Been internet and phone-less since the 22nd.Reported the fault using BTs online report service and got a fault reference number....the fault was shown to be on their servers. Given an estimated repair date of today but still not fixed so start an online chat with the lovely Deepa...well I assume shes lovely. She then told me reporting faults using their own online service simply doesnt work....even though I got a reference number, which has the same number as the one the lovely Deepa just gave me so the fault was logged but no action taken. Anyway, somehow I disconnected the chat then a few minutes later she rang us.....on the phone I reported not working. Managed to give her shirls mobile number above the crackling and rustling as I was using mine for mobile data and didnt want to risk losing that too. She went on to tell me there WAS a fault but an engineer would need to call to check my end....im plugged into the master socket bypass with a new ADLS filter so it cant be here, and as I said, their report says the fault is at their servers. Anyway, got the usual...if they find a fault in your home theres a £129 fee etc. Ok, send him in...whens he coming ? FRIDAY !!!!! 9 F#@KING DAYS WITH NO PHONE OR WEB !!!!! costing a fortune on mobile data charges which WILL be compensated for. Just waiting for thr CEOs email address now then fire off the snotty email.demanding to know WHY the online reporting service doesnt work, why they maintain it if its so crap and why I should wait until 1st july for an engineer on a 5 day old fault.