Anyone had problems with yodel delivery parcels?

Discussion in 'Bikes and eBikes' started by weekenders, Sep 9, 2015.

  1. weekenders

    weekenders Funster Life Member

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    has any funsters used yodel through parcel2go recently in the last week? They have had IT issues with their tracking system since Tuesday last week, so cannot track a parcel sent to me.
    Surely they must have a way opf finding a missing parcel, you cannot ring them to speak to anyone, you can send messages, but they take forever to respond and say the sender should be able to help, well they have'nt lost the parcel, they sent it.
    Who should refund me the money which I have paid direct to the seller ( not through eBay) should it be yodel? when the sender is putting the claim into yodel/parcel2go??
    Sorry for ranting but £325 is a fair amount to pay for something that you have'nt received and should have been next day delivery
     
  2. Johns_Cross_Motorhomes

    Johns_Cross_Motorhomes Trader - Motorhome & Accessory Sales

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    Your contract is with the seller, the sellers contract is with Yodell who he paid to deliver to you.

    So you claim against the seller for non delivery and the Distance Seling Regulations even though its not the sellers fault but Yodell

    Peter
     
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  3. weekenders

    weekenders Funster Life Member

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    Yes that's exactly what I thought, the seller needs to get the refund from yodel, and the seller needs to refund myself, but do I have to wait till he gets his money back?
     
  4. tonka

    tonka Funster Life Member

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    Unless the sender has paid for extra insurance they wont get a lot back.. !!
    These companies often state goods are insured but use RHA (Road Haulage Ass) rates.. and thats £'s based on tons !.
    Not much more than £1 a kilo....

    Just read Yodel terms.. Max claim £20..... OUCH..

    6.7 If we are liable to you for any reason, we shall (subject always to clause 7) only be liable to you up to the following amounts in the following circumstances:

    (a) If we lose or damage all of a Consignment we will be liable for a maximum of £20 for Yodel services. If however this maximum figure is greater than the actual value of the Consignment then we shall only be liable for the full value of that Consignment;

    (b) If we lose or damage part of a Consignment, the amount of the sum determined under clause 6.7(a) above shall be pro-rated down to represent the proportion that the actual value of that part of the Consignment bears to the actual value of the whole Consignment

    (c) If we cause you loss or damage arising in any other way, a maximum of £20 for Yodel services) in respect of any Consignment.
     
  5. weekenders

    weekenders Funster Life Member

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    The seller says he has paid insurance, but how much "extra" I do not know, so what's the chances of me getting my £325 back??
     
  6. makems

    makems Funster Life Member

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    If you bought via eBay then open a case.they always take the sellers side so if the seller doesn't sort it they will refund you and help themselves to to sellers money.
    There are some unscrupulous buyers on eBay who take advantage of this bias towards the seller.eg claiming an item hasn't arrived, getting a refund and then reselling the item again on eBay!
     
  7. Tootles

    Tootles Funster

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    I was in the house when the Yodel delivery chap arrived. I could hear him arguing with the wife, then the dog joined in, barking. I heard the dog yelping, ran outside, to see our family pooch half in and half out of the bushes, still yelping, and in some distress. Looking up, I saw this chap getting into a Yodel van, and ran hell for leather into the road, just as he pulled away. I stopped and shouted, "HEY, YOU, you just hurt my dog, and kicked her into the bushes". He stopped the van, stuck his head out of the window, and in a strange sort of voice shouted.........
    YOUROLDLADYTOOOOOOOOOOOOOOOOOOOOOOOO :whistle:
     
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  8. weekenders

    weekenders Funster Life Member

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    Not through east unfortunately, it's a funsters selling item on here for sale
     
  9. weekenders

    weekenders Funster Life Member

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    Th
    ats not good @Tootles
     
  10. weekenders

    weekenders Funster Life Member

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    Will my parcel ever turn up? Or has a yodel employee took a fancy to it and that's why it's disappeared?
     
  11. MichelleRyall

    MichelleRyall Funster

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    Useless delivery drivers....left my daughters parcel on the doorstep in full view of the road. She was sat in the front room, car on the drive. He didn't even ring the bell or knock on the door..just left a note saying he had couldn't get a reply so had left it on the step!!!!!!
     
  12. jonandshell

    jonandshell Funster

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    This parcel carrier is irrelevant.

    Your contract is with the seller. As far as you are concerned its the sellers problem.

    The seller is the one liable to refund you in the event of non delivery of the goods.
     
  13. the stig

    the stig Funster

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    Val, did u pay using a credit card? if so, you can claim against that.
     
  14. Jim

    Jim Ringleader

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    You got there in the end Dave ;)
     
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  15. weekenders

    weekenders Funster Life Member

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    No Andrea, paid direct into his bank account
    the seller has said a claim has been put in to parcel2go not yodel and they will send me a cheque, never heard of this before, they have given them the price I paid, sop they will send me the money??
     
  16. Jim

    Jim Ringleader

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    You need to tell him, you want your money back from him. And then HE can reclaim it from whoever he likes.
     
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  17. Viennese

    Viennese Funster

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    They left my parcel outside the front door, where it stayed for a whole 2 days in the rain. Luckily nothing was damaged but I was not impressed.
     
  18. Tootles

    Tootles Funster

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    ....................It was an umbrella......(y)
     
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  19. weekenders

    weekenders Funster Life Member

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    Hi Have told him that @Jim but he says I have to wait for the claim to go through as it could still be delivered!! NOT, he said I would receive the money from parcel2go who he paid the delivery for, oh he paid £15 insurance extra
     
  20. John Laidler

    John Laidler Funster

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    You should get it all back and threaten them with the small claims court if they waffle. As JC said you contracted with the seller for delivery of the item. Don't be sidetracked by questions about insurance, it has nothing to do with you. The insurance is for the sellers benefit and if they are not covered, tough on them but you want the goods or you money back ASAP.
     
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