sugarplum
Free Member
Hi all
Had an "A" frame fitted last year by Towtal at Stoke on Trent. We are towing a Citroen Berlingo. All issues to do with towing were discussed at great length with Towtal before the purchase and fitting.
Not used it a great deal as last winter we were in NZ. So, mainly on 1 or 2 week breaks in Uk or Nth France.
This week away, we arrived at the campsite and as we were unhitching the car from the RV we realised to our utter horror, that the frame had come away at one side. We immediately began to imagine the worst scenario..... on the m/w.... car comes loose...... doesn't bear thinking about.
This was Sat so no repy from Towtal. Rang Mon morn and arranged to bring it up to Stoke today [we're in worcs]. My husband has just phoned me and ............
Wait for this............they are trying to say it is our fault?????
First 'cos we've got an RV.... "You knew this when you fitted it!"
Then it must have pulled sideways......."How, exactly?"
I will know more later when he comes home, but basically he has had to do a very "Mouthy sit in" demanding it be fixed FOC and disgusted with their non-existent customer service.
This is such a serious matter.. as someone or more lives could have been at risk. I feel sick just thinking about it.
It doesn't inspire a lot of confindence as we are leaving on 20 dec ferry for Santander for the 4 mths touring EU.
I am so angry at this point, I just think people should warned about this danger and know how we are being treated through no fault of our own.
thanks for listening
Alice and George
Had an "A" frame fitted last year by Towtal at Stoke on Trent. We are towing a Citroen Berlingo. All issues to do with towing were discussed at great length with Towtal before the purchase and fitting.
Not used it a great deal as last winter we were in NZ. So, mainly on 1 or 2 week breaks in Uk or Nth France.
This week away, we arrived at the campsite and as we were unhitching the car from the RV we realised to our utter horror, that the frame had come away at one side. We immediately began to imagine the worst scenario..... on the m/w.... car comes loose...... doesn't bear thinking about.
This was Sat so no repy from Towtal. Rang Mon morn and arranged to bring it up to Stoke today [we're in worcs]. My husband has just phoned me and ............
Wait for this............they are trying to say it is our fault?????
First 'cos we've got an RV.... "You knew this when you fitted it!"
Then it must have pulled sideways......."How, exactly?"
I will know more later when he comes home, but basically he has had to do a very "Mouthy sit in" demanding it be fixed FOC and disgusted with their non-existent customer service.
This is such a serious matter.. as someone or more lives could have been at risk. I feel sick just thinking about it.
It doesn't inspire a lot of confindence as we are leaving on 20 dec ferry for Santander for the 4 mths touring EU.
I am so angry at this point, I just think people should warned about this danger and know how we are being treated through no fault of our own.
thanks for listening
Alice and George