Hello - would welcome help.
As is says on the tin - my Alde 3020 has decided not to work central heating on mains electric. Works well on gas.
I'm off skiing very early Jan and definitely need it sorted before - truck is into SMC Tuesday so hopefully they can find the fault.
The van was parked by my house with electric supply uninterrupted and heating well on mains only until about a week ago when the system temperature fell and now it will not heat up on mains only. I made no changes at that time.
SMC have no particular advice over the phone and their call to Alde gave result that this fault has not been found before. Alde say if mains element fails that is a big deal and the whole truck 'leccy would likely to trip.
I've checked as many fuses as I can find and all good. The truck display shows mains in and all else works. The Alde panel shows mains attached - little plug symbol.
Manual says 230V relay may have failed - I have no idea where that would be.
advice welcome - system is still under warranty so end result should be OK, but I need it fixed in next 4 weeks and that is my concern with SMC 5 hours away.
As is says on the tin - my Alde 3020 has decided not to work central heating on mains electric. Works well on gas.
I'm off skiing very early Jan and definitely need it sorted before - truck is into SMC Tuesday so hopefully they can find the fault.
The van was parked by my house with electric supply uninterrupted and heating well on mains only until about a week ago when the system temperature fell and now it will not heat up on mains only. I made no changes at that time.
SMC have no particular advice over the phone and their call to Alde gave result that this fault has not been found before. Alde say if mains element fails that is a big deal and the whole truck 'leccy would likely to trip.
I've checked as many fuses as I can find and all good. The truck display shows mains in and all else works. The Alde panel shows mains attached - little plug symbol.
Manual says 230V relay may have failed - I have no idea where that would be.
advice welcome - system is still under warranty so end result should be OK, but I need it fixed in next 4 weeks and that is my concern with SMC 5 hours away.