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deleted-member02
Deleted User
I ordered a new window in September, due to manufacturer delays it was not dispatched until end of November.
Unfortunately the window arrived badly damaged, I suspect due to poor handling by TNT.
see thread here
http://www.motorhomefun.co.uk/forum/threads/damned-couriers.119688/#post-1638845
From my initial telephone call, Brownhills have provided perfect service.
All calls have ben answered quickly and in a courteous manner, with regular email updates and no chasing up. I was told a lead time of around 21 days, sure enough it's arrived well within time.
I had told Brownhills that I would collect the replacement window, not wanting to risk another potential breakage (despite being 170miles away)
Yesterday they called to tell me that the window was in stock.
They assured me that the replacement would be very well packaged and they were happy to send it by post.
Well it arrived this morning and was indeed very well packed.
I've just fitted it and am delighted with the result.
I've always found Brownhill's Parts Dept to be efficient but you never know how good they are until a problem arises - Must say, well done Brownhills
Unfortunately the window arrived badly damaged, I suspect due to poor handling by TNT.
see thread here
http://www.motorhomefun.co.uk/forum/threads/damned-couriers.119688/#post-1638845
From my initial telephone call, Brownhills have provided perfect service.
All calls have ben answered quickly and in a courteous manner, with regular email updates and no chasing up. I was told a lead time of around 21 days, sure enough it's arrived well within time.
I had told Brownhills that I would collect the replacement window, not wanting to risk another potential breakage (despite being 170miles away)
Yesterday they called to tell me that the window was in stock.
They assured me that the replacement would be very well packaged and they were happy to send it by post.
Well it arrived this morning and was indeed very well packed.
I've just fitted it and am delighted with the result.
I've always found Brownhill's Parts Dept to be efficient but you never know how good they are until a problem arises - Must say, well done Brownhills