St Andrews holiday park 🤬

[Kirsten]

Booked a week at St Andrews to meet up with cousin , she booked her caravan we booked Moho same dates. Also booked a pre St A meeting in a small, privately run site the weekend before we got to St Andrews.
Cousin has had to cancel whole trip as brother suddenly ill, it is terminal .
She called the small site to let them know she was cancelling the booking and they immediately refunded the money and were sympathetic.
St Andrews not so - no refunds unless you cancel 30 days in advance, we are going 26 days after news arrived so she did not bother ask for refund.
I emailed them with details of reason for cancellation ( as brother lives in Thailand, trip to see him not so cheap ) with faint hope they might refund, have not even had courtesy of reply.
Pitch has not been cancelled, we are still going to our pitch and will see if it has been rebooked. Not a cheap site. Not impressed so far.
Taking a good bottle of wine to owners of River View caravan park when we get there. Something about big greedy corporations really grinds my gears .

 

[CWH]

I guess the assumption is that we all have holiday/ travel insurance. (I don't.)

 

[Kirsten]

Cousin doesn't have as self employed cant often get away . xx

 

[CWH]

Cousin doesn't have as self employed cant often get away . xx

I understand. And sympathise.
For the future - you can get single-trip insurance.

 

[BillandHelen]

We were just at Craigton Meadows, the other main site in St Andrews. Were very similar, full payment in advance, no refunds if cancelled, terms and conditions say to have travel insurance. Seems to becoming more common at commercial sites, but you’d like to think they would show a bit of compassion and empathy in genuine circumstances, even if only allowing dates to be moved.

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[KASPAR]

We regularly used a site in a group that were flexible if you needed to change bookings. Then they got 'managers' in who had been on a course at Uni. We had booked a couple of pitches for a long weekend then got the news I had Prostate cancer with immediate surgery. Enquired if we could move the booking to after surgery, big fat NO and no refund. We get e-mails and calls about booking again. They don't comprehend why we won't use them again.

One can argue it's business for them, but it is our hard earned personal money that we are spending so it is not a B2B relationship as the 'managers' are taught. Our personal money is different to an entities money, we vote with our feet and wallet. It's not difficult.

 

[Brains]

Kirsten
I wonder if you can 'sell' the booking on Motorhome Fun ?

If it's that far ahead someone might want the pitch for those dates.
Then all you need to do is say you are bringing 'the other' motorhome, hence a change in numberplate
(No need to change the names though)

 

[irnbru]

Is Riverview the one at Monifieth? If so it’s a good site and I’ve not been for many years but used to hear the rifles from the Barry Buddon training place, frightened my dog.

 

[Kirsten]

Hi Brains .. cousin has a caravan sadly- dont expect they would allow that either. She is trying to get someone to take it atm , but thank you

 

[gus-lopez]

I guess the assumption is that we all have holiday/ travel insurance. (I don't.)

But the excess would eliminate claiming?

We get e-mails and calls about booking again. They don't comprehend why we won't use them again.

Pay with a cc .reclaim from the company.

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[CWH]

But the excess would eliminate claiming?

never had holiday insurance, don't know what sort of excess they have

 

[Johnen]

Can you name the camp site, so others can avoid them?

 

[CazPaul]

Can you name the camp site, so others can avoid them?

It’s in the thread title.

 

[RustyRuss]

Used to be called Kinkell Braes, heavily populated by the string vest variety of camper during Glasgow Fair fortnight around 50 years ago. Was privately owned, looks like a corporate job now. When I was a kid we used to stay in Mum & Dad’s Sprite Alpine touring caravan at a Caravan club CL site in a farmers field near Crail, about 10 miles away from St A. Played golf all fortnight early every morning with my Dad at Balcomie Links, around £10 for Dad and £5 for me as a junior for a two week ticket. Every two-three days we’d pop into St A. and my sister and I would spend hours in the “smelly toy shop”, it had been a fishmongers for generations before it became a toy shop, buying Sleek Streak and Skeeter rubber band powered balsawood aeroplanes. How times have changed! Kinkell Braes was about £15 for a tourer for 2 weeks, probably £40-50 a night now. Balcomie Links is around £110 a round, the toy shop is now Caledonian Countrywear. But! Fisher & Donalson, the bakers, still make the best Rhubarb tarts on the planet!

 

[Scottish Scrutineer]

I’d suggest Cairnsmill Caraven Park, just south of St Andrews. Family owned and run, good facilities.The views may not be as spectacular, but more sheltered if an easterly wind blows up.

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