Till now, these owners were more than likely offered repairs and the joy of ownership becomes a nightmare as the motorhome spends more time at the dealers than anywhere else. However, things are about to change and consumers are getting a bit of clarification of the rules and some new ones.
Under this new Consumer Rights Act 2015, certain standards will apply to every transaction for the sale and supply of goods (including hire purchase, hire, part exchange and contracts for work and materials). The person transferring or selling the goods must have the right to do so and the goods must:
be of a satisfactory quality. Goods must be of a standard that a reasonable person would regard as satisfactory. Quality is a general term, which covers a number of matters including:
-fitness for all the purposes for which goods of that kind are usually supplied
-appearance and finish
-freedom from minor defects
In assessing quality, all relevant circumstances must be considered, including price, description, and your or the manufacturer’s advertising
be fit for a particular purpose. When a consumer indicates that goods are required for a particular purpose, or where it is obvious that goods are intended for a particular purpose and a trader supplies them to meet that requirement, the goods should be fit for that specified purpose
match the description, sample or model. When a consumer relies on a description, sample or display model the goods supplied must conform to it. If the goods do not conform, an offence may have been committed
be installed correctly, where installation has been agreed as part of the contract
If, when the motorhome (or any other goods for that matter) is supplied and does not meet the requirements above, there is a short period during which the consumer is entitled to reject them. This short-term right to reject goods lasts for 30 days
If the consumer asks for repair or replacement during this initial 30-day period, the period is paused so that the consumer has the remainder of the 30-day period, or seven days (whichever is longer) to check whether the repair or replacement has been successful and to decide whether to reject the goods.
WHEN A CONSUMER REJECTS GOODS HE CAN CLAIM A FULL REFUND.
Before the 1st of October I’ll be adding this information to the Motorhome Buyers Guide with the added advice to make sure that new motorhomes, or in fact, any goods are put through their paces immediately so that defects are found early.
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