Hi folks
Well 3 weeks into life with our new 30k motorhome and things have not really gone as smoothly as expected. The teething problems we had after our first outing were sorted out for us by SMC where we bought the van, we were happy with the way that went, so far so good.
Then we had a trip to Stoke to towtal to get our towbar fitted (excellent company highly recommended), before we got there the colour rear camera stopped working closely followed by the bw one failing also, ho hum we thought, will have to get that sorted on warranty.
Anyway next day (Tue) we set off for home , 8 miles out the abs light came on, then the airbag light, yikes we thought. We needed fuel as well so we decided a trip to our local tesco was in order as it was on the way. Filled up, now the van would not start, boswellox we thought.
Not to worry its covered under warranty and we also have breakdown cover on our insurance policy which is through Comfort ins.
Our call to the rac was stressful to say the least, no you are not covered they say, yes we are we say, its written in front of us we say, no your not they say you must pay us 80quid for us to recover you.
Our normal car breakdown cover would not help as we are over 2 tons, which is understandable.
Eventually the nice lad at tesco told us they have there own breakdown set up that if you break down in their car park they will recover you free, top marks to tesco.
Anyway the nice rac man got us going, said it looks like the alternator was the problem hand followed us home, top marks to this rac man too.i
So we are now waiting to see how it all works out, we have plans to use the van on friday smc are aware and will be collecting the van this pm.
Comfort ins are investigating so will let you know how it goes.
Well 3 weeks into life with our new 30k motorhome and things have not really gone as smoothly as expected. The teething problems we had after our first outing were sorted out for us by SMC where we bought the van, we were happy with the way that went, so far so good.
Then we had a trip to Stoke to towtal to get our towbar fitted (excellent company highly recommended), before we got there the colour rear camera stopped working closely followed by the bw one failing also, ho hum we thought, will have to get that sorted on warranty.
Anyway next day (Tue) we set off for home , 8 miles out the abs light came on, then the airbag light, yikes we thought. We needed fuel as well so we decided a trip to our local tesco was in order as it was on the way. Filled up, now the van would not start, boswellox we thought.
Not to worry its covered under warranty and we also have breakdown cover on our insurance policy which is through Comfort ins.
Our call to the rac was stressful to say the least, no you are not covered they say, yes we are we say, its written in front of us we say, no your not they say you must pay us 80quid for us to recover you.
Our normal car breakdown cover would not help as we are over 2 tons, which is understandable.
Eventually the nice lad at tesco told us they have there own breakdown set up that if you break down in their car park they will recover you free, top marks to tesco.
Anyway the nice rac man got us going, said it looks like the alternator was the problem hand followed us home, top marks to this rac man too.i
So we are now waiting to see how it all works out, we have plans to use the van on friday smc are aware and will be collecting the van this pm.
Comfort ins are investigating so will let you know how it goes.