I booked a local garage to do some work on the new to us Motorhome. Work required was - Major Service, Cambelt Change, Speedo not working, Temp Gauge not working and fit Air Suspension (supplied by Me)
They had the Motorhome for 4 days (it went in on a Monday and the Air Ride arrived on Tuesday, but they couldnt fit it until Thursday.)
When I went to collect it I was told it was all done and serviced so I paid the Bill (circa £800). I asked how long the Speedo and Temp Gauge took as I had been given a discount by the Seller to cover this fault and was then taken to the Mechanic who informed me he hadn't been able to fix it them as it needs to go to a Peugeot Dealer)
I then went to the Motorhome and found some slight (£248 worth it turns out) damage to to the left rear panel of the Motorhome. We know it wasn't there before we left it there, I pointed it out to the head Guy and he told me it was Sun Damage then he said it hadn't happened on their Property and later on the phone he referred to a notice in the workshop saying that they are not responsible for any damage that occurs.
The Owner of the Business has the attitude that I should be happy with the work they carried out and that the damage did not happen whilst they had the Motorhome in their care.
Any Ideas how we should proceed (we are opening a dispute with Mastercard)?
They had the Motorhome for 4 days (it went in on a Monday and the Air Ride arrived on Tuesday, but they couldnt fit it until Thursday.)
When I went to collect it I was told it was all done and serviced so I paid the Bill (circa £800). I asked how long the Speedo and Temp Gauge took as I had been given a discount by the Seller to cover this fault and was then taken to the Mechanic who informed me he hadn't been able to fix it them as it needs to go to a Peugeot Dealer)
I then went to the Motorhome and found some slight (£248 worth it turns out) damage to to the left rear panel of the Motorhome. We know it wasn't there before we left it there, I pointed it out to the head Guy and he told me it was Sun Damage then he said it hadn't happened on their Property and later on the phone he referred to a notice in the workshop saying that they are not responsible for any damage that occurs.
The Owner of the Business has the attitude that I should be happy with the work they carried out and that the damage did not happen whilst they had the Motorhome in their care.
Any Ideas how we should proceed (we are opening a dispute with Mastercard)?