Dealer comes up trumps. I cant believe it

Discussion in 'Motorhome Chat' started by Humsafer, Jun 16, 2016.

  1. Humsafer

    Humsafer Funster

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    8months ago I purchased a new van from Elite Motorhomes of Banbury. Not their fault but this one has been plagued with quite serious faults, I have had running battles with the manufacturer (british) with some success. Elite however have slowly, cheerfully and competently worked there way through them. I have never lost my rag with them however frustrating the van has been. And today collecting my van with the final problem fixed, though wondering what was next. They said to me that don't like unhappy customers and as I had genuinely had more than my fair share. I still don't believe it !!!!!! they with some support from the Manufacturer are prepared to give me a totally new 2016 van, same make, same model at no financial disadvantage to myself, So in 2/3 weeks time I pick up my new van and they will change over my towbar FOC as well, as they cant run to a new one. Please wake me up, I just cant believe it. Who says being polite and reasonable doesn't pay. The Dealer is ELITE MOTORHOMES , MIDDLETON CHEYNEY. Banbury.
     
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  2. ceejayt

    ceejayt Funster Life Member

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    Well, that is just fantastic!
     
  3. Anthea M

    Anthea M Funster

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    Great to hear!(y)
     
  4. deanroofing

    deanroofing Funster

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  5. parknride

    parknride Funster

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    Well done, hope your new one is all you want it to be (y)
     
  6. BobtheBass

    BobtheBass Funster

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    I collected my new Carthago from Elite on Tuesday, and I have to say I found them to be pleasant, helpful and very much customer orientated in an old fashioned kind of way. A very nice experience, and unlike my last purchase (from a different dealer) in nearly every way possible. I got the distinct impression that they actually valued my custom!
     
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  7. DavidG58

    DavidG58 Funster

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    Good result, and good on the manufacturer who have probably stood a good chunk of the cost (y)
     
  8. Madeinengland

    Madeinengland Funster

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    Great customer service, and a well deserved outcome from the sounds it. (y)
     
  9. hilldweller

    hilldweller Funster Life Member

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    I can't get my head round that. Your van is sorted to your satisfaction yet they are going to give you a new one. It just does not add up.
     
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  10. Techno

    Techno Funster Life Member

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    Nice as long as the cycle of repairs doesn't repeat :Eeek:
     
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  11. Humsafer

    Humsafer Funster

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    I said sorted, I didn't say I was satisfied, and with my record there will be more down the road. But still cant believe it. Mind you the wifes comment was, "we don't have to go through all those problems again do we" As far as Elite are concerned on the original purchase I echo what Bob The Bass said. You need to drive a little further south than Newark
     
  12. yodeli

    yodeli Funster Life Member

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    Well done Fred! I'm very happy for you and Joan... and your 2 lovely doggies!
     
  13. Graham and Jane

    Graham and Jane Funster Life Member

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    Nice things happen to nice people
     
  14. hilldweller

    hilldweller Funster Life Member

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    Lightning doesn't strike twice......................

    Oh yes it does.

    You are dead right, taking the offer does mean taking the risk. At least he know what faults to looks for now.
     
  15. Techno

    Techno Funster Life Member

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    I think I'd prefer to keep the van that is fixed but be compensated for all the time and diesel in the process.
     
  16. DiggerJon

    DiggerJon Funster

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    I hope they stay in business!
     
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  17. Puddleduck

    Puddleduck Funster

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    So pleased you have a good result.

    I am sure your new van will be spot on and give you NO problems.
     
  18. Baycott

    Baycott Funster

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    Sounds like a good deal from a good dealer.
    Good luck with the new van (y)(y)
     
  19. mike mcglynn

    mike mcglynn Funster Life Member

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    Nice one Fred well done to Elite and Bailey other dealers should take note:)
     
  20. Chris

    Chris Funster Life Member

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    That's a nice gesture(y)
     
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