computer scam???

Discussion in 'Computers' started by wizzer59, Sep 24, 2016.

  1. wizzer59

    wizzer59 Funster

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    Anyone heard of Blue Mist??, my 80 year old dad was on his PC the other day and a popup came up that said his version of windows was fake, he clicked on it and within seconds had a phone call from Blue mist technologies saying they could fix his PC for a price, he told them he wasnt interested and put the phone down, within seconds they called again and said they were from Microsoft and convinced him to spend £425 on a lifetime subscription to keep his PC clean:mad: I've called them to cancel but they are saying they will only refund £295 because they had ''cleaned'' his PC, now I think they are just bloody scammers but don't know where to go from here:confused: any idea's???
     
  2. pappajohn

    pappajohn Funster Life Member

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    Really don't know.
    I reckon you will be pressed to get anything back....even the £295.
    Blue mist....more like Scotch mist.

    Best I can suggest is you educate your dad into not clicking anything in an e-mail or pop up no matter what it is.
     
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  3. Theonlysue

    Theonlysue Funster Life Member

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    I assume he paid by card?
    Perhaps speaking to their fraud dept?
    Any ideas @ShiftZZ ??
     
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  4. pappajohn

    pappajohn Funster Life Member

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    Found this which appears to be the same scammers and includes a report phone number.

    If you believe you have already been a victim
    • Get your computer checked for any additional programmes or software that may have been installed.
    • Contact your bank to stop any further payments being taken.
    If you have been affected by this, or any other scam, report it to Action Fraud by calling 0300 123 2040, or by using our online reporting tool.

    http://www.actionfraud.police.uk/news/watch-out-for-microsoft-scam-calls-to-fix-your-computer-jan15
     
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  5. Baileysbus

    Baileysbus Funster

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  6. Baileysbus

    Baileysbus Funster

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    Great minds.......
     
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  7. wizzer59

    wizzer59 Funster

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    Thanks guys(y) already contacted the bank and cancelled the card, and although he paid by credit card they say not fraud because he gave out the details willingly:confused: and I have told him loads of times to not buy from cold callers and run everything by me:doh: I just hate the fact these parasites are getting away with this sort of stuff:swear2:
     
  8. pyro

    pyro Funster

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    Last edited: Sep 24, 2016
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  9. tofo

    tofo Funster

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    @wizzer59

    Try a search on this site for his card company
    An email to the CEO sometimes helps to get the transaction reversed

    Look for search box type in card supplier

    Write email
    http://www.ceoemail.com/

    Courtesy of @ShiftZZ
     
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  10. Bailey58

    Bailey58 Funster Life Member

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    Friend fell for the same scam and got his money back from the bank, speak to them in person at the branch, if they still have one.
     
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  11. ShiftZZ

    ShiftZZ Funster Life Member

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    Which bank was it? Bleeding obvious that it was a fraud.
     
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  12. ShiftZZ

    ShiftZZ Funster Life Member

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    http://www.actionfraud.police.uk/

    This website uses cookies. You can manage or block these using your browser settings Find out moreabout cookies

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    • Report Fraud
    • [​IMG][​IMG]
      You are here
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      Watch out for “Microsoft” scam calls to fix your computer
      Watch out for “Microsoft” scam calls to fix your computer
      5th January 2015

      [​IMG]
      Computer Software Service Fraud involves victims being contacted by telephone and told that there is a problem with their computer and for a fee this can be fixed.

      The National Fraud Intelligence Bureau (NFIB) which assesses Action Fraud reports has said that between June 2014 and November 2014 there were over12,000 reports that were categorised as a Computer Software Service Fraud. Analysis of those reports suggests that callers purport to be from a variety of organisations such as Microsoft, TalkTalk, BT as well as more generic sounding organisations such as the ‘Windows Technical Department’.

      They also said there was a total reported loss of£691,446 with some victims losing up to £6,000.

      How does the scam work?
      Victims are cold called, usually by phone and told that there is a problem with their computer and for a nominal fee the suspect can fix it. The suspects often claim to be working with Microsoft who have identified that the computer has been infected with a virus and offer an update or fix.

      The victims are talked through the logon steps in order for the fraudster to gain remote access to the computer. The victims will then often witness the mouse moving and changes being made to the display. They then pay a fee (anything between £100 and £300 has been reported to Action Fraud) and are told the problem has been resolved. Once the initial payment has been processed it is not uncommon for additional larger payments to be debited from the victim’s account without their permission.

      In addition to charging a fee to fix the computer, in some instances programs are also installed that allow the fraudsters unlimited access to the computer without the victim’s knowledge. This permits them to have access to information such as personal data as well as view online transactions so that further illegal activity may to be carried out.

      Who is most likely to be affected?
      Victim reports assessed by the NFIB indicate that:
      • The average age of a victim is 59.
      • 91% were White (English, Welsh, Scottish, Northern Irish, British).
      • 53% were female.
      • The average reported loss is £210.
      • Anyone who has a home computer connected to the internet can become a victim.
      How to protect yourself
      • Do not allow remote access to your computer.
      • Hang up the phone when you identify that the call is uninvited.
      • Never divulge passwords or pin numbers.
      • Microsoft or someone on their behalf will never call you.
      If you believe you have already been a victim
      • Get your computer checked for any additional programmes or software that may have been installed.
      • Contact your bank to stop any further payments being taken.
      If you have been affected by this, or any other scam, report it to Action Fraud by calling 0300 123 2040, or by using our online reporting tool.


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  13. ShiftZZ

    ShiftZZ Funster Life Member

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  14. wizzer59

    wizzer59 Funster

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  15. wizzer59

    wizzer59 Funster

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    Barclays(y)
     
  16. ShiftZZ

    ShiftZZ Funster Life Member

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    I suggest that you write to them pointing out the facts and what @pyro said . Plus ask them why Faor Isaac FALCON system failed to identify the transaction as being suspect. And have they shared this 'suspect ' merchant wiith the rest of the industry.

    Contact
    Barclays Bank
    [​IMG]
    Mr Jes Staley Chief Executive

    Email jes.staley@barclays.com
     
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  17. ShiftZZ

    ShiftZZ Funster Life Member

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    I will try and find this persons email address later

    Paul Horlick
    Director - Head of Financial Intelligence Unit (FIU) at Barclays Bank
    Try.

    Paul.horlick@Barclays.Com
     
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  18. Barclaybasher

    Barclaybasher Funster

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    Financial Intelligence Unit...............at Barclays Bank

    :rofl::rofl::rofl::rofl::rofl::rofl::rofl::rofl::rofl:
     
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  19. wizzer59

    wizzer59 Funster

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    Thanks guys emails sent, will let you know of the outcome(y)
     
  20. wizzer59

    wizzer59 Funster

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