gail
Free Member
Hi everyone, went to Newbury motorhome show 21st May 2011. Thoroughly enjoyed the experience for the second year running. We have been looking to increase our fuel economy on our 2.4 ford transit and were offered at 99.99 a unit that fitted quite easily onto the battery of our mh. So after 650 mile trip loaded and unloaded fuel usage was exactly the same......... it did not work for us. The company quoted "28 day 100% money back satisfaction guarantee" on their flyer. However.................. telephone no. 07971 227245 lists as wrong number, no other contact no. provided on p/wk. Research on the internet revealed another tel no. their welsh contingent/rep. He explained he purchased a product from the company apprx 3 years ago and for some reason they had promoted him from purchaser to rep for the company. So finally after having returned the unit special delivery to an address in Tottenham, London, and a call to trading standards we are trying (looks like successfully) to get a refund through our bank, even though we paid by debit card and not credit card. Don't normally have the call to applaud our banks but looks like they're going to come through, after having sent all proofs of purchase and guarantees + a bit of form filling. Good old Barclays plc. Moral of this story BEWARE! On a lighter brighter note we would like to give credit to BPS Access Solutions Ltd. for the all singing all dancing ladder we purchased at the same show. They could not have done enough by way of customer service. Ladder step arrived bent and unusable so new step delivered and compensation provided. Nice little company.
Gail
Gail