Members duped by Purewateronline
Customers of Purewateronline bought expensive equipment and thought they were filtering their drinking water for bacteria and viruses. However, they were being lied to. The Filter Canister supplied by Purewateronline was not capable of filtering bacteria; it was a limescale filter.
Lots of motorhome owners have seen horrendous things at fresh water taps across the world; such as people using it to wash dog poo off a shoe to rinsing their toilet cassette. We are all susceptible to bugs that might live in dirty water supplies, this is especially so for the old, unwell or the very young. For this reason many of us have relied on a water purification system to filter out the nasties.
The leader in the field by far, has been the filters and systems supplied by the well respected General Ecology in the US and distributed in the UK latterly by Purewateronline. Details about how purewater on line its were discovered cheating our members is outlined below.
Suspicions about the efficacy of the filter canister supplied by Purewateronline .
Back in April 2016, after purchasing one of the new Quick Change systems from Purewateronline one of our members expressed some concern here when he said…
Today I have had to replace the filter cartridge after just over a year. This is extremely disappointing given how little it is used. The flow rate had become pitiful and so not a realistic proposition. Changing the cartridge has immediately restored flow rate but I cannot believe it has filtered anywhere near its service life claims. Considering the price of this new breed of filters it is not acceptable IMHO so I cannot recommend it.
Techno noticed issues with the replacement and posted this .
The filter I removed and the replacement are part number 420420. The one I have left and most recently purchased is part number 420422 Oddly there is a significant weight difference between the old and the new of 195grams? Question has this been redesigned due to length of service issues? I feel short changed.
In December 2016 someone asked Techno for and update, and he posted this . He is happy with the flow rate but still suspicious the filter might be inferior.
Water flow is still fine from the lighter filter but I don’t believe it offers the same level of filtering as the one originally supplied that was accredited by an official body. The lighter filter that looks identical is the one that is supplied now across the board and there is no published evidence that it has the same level of protection.
Discovery that the canister supplied was not as described
Subsequent trawling the web by @Techno and @Robert Clark uncovered evidence that the replacement filter was longer lived and had a faster flow for a good reason. It did not filter to the .4 of a micron as promised; rather only provided a barrier of 3 microns which reduces the bacteria filtration ability considerably. The reduced effectiveness of this particular filter canister and its inability to filter bacteria and viruses was confirmed by the maker General Ecology when in reply to an email they said..
P/N 420422 is our Nature Pure SC2QC canister. It has a particle retention rating of 3 micron. It is rated to remove cysts but not bacteria or virus. It will remove organic chemicals and aesthetic contaminants in a similar manner to the RS2QC canister but not as efficiently. The SC2QC canister will also mitigate the formation of scale deposits in downstream appliances. (The red highlighting is ours)
A lot of members checked their systems and found that they too had the 420422 filter canister. They had bought a system to protect them from bacteria and viruses but were supplied a system incapable of doing this.
Users need to check their filters, but don’t just look at the box. One member, pandj, found after a delivery from Purewateronline that he had the correct number on the box but the filter within was the inferior 420422 . Inspection of the box showed a sticker hid the fact that the inferior filter was within!
If you find that you have been supplied with a 420422 canister and you thought you were purchasing protection against bacteria and viruses then contact us here
General Ecology supply first class filtration systems but to stop bacteria and viruses you need the correct filter canister in place. Why Purewateronline, the UK distributor has supplied the wrong canisters and left customers in the UK unprotected against bacteria and viruses is not yet known and an investigation by the manufacture is under way. SUFFICE TO SAY; CHECK YOUR FILTER and see that you have what you paid for. If your canister has a part number of 420422 then it is not protecting you against bacteria and viruses.