that the laptop cannot find the USB ports, perhaps an idea to go to Toshiba website download drivers and re install drivers.

    It happens sometimes, hope it helps, cannot do any harm.
     
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  3. pappajohn

    pappajohn Funster Life Member

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    an option may be a system restore to an earlier point in time.

    failing that, dont know if it will do any good but, you could try updating the drivers.

    click the start button then type USB in the 'search programs and files' box.

    on the results screen open 'update device drivers'

    on the next screen select 'universal serial bus controllers'

    on the next screen right click each in turn selecting 'update driver software' from the list.

     
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  4. callumwa

    callumwa Read Only Funster

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    For starters try a system restore a date to before the problem started....
     
  5. Blobsta

    Blobsta Funster

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    Go into device manager via the control panel and look at Universal serial bus controllers.
    The ones that have a ! mark on them, delete. Then do a scan for hardware changes. That should find them again.
     
  6. algill

    algill Funster

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    Thanks for the suggestions.

    I forgot to say that I'd already tried a system restore and it didn't help.

    Tried pappajohns idea and done update driver software on them all but they all say the same - "the best driver software for your device is already installed"

    Still :cry::cry:

    I can't stand using this mouse pad, I'm so used to a mouse.

    Gill
     
  7. algill

    algill Funster

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    Thanks, but none have a ! mark. Also I've just done as suggested by pappajohn in there.

    Gill
     
  8. Blobsta

    Blobsta Funster

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    Then delete all usb controllers and then scan for hardware changes. You cannot physically lose the usb ports, its a software thing.
     
  9. algill

    algill Funster

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    Can you please explain how to do this as I don't want to delete the wrong things. Also how/where do I scan for hardware changes.

    Thanks :Smile:
     
  10. ukbill

    ukbill Funster

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    is it just the wireless mouse that does not work ?
     
  11. mdixon

    mdixon Read Only Funster

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    Gill

    First please tell me the model and the operating system you are running

    Marcus
     
  12. algill

    algill Funster

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    No it's anything I plug into the USB.

    Gill
     
  13. algill

    algill Funster

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    Hi

    It's a Toshiba Satellite C650. It's either 2 or 3 yrs old - would have to check which.

    I've been reading on the Toshiba forum and someone wrote about the USB working for a bit when laptop first switched on. I've just tried that and amazing - both ports worked from when I first switched on for 3 minutes. Strange! :Doh:

    Operating system - Windows 7.

    Gill
     
    Last edited: Dec 1, 2012
  14. mdixon

    mdixon Read Only Funster

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  15. TheBig1

    TheBig1 Funster Life Member

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    the computer is cutting power to the ports automatically to ensure longer battery life

    you need to go into driver settings as described above and untick the box that says allow operating system to switch off for power saving. save the settings and reboot the computer
     
  16. TheBig1

    TheBig1 Funster Life Member

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    click on the following
    control panel
    then hardware & sound
    then device manager
    then usb controllers
    then usb root hub
    then power management
    untick the box
    click ok

    reboot
     
  17. algill

    algill Funster

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    Thanks for trying to help.

    Now very cheesed off with looking at this. Thought we'd cracked it as this (above) sounded like it must do the trick, but no, unticked all the boxes and still not working. (except for the 3 minutes they work when first switch on after laptop been off for a while).

    I tried unistalling all the usb drivers and rebooted so drivers reinstalled. However, I got the following screen. Any idea why the bottom one has the red X?
     

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  18. steveclecy

    steveclecy Read Only Funster

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    I had a problem with a USB hub bought as an after-market - designed to operate four USB items from one socket.

    After a while it stopped working - in fact nothing then worked in that socket. Computer taken to local repair shop (unusual for me - normally fiddle through myself). Fixed at very low cost - guy told me he had "flashed" (I think) the BIOS - the start up screen you sometimes see before Windows kicks in.

    Now I am not pretending to know how that was done - but perhaps if another Funster does this may be the solution.

    Steve
     
  19. ShiftZZ

    ShiftZZ Funster Life Member

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    http://forums.toshiba.com/t5/Computer-Troubleshooting/USB-ports-stopped-working/td-p/161830

    Maybe you haven't tried this. With the battery and AC adapter removed, close the Power switch for ten seconds. Re-attach those, press the Power button to turn the computer on, and then immediately press the F2 key while the Toshiba logo is displayed. Press F9 to restore the BIOS default settings, press F10, and then select Yes (Exit Saving Changes). The computer will restart.
     
    Last edited: Dec 2, 2012
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  20. mdixon

    mdixon Read Only Funster

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    Computer Engineer breaks down in his car.
    He opens the boot , opens the bonnet, tells his mates to get out, tells his mates to get in, closes the boot , closes the bonnet , turns the key and goes on his merry way.

    Simple solutions are the best:BigGrin::BigGrin::BigGrin::BigGrin:
     
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